Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 16

Acting out the roles of telephone caller and receiver is an effective technique for improving skills. To give you such practice, your instructor will divide the class into pairs.
Your Task. For each scenario take a moment to read and rehearse your role silently. Then play the role with your partner. If time permits, repeat the scenarios, changing roles.