Contemporary Management 8th Edition by Gareth Jones,Jennifer George

Exercise 5

In the 2010s Toyota was accused of allowing its desire for rapid global growth to undermine its commitment to quality and safety in the design of its vehicles, creating problems such as the design failure of the acceleration and braking systems in some of its vehicles. Search the web for articles about the way Toyota has responded to these problems.
How has Toyota changed its strategies toward value chain management as a result of these quality and safety problems?