Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 23

Your Task. Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.
@AmyJean64 sent Bank of America a tweet saying she was frustrated with a real estate short sale. "Have a contract on a house and cannot get them to return calls to finalize." Prepare a response based on the following information: You work for Bank of America, and you would very much like to help her, but you can't without certain information. You need her to send you the property address along with her name and phone number so that you can call to see how you can help. She should probably DM (direct message) you with this crucial information.