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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 32
What information would you need to fully answer the questions that IBM Rochester uses for selecting measures and indicators:
• Does the measurement support our mission?
• Will the measurement be used to manage change?
• Is it important to our customers?
• Is it effective in measuring performance?
• Is it effective in forecasting results?
• Is it easy to understand/simple?
• Are the data easy/cost-efficient to collect?
• Does the measurement have validity, integrity, and timeliness?
• Does the measure have an owner?
Where would you get this information?
• Does the measurement support our mission?
• Will the measurement be used to manage change?
• Is it important to our customers?
• Is it effective in measuring performance?
• Is it effective in forecasting results?
• Is it easy to understand/simple?
• Are the data easy/cost-efficient to collect?
• Does the measurement have validity, integrity, and timeliness?
• Does the measure have an owner?
Where would you get this information?
Explanation
Verified
Verified
"The information required in answering t...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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