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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 23
Compare the Deming Chain Reaction (Figure 2.1) with Figure 1.3, which suggests the relationships between quality and profitability. Discuss the similarities and differences. Which do you think is the better model, if you had to choose one to present to a senior manager? Can you suggest a different model that captures both?
Explanation
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Similarities and differences between DM ...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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