Deck 12: Leadership and Culture

Question 1

Vision should be

A)varied
B)complex
C)simple
D)long

Answer 1

C

Question 2

Traditionally,the concept of _________ has been a description or picture of what the company could be that accommodates the needs of all its stakeholders.

A)Mission
B)Vision
C)Strategy
D)Performance

Answer 2

B

Question 3

An effective organization is better built and is strongest when:

A)Its leaders clearly articulate their vision for the firm
B)Its leaders show by example what principles are important
C)Its leaders "manage from afar"
D)Its leaders micromanage the employees of the firm

Answer 3

B

Question 4

Leaders help their company embrace change by setting forth their ________ a clear sense of where they want to lead the company and what results they expect to achieve.

A)Strategic quota
B)Mission
C)Vision
D)Strategic intent

Question 5

Vision is a ____ picture.

A)present
B)past
C)future
D)timely

Question 6

Which one of the following is NOT a way by which good leaders go about building the organization they want and dealing with problems and issues?

A)Education
B)Perseverance
C)Visioning
D)Principles

Question 7

A future leader's personal philosophies and choices ___________ for any key leaders of any organization.

A)Manifest themselves exponentially
B)Are usually diminished over time
C)Always permeate the company
D)Become less pronounced with time

Question 8

____________ is the effort to familiarize future leaders with the skills important to the company and to develop exceptional leaders among the managers you employ.

A)Identifying an action plan
B)Education and leadership development
C)Developing principles
D)Creating passion

Question 9

_____________ can be seen in principles,honesty and "living by example." This can become a major force by which a leader will shape and move his or her organization.

A)Prioritization
B)Transparency
C)Strategy
D)Long-term objectives

Question 10

Because leaders are attempting to embrace change,they are often _____________ their organization.

A)Abandoning
B)Rebuilding or remaking
C)Divesting businesses in
D)Repositioning

Question 11

A key element of good organizational leadership is to make clear the ___________ a leader has for the organization and managers in it,as they seek to move toward the vision.This will help keep the firm on track in the present term.

A)Strategic purpose
B)Strategic goals
C)Alternative structures
D)Performance expectations

Question 12

The statement,"Our company is a global business system for which we raise capital to make concentrate and sell it at an operating profit.Then we pay the cost of that capital.Shareholders pocket that difference," is an example of a

A)Leader's principle
B)Mission
C)Leader's vision
D)Strategic intent

Question 13

Which of the following is NOT a way through which leaders galvanize commitment to embrace change?

A)Involve every employee in corporate strategic decision making
B)Shape organizational culture
C)Build the organization
D)Clarify strategic intent

Question 14

A _________ is an articulation of a simple criterion or characterization of what the leader sees the company must become to establish and sustain global leadership.

A)Leader's principle
B)Mission
C)Leader's vision
D)Strategic intent

Question 15

Leaders galvanize commitment to embrace change through __________,building an organization,and shaping organizational culture.

A)by strategic planning
B)developing a mission
C)developing a Vision
D)clarifying strategic intent

Question 16

____________ are your fundamental personal standards that guide your sense of honesty,integrity and ethical behavior.

A)Values
B)Ethics
C)Principles
D)Passions

Question 17

The statement,"Facebook helps you connect and share with the people in your life," is an example of a

A)Leader's principle
B)Mission
C)Leader's vision
D)Strategic intent

Question 18

Leaders galvanize commitment to embrace change through clarifying strategic intent,building an organization,and

A)by strategic planning
B)developing a mission
C)developing a Vision
D)shaping organizational culture

Question 19

_____________ is the process and practice by key executives of guiding and shepherding people in an organization toward a vision over time and developing that organization's future leadership and organizational culture.

