Deck 14: Managing Crisis Personally and Professionally

Question 1

__________ is a feeling of strain and pressure that can originate from external sources or internal sources.​

A) ​Crises
B) ​Vicarious trauma
C) ​Stress
D) ​Burnout

Answer 1

C

Question 2

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client ​trauma, the helper begins to mimic the client's trauma-related symptoms.

A) ​Emotional fatigue
B) ​Crises
C) ​Burnout
D) ​Vicarious trauma

Answer 2

D

Question 3

__________ is a community-based approach to helping individuals, groups, and communities with a ​variety of crises in their lives.

A) ​Crisis intervention
B) ​Resilience
C) ​Posttraumatic growth
D) ​Resourcefulness

Answer 3

A

Question 4

​Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

A) ​vicarious trauma.
B) ​emotional trauma.
C) ​burnout.
D) ​self-talk.

Question 5

__________ can be thought of as psychological first aid. This level of intervention is carried out by mental health professionals and a network of others such as ministers, judges, police and fire personnel, nurses, paramedics, physicians, school counselors, parole officers, teachers, and a wide range of human services workers.

A) ​First-aid intervention
B) ​First psychological assistance
C) ​First-order intervention
D) ​Second-order intervention

Question 6

In order to help clients in crisis, the helper must identify __________, which include people in the client's life from whom they can draw strength during their crisis.​

A) ​coping mechanisms
B) ​situational supports
C) ​specific situations
D) ​self-talk

Question 7

The task of helpers ​who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

A) ​psychological first aid
B) ​second-level crisis intervention
C) ​vicarious trauma
D) ​scientific assistance

Question 8

​__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

A) ​Burnout
B) Stress
C) ​Empathy fatigue
D) ​Self-talk

Question 9

The psychological first aid model the Los Angeles Unified School District uses to prepare teachers to work with students in the aftermath of a crisis consists of all of the following components EXCEPT

A) ​listen.
B) ​protect.
C) ​teach.
D) ​counsel.

Question 10

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.​

A) ​specific situations
B) ​time samples
C) ​vicarious learning abilities
D) ​burnout

Question 11

​Sometimes, the initial level of intervention does not resolve a client's crisis. The effects of the crisis can linger, and vestiges much be worked through. This is where __________ becomes necessary.

A) ​first-order intervention
B) ​second-order intervention
C) ​psychological first aid
D) ​scientific intervention

Question 12

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.​

A) ​psychological method
B) ​medical method
C) ​scientific method
D) ​mental health method

Question 13

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

A) ​Problem-solving sample
B) ​Specific situation
C) ​Time sample
D) ​Vicarious situation

Question 14

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

A) ​resilience.
B) ​posttraumatic growth.
C) ​burnout.
D) ​crisis intervention.

Question 15

__________ are the actions, behaviors, or environmental resources that clients ​can use in getting through a crisis.

A) ​Situational supports
B) ​Positive thinking patterns
C) ​Coping mechanisms
D) ​Constructive thinking patterns

Question 16

The perception ​or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

A) ​crises.
B) ​stress.
C) ​vicarious trauma.
D) ​burnout.

Question 17

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.​

A) ​Compassion fatigue
B) Behavioral fatigue
C) ​Systemic trauma
D) ​Quarterly traumatic stress

Question 18

The stress generated by listening to multiple stories of trauma that clients bring to therapy may lead to a deterioration of the counselor's resiliency or coping abilities over time is defined as

A) ​companion fatigue.
B) ​empathy fatigue.
C) ​victorious trauma.
D) ​secondary pneumatic stress.

Question 19

__________ is the ability of an individual to cope with and bounce back from stressful and adverse events.​

A) ​Crisis interention
B) ​Self-talk
C) ​Burnout
D) ​Resilience

Question 20

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.​

A) ​Burnout
B) ​Situational supports
C) ​Coping mechanisms
D) ​Positive and constructive thinking patterns

Question 21

​Mental health professionals working in disaster management have commonly been referred to as working in the field of "disaster mental health," but the new more comprehensive term for this field is

A) ​disaster behavioral health.
B) ​disaster psychological health.
C) ​disaster scientific health.
D) ​disaster health.

Question 22

​The physical area directly affected by a disaster is the

A) ​physical footprint.
B) ​psychological footprint.
C) ​trauma counseling.
D) ​trauma.

Question 23

​Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.

Question 24

​Name the five steps to manage self-talk and briefly discuss each step.

Question 25

​Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.

Question 26

The geographical area of individuals and communities affected by the event is known as the

A) ​physical footprint.
B) ​psychological footprint.
C) ​trauma.
D) ​trauma counseling.

Question 27

Identify the steps ​of the scientific method used to solve problems. Briefly explain the importance of each step.

Question 28

​__________ means "wound," and a wound can be physical or psychological, or both.

A) ​Trauma counseling
B) ​Physical footprint
C) ​Trauma
D) ​Psychological footprint

Question 29

__________ uses a variety of psychodynamic, cognitive behavioral, and eclectic ​approaches to help individuals cope with the personal experience and retain to the trauma event.

A) ​Trauma
B) ​Physical footprint
C) ​Psychological footprint
D) ​Trauma counseling

Question 30

​A helper needs to be prepared cognitively and emotionally to see the variety of clients and situations that can take a toll personally and professionally on them. The authors list several factors that may influence one's crisis response. Describe 2-3 of these factors and explain how they may relate to you.