Medical Insurance 7th Edition by Amy Blochowiak, Joanne Valerius, Nenna Bayes, Cynthia Newby

Exercise 12

Gloria Traylor, an employee of National Bank, called Marilyn Rennagel, a medical insurance specialist who works for Dr. Judy Fisk. The bank is considering hiring one of Dr. Fisk's patients, Juan Ramirez, and Ms. Traylor would like to know if he has any known medical problems. Marilyn, in a hurry to complete the call and get back to work on this week's claims, quickly explains that she remembers that Mr. Ramirez was treated for depression some years ago but that he has been fine since that time. She adds that she thinks he would make an excellent employee.
A. In your opinion, did Marilyn handle this call correctly?
B. What problems might result from her answers?