Deck 6: Listening in Interpersonal Communication

Question 1

Taresa was using _______ when she made comments such as "I see," "uh- huh," and "yes" during her conversation with Derrick.

A) hedging
B) credentialing
C) back-channeling cues
D) paraphrasing

Answer 1

C

Question 2

The listening process is _______.

A) linear
B) one-way
C) circular
D) always perfect

Answer 2

circular

Question 3

Which of the following scenarios represents an example of a physical listening barrier?

A) Jeanine's excitement for her date on Saturday keeps her from focusing on the message.
B) Julio refuses to listen to Sven because Sven has a thick accent.
C) Lorelai can barely hear over the hum of the air-conditioning unit above her.
D) Horatio listens to only the part of the message that interests him.

Answer 3

C

Question 4

Which of the following is a characteristic of the listening process presented in your textbook?

A) performing each stage of the listening process serially, that is, one at a time
B) perfecting listening is possible
C) using the same style of listening no matter what the situation
D) speaker and listener working together to achieve a common understanding

Question 5

At the receiving stage of listening, you should try to _______.

A) analyze distractions.
B) evaluate the message.
C) ask questions as soon as they occur to you.
D) focus your attention on what is said and what is not said.

Question 6

Tim telling Brian to join his fraternity because all the males on campus are joining is an example of a(n) ________ fallacy.

A) resocialization
B) testimonial
C) agenda setting
D) bandwagon

Question 7

Assuming you already know what the speaker is going to say is an example of which listening barrier?

A) lack of appropriate focus
B) premature judgment
C) racist, heterosexist, ageist, and sexist listening
D) physical barrier

Question 8

Memory is best characterized as _______.

A) retroactive
B) reconstructive
C) reproductive
D) objective

Question 9

In the remembering state of listening, you should avoid _______.

A) repeating names and key concepts to yourself or, if appropriate, aloud
B) identifying the central ideas and the major support advanced
C) summarizing the message in a more easily retained form, but be careful not to ignore crucial details or qualifications
D) treating information as totally apart from all else you know

Question 10

At the understanding stage of listening, you should try to _______.

A) judge the speaker's message before he or she stops speaking.
B) anticipate what you will say next.
C) ask questions for clarification.
D) ignore biases or prejudices of the speaker.

Question 11

According to the text, which of the following is a listening barrier?

A) listening with an open mind
B) refusing to make a judgment after listening sufficiently
C) failure to focus on the essentials of the message
D) sitting in the back of the room

Question 12

Which of the following is the correct order of the stages of listening?

A) receiving, understanding, remembering, evaluating, responding
B) receiving, evaluating, understanding, remembering, responding
C) receiving, understanding, evaluating, remembering, responding
D) receiving, evaluating, remembering, understanding, responding

Question 13

In the sentence, "I might be mistaken, but I think you are putting that together incorrectly," "I might be mistaken," is an example of _______.

A) credentialing
B) hedging
C) an appeal for the suspense of judgment
D) a sin license

Question 14

In the listening process, in which stage do you recall and retain what's been said?

A) receiving
B) understanding
C) remembering
D) evaluating

Question 15

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using _______.

A) credentialing
B) a cognitive disclaimer
C) hedging
D) a testimonial

Question 16

José remembered his "to do" list by grouping the tasks into categories. This is an example of _______.

A) chunking
B) scripts
C) clustering
D) subdivision

Question 17

At this stage, you distinguish facts from opinions and identify any biases the speaker might have.

A) receiving
B) evaluating
C) understanding
D) organization

Question 18

Andrea uses gestures to indicate the large, new boat her father just bought when speaking to her friend Greg, who is hearing impaired. Which strategy for interpersonal communication is Andrea using to speak to a person with a hearing difficulty?

A) using nonverbal cues
B) speaking at an adequate volume
C) talking to the person through a third party
D) phrasing ideas in different ways

Question 19

Nancy bought a pasta maker in part because she liked the spokesperson on the infomercial. This is an example of the fallacy of _______.

A) credibility
B) testimonial
C) bandwagon
D) influence

Question 20

Dr. Bigname claims that Product X is the best product in the world. Because of his statement, everyone buys Product X. This is an example of a(n) ________ fallacy.

A) attack
B) bandwagon
C) testimonial
D) crusade

Question 21

In ________ listening, you attempt to feel as the speaker feels.

A) subjective
B) empathic
C) nonjudgmental
D) active

Question 22

In adjusting your empathic and objective listening focus, keep which of the following recommendations in mind?

