Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 40

Note: Data sets for many problems in this chapter are available in the Excel workbook C09Data.xlsx on the Student Companion Site. Click the appropriate worksheet tab as noted in the problem ( e.g. Prob. 9-12, etc.) to access the data. We also recommend using the ASQ Learn about Quality Excel templates noted in this chapter to facilitate your solutions to appropriate problems.
Analysis of customer complaints at the Lauren Elizabeth Apparel Company revealed errors in five categories, such as billing, shipping, etc. Data can be found in the worksheet Prob. 9-19. Construct a Pareto diagram for these data. What conclusions can you reach?