Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 31

Your Task. Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.
@ChrisC sent a message to Southwest Airlines saying, "This is extremely frustrating, how is it possible for your website to be down the entire day?" Prepare a response based on the following information: Southwest is very, very sorry! It's extremely frustrating to us also. We realize that you are accustomed to using this site to book flights. Our IT people tell us that the website functionality is getting better. We are not sure exactly what that means in terms of availability, but we are very hopeful that customers will be able to book their flights soon.