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Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
Edition 10ISBN: 978-1305630567Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
Edition 10ISBN: 978-1305630567 Exercise 1
How much and to whom do businesspeople listen?
Your Task. Interview a businessperson about his or her workplace listening. Connect with a worker in your circle of friends, family, and acquaintances; in your campus network; at a prior or current job; or via LinkedIn or Facebook. Come up with questions to ask about listening, such as the following: (a) How much active listening do you practice daily? (b) To whom do you listen on the job? (c) How do you know that others are listening or not listening to you? (d) Can you share anecdotes of poor listening that led to negative outcomes? (e) Do you have tips for better listening?
Your Task. Interview a businessperson about his or her workplace listening. Connect with a worker in your circle of friends, family, and acquaintances; in your campus network; at a prior or current job; or via LinkedIn or Facebook. Come up with questions to ask about listening, such as the following: (a) How much active listening do you practice daily? (b) To whom do you listen on the job? (c) How do you know that others are listening or not listening to you? (d) Can you share anecdotes of poor listening that led to negative outcomes? (e) Do you have tips for better listening?
Explanation
Verified
Verified
(a)People should always practice active listening on daily basis. It would help them in gaining better listening abilities.
(b)At the job, people should listen to their colleagues, peer group, managers and customers.
(c)People can find out that others are listening to him or not, from their nonverbal cues. Gesturers, postures, and facial expressions are best indicators for this purpose.(d)Following barriers lead to poor listening-
• Physical barriers- These are one of the most common barriers in listening. It includes noise, extreme hot or cold temperature, poor communication devices, or poor sitting place. All these factors create distractions for the person. Thus it hampers their active listening.• Physiological barriers- It includes the emotional states of a person like anger, frustrations, or prejudice. These factors influences a person's understanding skills, therefore it hampers effective listening.• Personal barriers- some people face certain personal barriers like faking attention, trying to interrupt the speaker or selective listening. These barriers hamper a person's ability to listen carefully.
• Language barriers- unfamiliar language, poor accent, and over emphasis on certain words can change the meaning of a sentence. Hence it results in poor listening.(e)Some tips for good listening are illustrated as given below-
• Stop talking: People should stop talking when the speaker is about to start his speaking. For example, in college a lecturer is going to start his presentations people should stop talking among themselves.
• Try to remove distractions: While talking to someone focus on their words rather than looking somewhere else or doing other things. Normally, students start shuffling their books, or looking out of the window at the time of lecturer that hinders their listening ability.
• Don't keep any prejudice regarding the speaker: To not judge the speaker from his appearance or clothing. Prejudice also hampers effective listening.• Focus on non-verbal communication: Along with the verbal message of the speaker also try to understand their non-verbal messages from their gesturers, postures, and facial expressions.
(b)At the job, people should listen to their colleagues, peer group, managers and customers.
(c)People can find out that others are listening to him or not, from their nonverbal cues. Gesturers, postures, and facial expressions are best indicators for this purpose.(d)Following barriers lead to poor listening-
• Physical barriers- These are one of the most common barriers in listening. It includes noise, extreme hot or cold temperature, poor communication devices, or poor sitting place. All these factors create distractions for the person. Thus it hampers their active listening.• Physiological barriers- It includes the emotional states of a person like anger, frustrations, or prejudice. These factors influences a person's understanding skills, therefore it hampers effective listening.• Personal barriers- some people face certain personal barriers like faking attention, trying to interrupt the speaker or selective listening. These barriers hamper a person's ability to listen carefully.
• Language barriers- unfamiliar language, poor accent, and over emphasis on certain words can change the meaning of a sentence. Hence it results in poor listening.(e)Some tips for good listening are illustrated as given below-
• Stop talking: People should stop talking when the speaker is about to start his speaking. For example, in college a lecturer is going to start his presentations people should stop talking among themselves.
• Try to remove distractions: While talking to someone focus on their words rather than looking somewhere else or doing other things. Normally, students start shuffling their books, or looking out of the window at the time of lecturer that hinders their listening ability.
• Don't keep any prejudice regarding the speaker: To not judge the speaker from his appearance or clothing. Prejudice also hampers effective listening.• Focus on non-verbal communication: Along with the verbal message of the speaker also try to understand their non-verbal messages from their gesturers, postures, and facial expressions.
Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
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