Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 34

What do Macy's, PetSmart, Radio Shack, Walmart, and Burger King have in common? They use preemployment testing to identify applicants who will fit into the organization. Unlike classical aptitude tests that began in the military, today's online multiple-choice tests assess integrity, collegiality, and soft skills in general.
To give you a flavor of these talent assessments, here are three typical scenarios:

Your Task. Answer the questions; then compare your answers with those of your classmates. Discuss the scenarios. What specific skills or attributes might each question be designed to measure? Do you think such questions are effective? What might be the best way to respond to the scenarios? Your instructor may share the correct answers with you. If your instructor directs, search the Web for more talent assessment questions. Alternatively, your instructor might ask you to create your own workplace (or college) scenarios to help you assess an applicant's soft skills. As a class you could compare questions/scenarios and quiz each other.