Deck 3: Organization Design and Coordination

Question 1

Relational coordination is comprised of two interacting components: relationships and ___________________ styles.

Answer 1

communication

Question 2

____ are programs that are organized around diseases or conditions,patient populations,or "technologies."

A) Individualized components
B) Tailored services
C) Service lines
D) Consolidated services

Answer 2

Service lines

Question 3

____________________ involves two organization structures-the traditional functional structure and the program structure-overlaid on each other.

Answer 3

Matrix structure

Question 4

____________________ processes the use of rules,regulations,schedules,plans,procedures,policies,and protocols to specify the activities to be performed.

Question 5

____ coordination captures aspects of both the programming and feedback approaches to coordination.

A) Alliance
B) Conditioned
C) Relational
D) Intuitive

Question 6

In ____ structure,segmentation is based on specialty departments.

A) functional
B) productive
C) aggregate
D) program

Question 7

____ refers to the needed differences in both structure and employee orientations among different organization units.

A) Divergence
B) Differentiation
C) Distinction
D) Dichotomy

Question 8

The degree to which decisions are made lower in the organization is referred to as ____________________.

Question 9

____________________ is the basis for coordination through an organization's hierarchy and is the exchange of information between two people,one of whom is responsible for the work of the other.

Question 10

Three types of interdependence include ____.

A) pooled,standard,and reasonable
B) patterned,standard,and reasonable
C) patterned,sequential,and reciprocal
D) pooled,sequential,and reciprocal

Question 11

The ____________________ Healthcare System began a redesign effort in 1995 to systematize quality management (QM)and to ensure the provision of consistent and predictable high-quality care and access by patients to the entire system.

Question 12

Planning and budgeting systems,computer-based and manual information systems,and assistants to various managers are examples of ____________________.

Question 13

A(n)____ is a temporary structure that disbands once program-related problem is addressed.

A) program task force
B) monopoly
C) intermediate department
D) mediation force

Question 14

In analyzing micro-level needs for coordination,it is helpful first to ask whether the work is ____________________.

Question 15

____ is the specification of the training required to perform work.

A) Standardization of work
B) Standardization of skills
C) Standardization of compliance
D) Standardization of competence

Question 16

The degree to which different elements of work need to fit together refers to them as being ____________________.

Question 17

____ is the exchange of information about work performance between two people who are not in a hierarchical relationship.

A) Consensual agreement
B) Mutual adjustment
C) Shared objectives
D) Alienated forces

Question 18

The purpose of ____ is to bring people together,while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy.

A) parallel organization
B) informed consent
C) process evaluation
D) external organization

Question 19

____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs.

A) Divergent
B) Decentralized
C) Duplicate
D) Hybrid

Question 20

____________________ is based on the premise that there is no one best universal way to organize but that the best way to structure and manage an organization depends on its unique work,environment,and strategy.

Question 21

Match each item with a statement below:

Specifies the form of intermediate outcomes of work as they are passed from one job to another

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 22

Match each item with a statement below:

Most appropriately used if there is both high interdependence and high uncertainty

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 23

Match each item with a statement below:

Most needed when the work is relatively uncertain

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 24

Match each item with a statement below:

In the simplest of situations,acts as an adequate coordinating device to ensure that the work of different units meshes together

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 25

Match each item with a statement below:

Coordination of activities among organizational units

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 26

Match each item with a statement below:

The exchange of information among more than two people

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 27

Match each item with a statement below:

Responsible for the coordination of program issues across the traditional professional specialty departments

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 28

Match each item with a statement below:

The degree to which decisions are made at the higher levels of the organization

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 29

Match each item with a statement below:

Responsible for activities and decisions that directly contribute to the provision of goods and services

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles

Question 30

Match each item with a statement below:

Best used when work is predictable and cause-and-effect relationships are well known

A)line managers
B)lateral relations
C)feedback approaches
D)standardization of output
E)programming approaches
F)hierarchy of authority
G)group coordination
H)integration
I)centralization
J)integrators and liaison roles