
Services Marketing 6th Edition by Valerie Zeithaml,Mary Jo Bitner,Dwayne Gremler
Edition 6ISBN: 978-0078112058
Services Marketing 6th Edition by Valerie Zeithaml,Mary Jo Bitner,Dwayne Gremler
Edition 6ISBN: 978-0078112058 Exercise 5
Visit two local retail service providers that you believe are positioned very differently (such as Kmart and Nordstrom, or Burger King and a fine restaurant). From your own observations, compare their strategies on the elements of the services marketing mix.
Explanation
Service marketing Mix:
The marketing mi...
Services Marketing 6th Edition by Valerie Zeithaml,Mary Jo Bitner,Dwayne Gremler
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