Deck 8: Organizational and Community Change and the Role of Consultation and Supervision

Question 1

In order for one to be successful at a given agency, one must know and respect the ________. This can include understanding hierarchies, knowing how the pecking order works, and recognizing how opposing points of view will be handled.

A) organizational climate
B) administrative structure
C) supervisory layers
D) onboarding process

Answer 1

A

Question 2

________ usually entails a professional with specialized expertise meeting with other professionals, with the goal being to improve the latter's work with current or potential clients.

A) Advocacy
B) Advisement
C) Supervision
D) Consultation

Answer 2

D

Question 3

A community has several components that are also seen in families, groups, and agencies. Which of the following is not one of those components?

A) Hierarchies
B) Boundaries
C) Homeostasis
D) Instincts

Answer 3

D

Question 4

Which of the following is NOT the responsibility of a counseling supervisor?

A) Requesting that employees see more clients to better manage cost
B) Regular meetings with supervisees
C) Upholding ethical, legal, and professional standards
D) Assuring the welfare of the client

Question 5

How does the issue of confidentiality relate to record keeping?

A) As long as records are kept in a human service professional's office, confidentiality of such records has been established.
B) Human service professionals protect the integrity, safety, and security of client records.
C) All employees within a given agency have the right to examine the case records of any client of that agency. This is not a violation of confidentiality.
D) It is a legal and ethical requirement that all case records be computerized and kept on a password-protected computer server.

Question 6

Which of the following is likely not the responsibility of an administrative supervisor?

A) Development of evaluation techniques
B) Insistence on professional development
C) Individual supervision with helpers
D) Suggesting new and better ways of case management

Question 7

Dr. Phelps believes that the best way to help deal with the problems of society and community is through education and prevention, so that the problems do not emerge in the first place. "Better to prevent a problem than react to one," she often says! Dr. Phelps believes in __________ prevention.

A) primary
B) secondary
C) tertiary
D) responsive

Question 8

Which of the following is not important relative to confidentiality within an agency?

A) The importance of being able to share client information with most other human service professionals within the agency
B) The importance of being able to share information with one's counseling supervisor
C) The importance of obtaining a signed release form from clients any time you discuss information with a professional from another agency
D) The general idea that client information must be kept confidential within agencies

Question 9

Antonio wants to implement a new "Community Outreach" program in the neighborhood in which he works, and has a lot of ideas for how to fund it, how the program would operate, and who would be involved. Before taking steps to initiate the program, he consults with the local representative to the county board to get her input on this idea. Antonio is remembering that one crucial step in implementing community change is:

A) recycling ideas and staying committed to change.
B) accurately defining a problem.
C) collaborating with community members.
D) assessing effectiveness.

Question 10

In what year did Congress pass the Community Mental Health Centers Act, legislation that created facilities that could offer short-term inpatient and outpatient care, as well as partial hospitalization, emergency services, and consultation and education services?

A) 1963
B) 1969
C) 1972
D) 1981

Question 11

Which of the following is not a vital step for implementing change in the community?

A) Accurately define the problem
B) Collaborate with community members
C) Consult with outside experts
D) Assess effectiveness

Question 12

Relative to organizational and community systems, to help people effectively, human services professionals can do which of the following?

A) Understand the intricacies of working within an agency
B) Understand the intricacies of working with the community
C) Know the importance of family counseling
D) Know the importance of group counseling

Question 13

__________ supervision is an intensive, extended, and evaluative interpersonal relationship in which a senior member of a profession enhances the professional skills of a junior person, assures quality of service to clients, and acts as a gatekeeper to the profession.

A) Advisory
B) Consultative
C) Administrative
D) Counseling

Question 14

Dr. Boone has been hired by a human service agency to assess some of their protocols and make recommendations for improvement. She spends a lot of time listening, reflecting, and helping the agency staff understand which processes exist that might be causing problems in their organization. Dr. Boone is practicing __________ consultation.

A) consultant-centered
B) consultee-centered
C) humanistic nondirective
D) problem-focused

Question 15

An emphasis on the remediation of nonsevere mental health problems is the focus of ________ prevention.

A) primary
B) secondary
C) tertiary
D) proximal

Question 16

How should human service professionals regard consultation activities and supervision?

A) Because one needs continuing education to maintain certification or licensure, these activities should be engaged in just to maintain these credentials.
B) These are good "extra" responsibilities, but are not necessary to maintain professional competence.
C) Consultation and supervision are required components of the human service professional's career responsibilities.
D) These activities should be actively sought out and taken advantage of.

Question 17

When supervisee issues stimulated defensiveness in a supervisor, leading to ineffective supervision, ________ has occurred. This can be a result of unresolved issues in either the supervisee or supervisor, or both.

A) countertransference
B) stonewalling
C) triangulation
D) enmeshment

Question 18

Consultation involves a triadic relationship. This means that the work that is done has the potential to impact all but which of the following?

A) The consultee (a human service professional)
B) A third-party individual (a client)
C) The system (a client's family or the agency)
D) The classroom (students of the human service professional)

Question 19

Within an organizational structure (such as an agency), the healthiest human service professional work can be done when boundaries are __________; that is, they allow for open communication, flexibility, and change.

A) rigid
B) semipermeable
C) enmeshed
D) diffuse

Question 20

Mrs. Moravian works at an agency and recently implemented a new system of evaluation to help administrators (herself included) gather evidence for funding sources that the agency is meeting its goals. Some of the staff feels that these evaluations are a waste of time, but they do not realize that in her role as a(n) __________ supervisor, Mrs. Moravian is actually supporting their continued employment.

A) clinical
B) fiduciary
C) administrative
D) counseling

Question 21

Tertiary prevention addresses serious mental health problems.

Question 22

Generally, a counseling supervisor does not need any special training to assume this role.

Question 23

When working for an agency, it is important to understand where you stand in the pecking order.

Question 24

NOHS mandates that human service workers understand the structures of community and society on the individual.

Question 25

A human service professional who is gaining the benefit of working with a consultant is called a supervisee.