Deck 3: Creating a Culture of Well-Being

Question 1

Which statement best describes organizational culture?

A) It remains static.
B) It may change overnight.
C) It builds over time.
D) It cannot be changed.

Answer 1

C

Question 2

What are some drivers of employee engagement?

A) wage rate and rewards, employee age, team development
B) total rewards, social responsibility, trust and integrity
C) social programs, team development, leadership style
D) price, promotion, place, product

Answer 2

B

Question 3

Why do health and safety concern both managers and supervisors?

A) Customer service, as well as safety, is extremely important.
B) Global competition is putting pressure on more organizations.
C) Cutting costs is growing in importance.
D) Occupational health and safety accidents are numerous and costly.

Answer 3

D

Question 4

Which of the following is a factor that causes an occupational illness?

A) stove burns
B) fracture (workplace accident)
C) inhalation of fumes
D) back injury

Question 5

What part of an organization can organizational culture be considered to be a part of?

A) personality
B) structure
C) standards
D) its guidelines

Question 6

What organizational outcomes are affected by employee engagement?

A) promotions, productivity, bonuses
B) retention, incentive pay, referrals
C) team development, sales projections, bonuses
D) turnover, absenteeism, loyalty

Question 7

What kind of impact does organizational culture have on the success of any organization?

A) noticeable
B) intermittent
C) minimal
D) profound

Question 8

Organizational culture usually begins with which of the following?

A) employees
B) marketing department
C) original business owner
D) managers

Question 9

How do an organization's beliefs and values build over time?

A) by making no key changes to the management team
B) through ongoing and dedicated efforts
C) by limiting the number of changes to the organization
D) as a result of strategic marketing and PR

Question 10

What type of organizational culture results in more successful organizations?

A) empowering employees to innovate
B) punishing failure
C) rewarding success
D) encouraging big risk taking

Question 11

Which of the following increases when there is a good fit between an employee's skills, job requirements, and an organization's culture?

A) satisfaction
B) productivity
C) engagement
D) turnover

Question 12

Which term refers to employee commitment and dedication to the organization?

A) organizational culture
B) employee perseverance
C) employee engagement
D) employee satisfaction

Question 13

Which of the following best defines "organizational culture"?

A) goals and objectives for individual departments across an organization
B) collective understanding of beliefs and values that guide how employees act and behave
C) written guidelines and polices that are designed to guide employee behaviour
D) the structure and governing policies of an organization

Question 14

What is employee engagement?

A) interacting with others in the organization
B) behaving appropriately towards manager
C) handling constructive feedback in a positive manner
D) commitment and dedication to the organization

Question 15

Which of the following is a factor that causes an occupational injury?

A) chemical exposure
B) fracture (workplace accident)
C) inhalation of fumes
D) stress

Question 16

In addition to their personal values, what influences how different generations of employees relate to their organizations?

A) beliefs
B) education
C) expectations
D) desires

Question 17

What is the most common outcome when organizational culture accepts failures as part of the learning process?

A) Clients don't trust the product.
B) Employees learn to fail.
C) Organizations are more successful.
D) Organizations are less successful.

Question 18

Which of the following does organizational culture affect?

A) rewards
B) retention
C) management
D) promotion

Question 19

Who does organizational culture influence the most?

A) some employees more than others
B) new hires and customers
C) employee actions and behaviours
D) managers and customers

Question 20

Which statement is an example of what an organization's culture looks like in practice?

A) All staff attend a new hire orientation in their first month of employment.
B) There is a casual dress code in place, including Friday jean days.
C) Recruitment is done both internally and externally.
D) They conduct employment engagement surveys.

Question 21

What is the main goal of Workers' Compensation?

A) to deal with industrial disease and illness
B) to assess and pay claims
C) to provide unlimited medical aid
D) to return the employee to his or her job (or some modification thereof) as soon as possible

Question 22

What is an employer's responsibility under health and safety legislation?

A) to provide on-the-job safety training
B) to monitor workers' health and safety behaviours
C) to inform workers about safety and health requirements
D) to compile an annual summary of work-related injuries and illnesses

Question 23

Which of the following can help reduce Workers' Compensation costs?

A) prevent injuries through proper ergonomic design of the job
B) establish employee-led wellness committees
C) publish all occupational health and safety violations
D) reduce the amount of common payouts

Question 24

What does a shared responsibility for workplace safety assume about health and safety?

