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book Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey cover

Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Edition 10ISBN: 978-1305630567
book Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey cover

Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Edition 10ISBN: 978-1305630567
Exercise 35
Your Task. Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.
@JamesR. sent a message to the delivery service UPS complaining, "Holy XXX. It's after 6 pm and UPS still hasn't delivered my pkg yet." Prepare a response based on the following information: UPS makes every effort to deliver all packages promptly. For packages destined for offices, we must deliver by 3 p.m. However, for packages going to residences, our goal is to deliver by 7 p.m. But we can't always make it, so our drivers can sometimes run later. We're sorry about the wait.
Explanation
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Microblogging
This is the writing style...

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Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
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