A)Organizational structure
B)Organizational strategy
C)Organizational leadership
D)Cultural context

Question 20

_____ is the capacity to see a commitment through to completion long after most people would have stopped trying.

A)Principle
B)Passion
C)Perseverance
D)Strategic intent

Question 21

Researcher David Goleman addressed the question of:

A)What types of competencies are needed among organizational leaders?
B)The optimal age and maturity for successful organizational leaders
C)What types of personality attributes generate the ideal type of competencies needed in organizations?
D)How an organization can groom new executives from within

Question 22

Perseverance is the capacity to see a _______ through to completion long after most people would have stopped trying.

A)Commitment
B)Passion
C)Principle
D)Integrity

Question 23

By virtue of Sam's vice presidency in the organization,certain decision-making authorities and responsibilities are conferred that he is entitled to use to get things done.This is an example of:

A)Peer influence
B)Expert influence
C)Punitive power
D)Position power

Question 24

___________ is the source of power many new managers expect to be able to rely on,but often the least useful.

A)Referent power
B)Reward power
C)Punitive power
D)Position power

Question 25

__________ is a highly motivated sense of commitment to what you do and want to do.

A)Passion
B)Patience
C)Perseverance
D)Principle

Question 26

___________ comes from recognizing customers' needs.

A)Service orientation
B)Position power
C)Self-awareness
D)Organizational management

Question 27

____________ occur(s)in relation to influencing and inspiring others; communicating,collaborating and building relationships with others; and managing change and conflict.

A)Competitive management
B)Social skills
C)Self-management
D)Self-awareness

Question 28

__________ is available when the manager confers something in return for desired actions and outcomes.

A)Punitive power
B)Referent influence
C)Reward power
D)Information power

Question 29

___________ occurs in relation to sensing others' emotions,reading the organization and recognizing customers' needs.

A)Self-awareness
B)Social skills
C)Social awareness
D)Self-management

Question 30

__________ exists in terms of control,integrity,conscientiousness,initiative and achievement orientation.

A)Social awareness
B)Self-awareness
C)Social skills
D)Self-management

Question 31

David Goleman's research suggested that a set of four characteristics commonly referred to as ________ play a key role in bringing the competencies needed from today's desirable manager.

A)artificial intelligence
B)emotional intelligence
C)emotional leadership
D)managerial leadership

Question 32

___________ will increase pressure on corporations to push authority downward in their organizations.This means every line manager will have to exercise leadership prerogatives to an extent unthinkable a generation earlier.

A)Globalization
B)Fragmentation of industries
C)Consolidation of industries
D)The accelerated pace and complexity of business

Question 33

One can define _________ as being able to "read" the organization.

A)Social integrity
B)Empathy
C)Organizational awareness
D)Social-management

Question 34

_________ is formally established based on the manager's position in the organization.

A)Organization power
B)Reward power
C)Position power
D)Information power

Question 35

One may define _________ as sensing others' emotions.

A)Sympathy
B)Empathy
C)Relationship
D)Sensitivity

Question 36

A key way the characteristics of the desirable manager manifest themselves in a manager's routine activities is found in the way they:

A)Seek to get favorable decisions from corporate management
B)Collaborate with others
C)Choose individual workers
D)Seek to get the work of their unit done over time

Question 37

_________ exists in terms of the ability to read and understand one's emotions and assess one's strengths and weaknesses,underlain by the confidence that stems from positive self-worth.

A)Self-management
B)Self-awareness
C)Social awareness
D)Social skills

Question 38

Leaders shape organizational _____ through their passion for the enterprise and the selection/development of talented managers to be future leaders.

A)strategic intent
B)culture
C)vision
D)strategy

Question 39

Leaders look to managers to execute strategy,accept risk and cope with the complexity of change.So,_________ becomes a major leadership role.

A)Setting short-term strategy
B)Selection and development of key managers
C)Establishing priority among senior executives
D)Limiting managerial "buy-in"

Question 40

Organizational sources of power are derived from:

A)The manager's tenure at the firm
B)The manager's role in the organization
C)The manager's style of working individually
D)The manager's functional tactics

Question 41

___________ can be particularly effective and is derived from a manager's access to and control over the dissemination of information that is important to subordinates yet not easily available in the organization.