A) Workers share the responsibility for safety among themselves.
B) Employees and line supervisors together share responsibility for safety.
C) The employer is solely responsible for safety.
D) All employees and the employer must co-operate on ensuring safety.

Question 25

What is one way to reduce Workers' Compensation costs?

A) Hire only employees over the age of 21.
B) Perform an audit to assess high-risk areas within a workplace.
C) Advocate for stricter legislation.
D) Encourage supervisors to monitor younger workers more closely.

Question 26

Employers are required to report any accidents that cause injuries or diseases to which of the following?

A) occupational health and safety officer
B) company doctor
C) local health officials
D) Workers' Compensation

Question 27

Which of the following is an employee responsibility for health and safety?

A) to perform all duties assigned, regardless of risk of exposure to hazards
B) to implement health and safety programs
C) to wear all prescribed safety equipment
D) to document all unsafe conditions for safety committees

Question 28

What are the fundamental legal health and safety responsibilities of an organization's senior management team?

A) to ensure day-to-day health and safety of employees
B) to take reasonable precautions to ensure employee safety
C) to follow on-site daily rules and expectations of the organization
D) to observe health and safety on-site practices

Question 29

What is a supervisor's duty under health and safety legislation?

A) to take every precaution to guarantee that all company equipment works safely
B) to ensure that workers use or wear safety equipment, devices, or clothing
C) to write the online safety manual and reporting forms
D) to report a work refusal to the appropriate government agency

Question 30

What are the legal health and safety responsibilities of an organization's CEO?

A) to ensure day-to-day health and safety of employees
B) to take reasonable precautions to ensure employee safety
C) to follow on-site daily rules and expectations of the organization
D) to observe health and safety on-site practices

Question 31

As a result of an accident at work in a manufacturing company, an individual had two fingers amputated. Which term best describes this type of incident?

A) occupational amputation
B) occupational injury
C) occupational disability
D) industrial disease

Question 32

Which of the following is an employee responsibility for health and safety?

A) to perform all duties assigned, regardless of risk of exposure to hazards
B) to implement health and safety programs
C) to follow all safety rules and regulations
D) to report all unsafe conditions to the workers' compensation board

Question 33

What percentage of mental health problems can be successfully treated with early detection and treatment?

A) 10 percent
B) 50 percent
C) 80 percent
D) 100 percent

Question 34

What are the supervisor's legal responsibilities concerning employee health and safety?

A) to establish safety committees
B) to investigate accidents
C) to create a health and safety program
D) to conduct workplace inspections and correcting unsafe acts

Question 35

Which of the following is an occupational injury?

A) chemical exposure
B) fracture (workplace accident)
C) inhalation of fumes
D) stress

Question 36

Which of the following may lead to an industrial disease?

A) chemical burns
B) leg fracture
C) inhalation of asbestos
D) cumulative trauma disorders

Question 37

Which of the following is an employee responsibility for health and safety?

A) to perform all duties assigned, regardless of risk of exposure to hazards
B) to implement health and safety programs
C) to develop safety rules and regulations
D) to report all unsafe conditions

Question 38

What is part of an employer's obligation under health and safety regulations?

A) to provide a hazard-free workplace
B) to ensure that workers use or wear safety equipment, devices, or clothing
C) to compensate employees who have been injured or have become ill due to work-related factors
D) to question employees who have filed safety complaints with the ministry of labour

Question 39

Employers are responsible for which of the following health and safety responsibilities?

A) investigating accidents
B) ensuring that managers are familiar with work and associated hazards
C) reporting hazardous conditions or defective equipment
D) ensuring that employees use or wear safety equipment

Question 40

Which term refers to a disease resulting from exposure relating to a particular process, trade, or occupation in industry?

A) industrial disease
B) occupational disease
C) environmental disease
D) occupational illness

Question 41

What is one of the legal roles of supervisors with respect to ensuring the safety of workers?

A) to administer employee disciplinary procedures
B) to communicate to all workers how to work safely
C) to observe the workers' job performance behaviour on the job
D) to establish a health and safety program

Question 42

What is the most important role of a safety program?

