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Contemporary Management 7th Edition by Gareth Jones,Jennifer George
Edition 7ISBN: 978-1259545474Contemporary Management 7th Edition by Gareth Jones,Jennifer George
Edition 7ISBN: 978-1259545474 Exercise 27
Negotiating a Solution
Form groups of three or four people. One member of your group will play the role of Jane Rister, one member will play the role of Michael Schwartz, and one or two members will be observer(s) and spokesperson(s) for your group.
Jane Rister and Michael Schwartz are assistant managers in a large department store. They report directly to the store manager. Today they are meeting to discuss some important problems they need to solve but about which they disagree.
The first problem hinges on the fact that either Rister or Schwartz needs to be on duty whenever the store is open.For the last six months, Rister has taken most of the least desirable hours (nights and weekends). They are planning their schedules for the next six months. Rister thought Schwartz would take more of the undesirable times, but Schwartz has informed Rister that his wife has just gotten a nursing job that requires her to work weekends, so he needs to stay home weekends to take care of their infant daughter.
The second problem concerns a department manager who has had a hard time retaining salespeople in his department. The turnover rate in his department is twice that in the other store departments. Rister thinks the manager is ineffective and wants to fire him. Schwartz thinks the high turnover is just a fluke and the manager is effective.
The last problem concerns Rister's and Schwartz's vacation schedules. Both managers want to take off the week of July 4, but one of them needs to be in the store whenever it is open.
Observers determine the extent to which Rister and Schwartz use distributive negotiation or integrative bargaining to resolve their conflicts..
Form groups of three or four people. One member of your group will play the role of Jane Rister, one member will play the role of Michael Schwartz, and one or two members will be observer(s) and spokesperson(s) for your group.
Jane Rister and Michael Schwartz are assistant managers in a large department store. They report directly to the store manager. Today they are meeting to discuss some important problems they need to solve but about which they disagree.
The first problem hinges on the fact that either Rister or Schwartz needs to be on duty whenever the store is open.For the last six months, Rister has taken most of the least desirable hours (nights and weekends). They are planning their schedules for the next six months. Rister thought Schwartz would take more of the undesirable times, but Schwartz has informed Rister that his wife has just gotten a nursing job that requires her to work weekends, so he needs to stay home weekends to take care of their infant daughter.
The second problem concerns a department manager who has had a hard time retaining salespeople in his department. The turnover rate in his department is twice that in the other store departments. Rister thinks the manager is ineffective and wants to fire him. Schwartz thinks the high turnover is just a fluke and the manager is effective.
The last problem concerns Rister's and Schwartz's vacation schedules. Both managers want to take off the week of July 4, but one of them needs to be in the store whenever it is open.
Observers determine the extent to which Rister and Schwartz use distributive negotiation or integrative bargaining to resolve their conflicts..
Explanation
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Contemporary Management 7th Edition by Gareth Jones,Jennifer George
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