A) listen fairly with friends, but not necessarily with foes
B) engage in "defensive listening"
C) punctuate events from the speaker's perspective
D) try to separate yourself from thoughts and feelings

Question 23

Avoid using nonverbal cues when talking to someone with a hearing impairment.

Question 24

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

Question 25

Lupe disagrees with Mike's conservative political views; however, she waits until Mike has finished making his points before critiquing his claims. This is an example of which strategy for critical listening?

A) filtering out difficult messages
B) keeping an open mind and avoiding prejudging
C) recognizing your own biases
D) avoiding sharpening

Question 26

Which of the following is TRUE in relation to women and listening?

A) Women listen less than men.
B) Women give more listening cues than men do.
C) Women ask fewer supportive questions than men do.
D) Women give less direct eye contact than men do.

Question 27

Listening is a passive process.

Question 28

Which of the following is a technique of active listening?

A) discount the speaker's feelings
B) paraphrase the speaker's meaning
C) refrain from asking questions
D) use advising messages

Question 29

When you want your listeners to receive your message fairly and without prejudice, especially when you anticipate a negative response, you should use ________.

A) paraphrasing
B) empathy
C) disclaimers
D) tag questions

Question 30

Men most often display which of the following behaviors?

A) downplaying expertise while talking
B) giving more listening cues than women
C) being argumentative while listening
D) using more eye contact than women

Question 31

Listening and hearing are the same thing.

Question 32

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.

A) active
B) depth
C) critical
D) objective

Question 33

According to Professor Deborah Tannen, listening places the person in a(n) _______ position.

A) superior
B) neutral
C) inferior
D) powerful

Question 34

Which of the following applies to culture and listening?

A) Display rules are consistent across cultures.
B) Translations between languages rarely cause problems.
C) People from Japan give more direct feedback than do people from the U.S.
D) Accents serve as listening barriers.

Question 35

Disclaimers can get you in trouble if you use them too often.

Question 36

To ________ is to state in your own words what you think the speaker means and feels.

A) back-channel
B) give feedback
C) paraphrase
D) empathize

Question 37

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?

A) surface
B) judgmental
C) objective
D) depth

Question 38

According to Deborah Tannen in You Just Don't Understand: Men and Women in Conversation, which statement is TRUE about gender and listening behavior?

A) Men are apt to give more listening cues.
B) Women listen less to men than men listen to women.
C) Men ask more argumentative questions than women do.
D) Gender differences in listening are insignificant.

Question 39

Cultural rules governing which nonverbal behaviors are appropriate or inappropriate in a public setting are _______.

A) feedback
B) rapport
C) listening cues
D) display rules

Question 40

You owe the speaker an honest hearing and honest responses. These are the two obligations of _______ listeners.

A) influential
B) ethical
C) critical
D) objective

Question 41

It is a good idea to rehearse your responses while someone is speaking.

Question 42

In conversation, a woman is more apt than a man to give lots of listening cues, such as interjecting "yeah" or "uh-huh," nodding in agreement, and smiling.

Question 43

Briefly describe empathic and objective listening. Then, provide a scenario in which either empathic or objective listening is more appropriate. Be sure to explain why the listening style you chose is more effective for the scenario.

Question 44

Lisa thinking about her date on Saturday night is a physical distraction.

Question 45

What are the stages in the listening process? Explain each step, and give examples.

Question 46

When responding to the speaker, it is important to use "you-language" instead of "I-language."

Question 47

Asking questions is an important part of active listening.

Question 48

You look for fallacies in reasoning during the evaluating stage of listening.

Question 49

When overcoming listening barriers, it is important to suspend biases, prejudices, and judgments.

Question 50

listening differences have you noticed with your family and friends that could be attributed to gender? Give examples and suggest ways to increase listening effectiveness.

Question 51

The existence of "false memory syndrome" has been debunked.

Question 52

A critical listener would see testimonials and name-calling strategies as credible and effective.

Question 53

After some initial fear and uncertainty reduction, Sukrit is thoroughly enjoying intercultural travel. However, it's difficult to understand some of the cultural practices of the host country. Help Sukrit cope by defining active listening, and explain the techniques or guidelines for practicing it.

Question 54

It is always appropriate to demonstrate polite listening.

Question 55

Active listening is one of the most important communication skills you can learn.

Question 56

Which two listening barriers do you experience the most and how can you reduce these barriers?

Question 57

To sympathize with others is to feel with them, to see the world as they see it, to feel what they feel.

Question 58

In the receiving stage, people try to decipher the emotional tone of the message.

Question 59

It's easy to tell where one listening stage ends and another begins.

Question 60

It is more effective for students to take notes in paragraph form than in outline form.