Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 7

Living in Pittsburgh, Lauren Bossers worked virtually by e-mail and phone for a supply chain management software company in Dallas. She was laid off by phone, too. Bossers' manager had given her one day's notice; however, the news was still "shocking," and she responded with just yes or no to the HR officer who called: "I wasn't rude, but I didn't think it was my job to make them feel better," Bossers said. Software developer Jeff Langr was fired during a teleconference on Skype. What might be some advantages and disadvantages to receiving bad news remotely, if any? Why might it be a good idea to rein in one's frustration and anger?