A) to show employees that safety is a serious issue and that those unable to perform their jobs safely will be terminated
B) to motivate managers, supervisors, and subordinates to be aware of safety considerations
C) to keep injury and illness costs at a minimum
D) to maintain injuries at a reasonable level while maintaining high productivity

Question 43

Of the following penalties, which one is least likely to be used to deal with employees who are safety risks, except for serious violations?

A) a verbal reprimand
B) termination/dismissal
C) suspension
D) a written reprimand

Question 44

Which of the following is the greater hazard for office workers?

A) trips and falls
B) noise pollution
C) air pollution
D) electric shocks

Question 45

A short time after a convenience store robbery, a team of professionals arrived at the store to provide counselling to employees who were experiencing shock and other emotions as a result of the robbery. What are these intervention teams called?

A) crisis intervention
B) trauma and recovery
C) health and safety committee emergency
D) risk assessment and intervention

Question 46

Which of the following is one of the roles of joint health and safety committees?

A) to advise employees on health and safety matters
B) to resolve accidents
C) to report hazardous conditions or defective equipment
D) to conduct orientation programs

Question 47

What do organizations with formal safety programs generally have?

A) board members representing employees
B) joint employee and management safety committees
C) legal counsel
D) subordinates

Question 48

What is the most effective way for an organization to communicate its safety rules?

A) include them in a new employee orientation program
B) create employee handbooks
C) post them as bulletin board notices
D) communicate them through the supervisors

Question 49

How likely are teenagers to be injured on the job compared to older workers?

A) less likely
B) equally likely
C) twice as likely
D) not at all likely

Question 50

What is the primary legal responsibility of joint health and safety committees?

A) to design the required management and worker health and safety programs
B) to develop the legally required public health and safety programs
C) to create a non-adversarial environment for employees and management to improve the safety and health of the workplace
D) to take steps to minimize unhealthy and unsafe situations

Question 51

What are many employers doing to reduce after-hours use of company smart phones?

A) providing only mid- and high-level employees with devices
B) creating mandated blackout periods
C) encouraging all employees to lock their phones in their desk at the end of the day
D) turning off the company Wi-Fi connection at 6:00 p.m.

Question 52

Which statement best explains the purpose of Safety Data Sheets?

A) They are designed to alert the worker that the container holds a potentially hazardous substance.
B) These sheets identify products and their potentially hazardous ingredients and safe handling instructions.
C) These sheets replace hazard communication standards under previous safety legislation.
D) They are predominantly meant to warn transportation workers, such as truck drivers.

Question 53

What is the best way to help young workers stay safe on the job?

A) provide them with extra training
B) restrict their roles around dangers and hazards
C) ensure safety is part of the company's culture
D) hire only those with previous experience

Question 54

What is the owners' responsibility under health and safety legislation?

A) to take every reasonable precaution to guarantee worker safety
B) to ensure that workers use or wear safety equipment, devices, or clothing
C) to discipline employees who refuse to do work they believe is unsafe
D) to regularly inform employees about health and safety requirements

Question 55

Which term refers to the number of injuries and illnesses per 100 full-time employees during a given year?

A) lost-time injuries
B) critical incident injuries
C) incidence rate
D) injury-reporting procedures

Question 56

What is one use of incidence rates?

A) to make comparisons between comparable units within an organization
B) to determine which supervisors run the most effective teams
C) to identify and reprimand careless employees
D) to note which employees need more training

Question 57

There are a variety of ways that safety rules are enforced. What is the most effective way to help employees understand the organization's health and safety rules?

A) to provide an employee training manual
B) to ensure access to the online health and safety regulations
C) to post signs that state employees must follow workers' compensation laws
D) to have a supervisor who provides on-the-job coaching in health and safety

Question 58

In a large organization, who sets the tone for safe and healthy work practices?

A) CEO and other senior leaders
B) line managers
C) joint health and safety committee members
D) individual employees

Question 59

What are the components of WHMIS?

A) labels on hazardous materials, public information sessions, and Material Safety Data Sheets (MSDS)
B) public information sessions, training, and supply labels
C) Safety Data Sheets (SDS), training, and public information sessions
D) labels on hazardous materials, Safety Data Sheets (SDS), and training

Question 60

What is the name of the information system for labelling hazardous substances?

A) Canada Safety Council (CSC)
B) Safety Data Sheets (SDS)
C) Workplace Hazardous Materials Information System (WHMIS)
D) Canadian Centre for Occupational Health and Safety

Question 61

Building supply companies have yard workers who are exposed to many hazards when lifting, hauling, and moving building supplies. Which type of hazard is lifting and hauling building materials?

