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Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
Edition 10ISBN: 978-1305630567Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
Edition 10ISBN: 978-1305630567 Exercise 46
Your Task. Revise the following statements to imply the bad news. If possible, use passive-voice verbs and subordinate clauses to further de-emphasize the bad news.
Direct refusal: We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through authorized dealers, and your dealer is HomeCo.
Implied refusal: Our lawn mowers are sold only through authorized dealers, and your dealer is HomeCo.
We cannot ship our fresh fruit baskets c.o.d. Your order was not accompanied by payment, so we are not shipping it. We have it ready, though, and will rush it to its destination as soon as you call us with your credit card number.
Direct refusal: We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through authorized dealers, and your dealer is HomeCo.
Implied refusal: Our lawn mowers are sold only through authorized dealers, and your dealer is HomeCo.
We cannot ship our fresh fruit baskets c.o.d. Your order was not accompanied by payment, so we are not shipping it. We have it ready, though, and will rush it to its destination as soon as you call us with your credit card number.
Explanation
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Verified
Your fresh fruit baskets are r...
Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey
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