A)Information power
B)Organization power
C)Expert influence
D)Referent power

Question 42

___________ is the power exercised via coercion or fear of punishment for mistakes by a manager's subordinates.

A)Expert influence
B)Information power
C)Position power
D)Punitive power

Question 43

Leaders today _________ rely on their personal ability to influence others.

A)Decreasingly
B)Try not to
C)Increasingly
D)Should never

Question 44

___________ can be a very effective way for leaders to influence the behaviors of others.This is used when leaders use the assignment of team members and the charge to the team to influence the outcomes produced.

A)Punitive power
B)Peer influence
C)Information power
D)Referent influence

Question 45

The research of Bartlett and Ghoshal suggests that the critical management functions:

A)Must be present in the organization,but not necessarily in all three levels of management
B)Is strictly the domain of top management?
C)Should be confined,typically,to the top two management levels
D)Need to be shared and distributed across three management levels

Question 46

__________ comes from having others want to identify with the leader.

A)Expert influence
B)Peer influence
C)Referent influence
D)Coercive power

Question 47

_________ is derived from a leader's knowledge in a particular area or situation.

A)Expert influence
B)Information power
C)Punitive power
D)Peer influence

Question 48

The ___________ according to Bartlett and Ghoshal involves shaping organizational purpose and enabling change.

A)Entrepreneurial process
B)Renewal process
C)Integration process
D)Innovation process

Question 49

Bartlett and Ghoshal studied several of the most successful global companies in the last decade.Their research suggests that combining flexible responsiveness with integration and innovation:

A)Requires consistency in the management role in a twenty-first century company
B)Is based on an institution,not a process in a twenty-first century company
C)Determines the value of the management role in a twenty-first century company
D)Requires rethinking the management role and the distribution of management roles within a twenty-first century company

Question 50

Asif was one of the most charismatic managers at Titan Systems.He had a great personality and was always very empathetic to employee needs.Asif can be characterized as having strong:

A)Referent influence
B)Peer influence
C)Expert influence
D)Information power

Question 51

In front-line management,creating and pursuing opportunities and managing contiguous performance improvement is an example of the:

A)Integration process
B)Entrepreneurial process
C)Renewal process
D)Innovation process

Question 52

The ___________ according to Bartlett and Ghoshal involves decisions about opportunities to pursue and resource deployment.

A)Entrepreneurial process
B)Integration process
C)Innovation process
D)Renewal process

Question 53

Developing operating managers and supporting their activities occurs in middle management as part of the:

A)Integration process
B)Renewal process
C)Innovation process
D)Entrepreneurial process

Question 54

________,a form of power,comes mainly from three sources: expert,referent and peer influences.

A)External influence
B)Personal influence
C)Punitive influence
D)Organizational influence

Question 55

Jerry was using __________ when he asked his workers to reorganize the department.They did not yet know why they were doing this,but knew that Jerry had a good reason that he had not yet shared.

A)Referent power
B)Punitive power
C)Information power
D)Peer influence

Question 56

The ___________ according to Bartlett and Ghoshal involves building and deploying organizational capabilities.

A)Integration process
B)Innovation process
C)Entrepreneurial process
D)Renewal process

Question 57

Personal influence is a form of

A)strategy
B)power
C)motivation
D)reward

Question 58

The assembly line workers had already received cutbacks in bonus compensation when profits fell last quarter.Rogeco's managers made it clear that unless productivity and profits were brought back up to the industry benchmarks within two quarters,further cuts would be made to base pay.This demonstrates:

A)Expert influence
B)Referent influence
C)Information power
D)Punitive power

Question 59

Often a power source,_________ is the type used when Jomar,a business unit manager,gave Elisa,his subordinate,the option to have a flexible work schedule or to work from home in return for her finishing several projects on-deadline.

