Deck 8: Conversational Messages

Question 1

When Phil said, "I need to talk to you about something that may upset you; let's talk in my office," he was using _______.

A) phatic communication
B) feedforward
C) feedback
D) the principle of cooperation

Answer 1

feedforward

Question 2

Which of the following is a guideline for speaking with someone who has a speech or language disorder?

A) Finish their sentences, granted you know what they will say next.
B) Say, "slow down," or "relax" if they're having an especially difficult time.
C) Ask for clarification as needed.
D) If they are having difficulty, it is okay to seem uninterested or avoid eye contact.

Answer 2

C

Question 3

Staying on topic with what is relevant to the conversation follows the maxim of _______.

A) quality
B) manner
C) quantity
D) relation

Answer 3

D

Question 4

Frank dreads talking to Ryan because Ryan goes on and on and never lets Frank speak. Ryan is guilty of _______.

A) monologic communication
B) back-channeling
C) dialogic communication
D) the maxim of quantity

Question 5

Raising your hand near your ear is an example of a back-channeling cue to _______.

A) indicate agreement or disagreement
B) indicate topic change
C) pace the speaker
D) ask for clarification

Question 6

When being praised for his role in diffusing a crisis, the department leader shrugged off taking credit for his success by saying that his team's hard work had made all the difference. This is an example of the maxim of _______.

A) relation
B) quality
C) self-denigration
D) manner

Question 7

Part of the maxim of ________ is using words that the listener will understand.

A) quantity
B) quality
C) relation
D) manner

Question 8

To settle the crowd down and get down to business, Carl says, "Okay folks, let's get this meeting started." This is an example of _______.

A) feedforward
B) a self-reference
C) feedback
D) a relational reference

Question 9

When closing an email with NRN, this means _______.

A) Notice of Returned Number
B) Need Response Now
C) Necessary References Needed
D) No Reply Necessary

Question 10

If you tell someone he or she has a great smile, this is what type of feedback?

A) person focused
B) delayed
C) negative
D) critical

Question 11

When Reggie told his instructor, "I need you to give me a makeup test," he was violating the maxim of _______.

A) generosity
B) tact
C) approbation
D) agreement

Question 12

________ theory argues that the bandwidth of communication influences the degree to which the communication is personal or impersonal.

A) Social exchange theory
B) Social information processing theory
C) Cognitive processing theory
D) Social presence theory

Question 13

"Do you mind if I sit by you?" is an example of a(n) _______.

A) self-reference
B) other reference
C) relational reference
D) context reference

Question 14

Good excuse makers _______.

A) use excuses in moderation
B) usually blame others
C) make excuses often
D) are quick to pass the blame

Question 15

Indicating agreement, indicating involvement, pacing the speaker, and asking for clarification are functions of _______.

A) speaker cues
B) turn denying
C) back-channeling
D) turn requesting

Question 16

Which of the following statements about the influences on self-disclosure is TRUE?

A) Highly sociable people disclose less.
B) You are more likely to self-disclose unfavorable than favorable information.
C) Americans, in general, self-disclose more than people in Japan and Germany.
D) In initial encounters, women tend to self-disclose more intimately than men.

Question 17

According to ________ theory, you can develop close relationships in both face-to-face and online contexts.

A) Social information processing
B) Social presence
C) Social exchange
D) Social feedback

Question 18

Madison gets annoyed because her friend Susannah forwards to her every chain email that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of _______.

A) quality
B) quantity
C) manner
D) relation

Question 19

Which of the following is TRUE in relation to interruptions?

A) Women interrupt both men and women more than men do.
B) Superiors interrupt those in inferior positions more often than the other way around.
C) They are the same as back-channeling cues.
D) Mothers interrupt their children more than fathers do.

Question 20

To directly point out that someone is wrong would violate the maxim of _______.

A) self-denigration
B) modesty
C) preserving peaceful relations
D) approbation

Question 21

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Question 22

Which of the following statements is TRUE about apologies?

A) Men apologize more often than women.
B) Apologies by women are more effective.
C) Men feel more things require an apology, but they still do not apologize often.
D) Apologies by men are more effective.

