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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 18
The five dimensions of service quality are important to such retail stores as Walmart and Target. Assuming that these represent key customer requirements, what things might these companies do in designing their stores and operations to ensure that they meet these requirements?
Explanation
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WM and T have a similar customer group a...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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