A) physical agent
B) technological force
C) biohazard
D) ergonomic

Question 62

What affect can the constant use of email have on employees?

A) psychological strain
B) poor sleep
C) eye strain
D) carpel tunnel

Question 63

Which WHMIS symbol used on the supplier's products would help workers be aware of hazardous materials that could cause burns to the skin?

A) flame in circle
B) capital R in circle
C) hand and stick burning in circle
D) capital T in circle

Question 64

WHMIS states that workers have a right to know about potential workplace hazards. What three elements are the federal Workplace Hazardous Material Information System (WHMIS) based on?

A) class symbols, labels, and training
B) labels, posters, and online information
C) Material Safety Data Sheet (MSDS), WHMIS symbols, and subclass designations
D) Safety Data Sheets (SDS), training, and labels

Question 65

What is a common measure for reducing workplace violence?

A) employment testing for all job candidates
B) electronic entry key cards
C) bullet-proof glass for all offices
D) worker and supervisor training

Question 66

Which WHMIS symbol used on the supplier's products would help workers be aware of hazardous compressed gas materials?

A) flame in circle
B) capital R in circle
C) capital T in circle
D) tube-shaped cylinder in circle

Question 67

Several office administration workers are experiencing pain, tingling, and numbness in their fingers. What is this injury called?

A) technological-force reaction
B) stress trauma
C) carpal tunnel syndrome
D) ergonomic-related syndrome

Question 68

One of your colleagues is having a lot of trouble with his computer and has not been able to complete any of his work today. Angry, he slams his coffee mug down on the desk so hard that it breaks. What is this an example of?

A) verbal abuse
B) harassment
C) threatening behaviour
D) job stress

Question 69

Which WHMIS symbol used on the supplier's products would help workers be aware of materials causing immediate and serious toxic effects?

A) flame in circle
B) capital R in circle
C) capital T in circle
D) crossbones in circle

Question 70

Second-hand smoke is an example of which type of health and safety hazard issue?

A) physical agent that can cause an injury or accident
B) technological force that can cause an accident
C) biohazard that can cause an illness
D) chemical agent that can cause an illness

Question 71

Which term defines using communications technology to bully someone?

A) mobile bullying
B) online violence
C) electronic harassment
D) cyberbullying

Question 72

What are the new legislative requirements that owners must meet to ensure their work environment is free of violence?

A) conducting a risk assessment
B) developing policies and procedures to deal with security measures
C) posting the legislation where employees can read it
D) developing an emergency response plan

Question 73

How can employees prevent repetitive strain injuries?

A) take mini-breaks involving exercises
B) use anti-inflammatories
C) schedule physiotherapy
D) switch to part-time hours

Question 74

Many provinces, as well as federally regulated workplaces, have implemented regulations dealing with workplace violence. What are these part of?

A) occupational health and safety regulations
B) security details
C) human rights regulations
D) labour regulations

Question 75

Who created the Workplace Hazardous Materials Information System (WHMIS)?

A) Canadian Centre for Occupational Health and Safety
B) suppliers and government
C) employees and unions
D) industry, labour, and government

Question 76

What does the federal Workplace Hazardous Material Information System (WHMIS) require from suppliers of hazardous substances?

A) to train employers on how to label chemical products that will be transported
B) to provide a Safety Data Sheet (SDS) on each hazardous product they produce
C) to train employees on chemical products they produce
D) to label by the federal government

Question 77

During a meeting a manager uses condescending language with his team to express his frustration with recent results. What is this an example of?

A) harassment
B) verbal abuse
C) cyberbullying
D) enhanced security

Question 78

As far as workplace violence is concerned, which measure is required under occupational health and safety regulations?

A) Employees who witness violence must take reasonable action to stop it.
B) Individuals guilty of workplace violence must pay a fine.
C) Any policies must be flexible and open to interpretation
D) Risk management strategies must be established.

Question 79

Bullying is a type of what?

A) physical violence
B) psychological harassment
C) domestic violence
D) physical assault

Question 80

What type of hazard would an electrician apprentice be exposed to when doing the electrical wiring for a high-rise building?

A) physical agents
B) biohazards
C) chemical hazards
D) liquid agents