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Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219 Exercise 10
Your boss says: "Why do I need to tell you what type of learning capability I'm interested in? I just want a training program to teach employees how to give good customer service. Explain to the boss how "good customer service" can be translated into different learning outcomes.
Explanation
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Good customer service can be defined as ...
Employee Training and Development 6th Edition by Raymond Noe
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