A)Referent power
B)Reward power
C)Information power
D)Peer influence

Question 60

Effective leaders:

A)Choose just one key source of power and influence
B)Tend to limit these types of influence and use more legitimate means
C)Usually do not have reason to use more than one of these types of power at a time
D)Make use of all seven sources of power,often in combination

Question 61

An organization's culture is A stated
B)Very obvious to outsiders
C)intangible
D)Formalized

Question 62

__________ differs across national borders in the various ways people are accustomed to learning.

A)Social norms
B)Social awareness
C)Education
D)Religion

Question 63

When a member internalizes the beliefs and values of the firm,the corresponding behavior is:

A)A shared assumption
B)Extrinsically rewarding
C)Enforced using referent power
D)Intrinsically rewarding

Question 64

________ are a person's basis for differentiating right from wrong.

A)Principles
B)Ethical standards
C)Morals
D)Laws

Question 65

An organization is much like a(n)__________,in which new members must be initiated and earn trust and credibility among fellow members.

A)Institution
B)Tribe
C)Army
D)Elite club

Question 66

_________ create differences across national boundaries that influence how people interact,read personal cues and otherwise interrelate socially.

A)Values
B)Religions
C)Social norms
D)Educations

Question 67

Foto Show,an online full-service photo processing site,institutionalizes its storytelling among old and new employees alike--they even give awards to reinforce the given theme.This demonstrates:

A)Emphasizing dominant values
B)Encouraging dissemination of legends about core values
C)Building time in the organization
D)Managing organizational culture in a global organization

Question 68

__________ about similar circumstances varies from country to country.In North America,individualism is central,but in Japan,the needs of the group dominate.

A)Values and attitudes
B)Religions
C)Educations
D)Social norms

Question 69

__________ differs across national borders.

A)Vision
B)Mission
C)Education
D)Intent

Question 70

Assumptions become shared assumptions through __________ among an organization's individual members.

A)Internalization
B)Externalization
C)Reiteration
D)Reflection

Question 71

Attracting resources and capabilities and developing the business at the front-line management level exemplifies the:

A)Renewal process
B)Integration process
C)Innovation process
D)Entrepreneurial process

Question 72

Linking skills,knowledge and resources across units in the middle-management level demonstrates the:

A)Renewal process
B)Integration process
C)Entrepreneurial process
D)Innovation process

Question 73

The important assumptions shared by members of an organization are often:

A)Very similar to all other organizations in that industry
B)Very obvious to outsiders
C)Unstated
D)Formalized

Question 74

Joe Germane,CEO of Brady Healthcare,has made sure to visit each of the international business units biannually since he was brought on in the firm.This demonstrates Joe's:

A)Building time in the organization
B)Emphasizing key themes
C)Adapting common themes in a unique way
D)Institutionalizing practices that reinforce desired beliefs

Question 75

Power Fund is a long-standing brokerage firm with a great history of high returns and well-managed growth.The managers at Power Fund repeatedly refer to terms like "quality," "growth," and "reliability" in the firm's advertisements.This demonstrates managers':

A)Dissemination of stories and legends about core values
B)Emphasis on key themes or dominant values
C)Building time into the organization
D)Managing the firm globally

Question 76

Providing institutional leadership through shaping and embedding corporate purpose and challenging embedded assumptions at the top management level is reflective of the:

A)Innovation process
B)Integration process
C)Renewal process
D)Entrepreneurial process

Question 77

An organization's ______ is similar to an individual's personality.

A)strategy
B)leadership
C)culture
D)vision

Question 78

Which one of the following is NOT a typical belief that shapes organizational culture

A)A belief in being the best
B)A belief in superior quality and service
C)A belief that suppliers should reign supreme
D)A belief in the importance of informal communication

Question 79

________ is the set of important assumptions that members of an organization share in common.

A)Organizational culture
B)Organizational leadership
C)Organizational strategy
D)Organizational change

Question 80

__________,manifest in holidays,practices and belief structures,differ in fundamental ways that must be taken into account as one attempts to shape organizational culture in a global setting.

A)Values and attitudes
B)Social norms
C)Religion
D)Education