Question 23

“I wasn't even near that place when it happened," is an example of which type of excuse?

A) I didn't do it
B) It wasn't so bad
C) Yes, but…
D) He/She/They made me do it

Question 24

The greeting that opens a conversation is a good example of phatic communication.

Question 25

In which type of culture does the text say apologies are most important?

A) culture has no effect on the importance of apologies
B) high individualist
C) low context
D) high collectivist

Question 26

Which of the following is an example of self-disclosure?

A) "Jeanine does not like Franny for some reason."
B) Kelly tells herself, "I can do this."
C) "Pauly told Carla that Richard is having an affair."
D) "I really enjoyed that restaurant, let's eat there more often."

Question 27

Which of the following statements is a guideline for resisting pressure to self-disclose?

A) allow yourself to be pushed, but only a little
B) be aggressive in your refusal
C) delay a decision
D) tackle the question head-on

Question 28

Which of the following is one of the six steps to an effective handshake?

A) be aggressive
B) look at the hand you are shaking
C) pump three times for 3-4 seconds
D) release your grip immediately after contact

Question 29

________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

A) Other-orientation
B) Immediacy
C) Expressiveness
D) Confidence

Question 30

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______.

A) expressiveness
B) small talk
C) advising
D) introductions

Question 31

Although she very rarely asks for it, Kida is subject to Ronaldo's continual opinions and recommendations for her job and life. Ronaldo is what type of conversational partner?

A) detour taker
B) moralist
C) egoist
D) advisor

Question 32

A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.

A) excuse
B) disclaimer
C) apology
D) rationalization

Question 33

The way people follow the stages of conversation should NOT vary.

Question 34

It is important to give directions to someone who has a speech or language disorder such as
"slow down" or "relax."

Question 35

The_______ functions as a way of relating to another person positively and immediately.

A) apology
B) compliment
C) confidential interaction
D) excuse

Question 36

A smile or a kiss may serve as an opening to a conversation.

Question 37

Approximately half of all couples have at least one partner who _______, which results from a lack of self-disclosure.

A) snoops
B) cheats
C) reports dissatisfaction
D) leaves

Question 38

In self-disclosure, you reveal information about _______ to _______?

A) another person; yourself
B) another person; another person
C) yourself; another person
D) yourself; yourself

Question 39

The________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.

A) self-fulfilling prophecy
B) social presence theory
C) dyadic effect
D) back-channeling theory

Question 40

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a _______.

A) monologist
B) detour taker
C) storyteller
D) egotist

Question 41

When giving a compliment, it is important to use moderation.

Question 42

Slips of the tongue do NOT count as self-disclosure.

Question 43

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

Question 44

Explain social presence theory and social information theory and explain which one you feel is the most valid. Be sure to give examples from your own experience.

Question 45

When giving advice, it is effective to use "should statements."

Question 46

People in the U.S. disclose more than people in Great Britain, Germany, Japan or Puerto Rico.

Question 47

Phatic communication is important in face-to-face but not in online communication.

Question 48

It is always unethical to gossip.

Question 49

In conversations, the monologist discloses way too much personal information.

Question 50

When receiving a compliment, it is better to deny or minimize it than to accept it.

Question 51

Read the following apology and identify at least three problems in it. List and discuss what guidelines for effective apologies it violated. "I'm sorry I made you mad. If you wouldn't nag at me all of the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"

Question 52

Self-disclosure includes talk about yourself to yourself.

Question 53

Contrary to earlier research conducted on online disinhibition, other research finds that posts accompanied by an author's photograph actually disclosed more than the posts not identifying the author.

Question 54

“You look a lot better today than you usually do" is an example of a compliment.

Question 55

The maxim of self-denigration is most notably observed in Japan.

Question 56

Each culture has certain conversational taboos.

Question 57

Talking about what is relevant to the conversation is the maxim of relation.

Question 58

What are the four maxims of conversation, and why would they be important to Pat when tutoring students in the learning center?

Question 59

Michelle frequently exaggerates and/or leaves out important information when talking to her parents. She is violating the maxim of manner.

Question 60

Discuss the types of unsatisfying conversational partners you have had in your life. Provide three examples from the list given in Chapter 8.