Leadership 7th Edition by Andrew DuBrin, Ann Fisher, Andrew DuBrin

Exercise 9

Tammy is the administrative vice president of Quality Components, a manufacturer and distributor of automated manufacturing systems. The company makes such specialty machines as leak-testing equipment for vehicle radiators. At a luncheon in honor of her twentyfive years of service to the company, Tammy was asked to briefly address the gathering. Her comments included the following:
"Our CEO, Brad, asked me to tell you what I am most proud of during my first quarter of a century with Quality Components. My job title has stayed essentially the same for ten years, but that is OK with me. The way I see it, a company leader at my level should be more concerned about the development of company employees than getting promoted. We sometimes forget that a manager is a teacher and a coach as well as a businessperson.
"What I am most proud of, without a doubt, is having spent a lot of time with my staff giving them whatever guidance and encourage I could. My happiest days at Quality have been when I gave somebody advice and he or she became more effective because of that advice."
After Tammy set down to cheers, Terry, an office supervisor, stood up and said, "Tammy is so right, she has helped so many of us. I remember joining the company a few years back, nervous and unsure if I could be successful at Quality Components. Tammy was wonderful. She coached me; she gave me constructive feedback when I made an error. She helped me believe in myself. So here's to Tammy-a great coach and a great leader."
What does this brief description tell you about the importance of coaching subordinates?