Deck 8: Management and Leadership

Question 1

Managers in many of today's high-tech firms realize that workers often know much more about technology than they do.

Answer 1

True

Question 2

A modern manager's main job is to issue orders,then follow up to make sure employees do as they were told.

Answer 2

False

Question 3

Management is the art of getting things done through organizational resources.

Answer 3

True

Question 4

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Question 5

Because of advancements in technology,managers now have an easier time obtaining long-term commitments from workers.

Question 6

The need for better-educated and self-directed workers has made it easier for managers to obtain the trust and loyalty of their workers.

Question 7

Planning is the function of management that involves anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Question 8

Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce them.

Question 9

Financing is one of the four key functions of management.

Question 10

Planning is a key management function because other management functions depend on having a good plan.

Question 11

Every business has scarce resources.

Question 12

Because of advancements in technology,it is likely that you will work for the same company for most of your career.

Question 13

Planning is one of the four key functions of management.

Question 14

In today's business environment,the general trend has been toward developing long-term relationships between workers and their employers.

Question 15

Leading is the management function of designing the structure of the organization so that everyone can function together.

Question 16

Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

Question 17

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Question 18

The four key management functions are planning,organizing,leading,and controlling.

Question 19

Managers in progressive organizations tend to emphasize teamwork and co-operation rather than discipline and giving orders.

Question 20

As a management function,the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Question 21

Values are occasionally referred to as managers making business decisions.

Question 22

A vision is the overall explanation of why an organization exists and where it is trying to head.

Question 23

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Question 24

Continuous planning is not necessary,because plans that worked well in the past are likely to continue to work well in the future.

Question 25

The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

Question 26

Goals tend to be broad and focus on the long-term while objectives tend to be specific and short-term in their focus.

Question 27

Planning is a continuous process.

Question 28

Planning involves setting the organizational vision,goals and objectives.

Question 29

A mission statement outlines the fundamental purposes of an organization.

Question 30

The encompassing explanation of why an organization exists and what it is trying to achieve is called the organization's directive.

Question 31

Most managers consider planning to be of little importance in today's rapidly changing business environment.

Question 32

Astro is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss' orders.Thus,he tells workers exactly what to do and how to do it.Astro's approach is an example of directing.

Question 33

SWOT analysis helps firms identify both competitive threats and market opportunities.

Question 34

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction.Beth's efforts are an example of the controlling function of management.

Question 35

Jack,a manager with Tiny Tots Toy Company,has just participated in a meeting that looked at future trends in the toy industry,and identified new challenges and opportunities for Tiny Tots.Jack's participation in this meeting was part of the organizing function of management.

Question 36

Goals are broad,long-term accomplishments an organization wants to achieve.

Question 37

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Question 38

Rita is a manager of a medium-sized service company.She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers.Rita's efforts are part of the organizing function of management.

Question 39

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Question 40

While goals are measurable,objectives are not.

Question 41

PMI is a problem solving technique that involves listing pluses,minuses and implications.

Question 42

Crisis planning develops responses to sudden changes in the environment.

Question 43

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Question 44

The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

Question 45

The last task to be done in the planning cycle is to identify a vision.

Question 46

Strategic planning determines the major goals of the organization.

Question 47

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Question 48

With the availability of large databases of information,decision-making now is a science rather than an art.

Question 49

One step in the rational decision-making model is to develop alternatives.

Question 50

The first step in the rational decision-making model is to identify alternative solutions.

Question 51

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

Question 52

Tactical planning deals with setting long-range goals,while strategic planning develops the specific strategies needed to achieve the organization's tactical goals.

Question 53

Randall works as a foreman at a sheet metal fabrication shop.Much of his job involves determining the order in which projects should be performed,setting up work schedules for employees,and setting standards that must be met.These activities suggest that Randall is involved in operation planning.

Question 54

Operational planning looks at the organization as a whole,while strategic planning focuses on specific departmental managers.

Question 55

Decision-making occurs in all management functions.

Question 56

Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

Question 57

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Question 58

SWOT analysis focuses only on the internal activities of the firm,while other analytical tools are used to review the external environment in which the firm operates.

Question 59

Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

Question 60

Managers or teams of managers at the lower levels of an organization normally develop strategic plans,but top managers do most of the tactical planning.

Question 61

A CEO is often the president of the firm and is responsible for developing the strategic plans.

Question 62

Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

Question 63

An organizational chart shows who is accountable for the completion of specific work and who reports to whom.

Question 64

Most of a top manager's time is devoted to conceptual and human relations tasks.

Question 65

A person who is a good first-line manager is also likely to be a good middle or top manager.

Question 66

After management has created a plan of action,they focus next on the controlling function in order to accomplish their goals.

Question 67

The question of how to organize a firm so that it is more responsive to its stakeholders has been a dominant issue for many firms over the past twenty years.

Question 68

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

Question 69

The CIO,COO,and CFO are all management positions that would be classified as being part of top management.

Question 70

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Question 71

Anyone who is affected by an organization's policies and products is considered to be a stakeholder in that organization.

Question 72

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Question 73

First-line managers typically spend little time on conceptual tasks.

Question 74

Adriana is a manager for a small manufacturing firm.She spends most of her time assigning specific tasks to workers and evaluating their performance on a daily basis.These responsibilities suggest that Adriana is a middle manager.

Question 75

The abilities to plan,coordinate,and delegate are among a manager's most basic technical skills.

Question 76

Branch and plant managers and college deans are classified as first-line managers.

Question 77

Sharon needed to solve a problem quickly,so she called together all the workers in her department and asked them to list as many possible solutions as they can come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon seems to be using a problem solving technique known as brainstorming.

Question 78

Middle managers usually are responsible for tactical planning and controlling.

Question 79

Organizing involves developing a structure or framework that relates all workers,tasks and resources to each other.

Question 80

In this day of rapidly changing technology,technical skills are the most important skills for all levels of management.