Deck 8: How to Conduct a Five-Stage Counseling Session Using Only Listening Skills

Question 1

During the ____ stage of the interview clients may feel at ease and know what to expect.

A)Empathic relationship
B)Story and strengths
C)Goals
D)Restory
E)Action

Answer 1

A

Question 2

"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up.Could we shift emphasis for awhile and would you tell me about one of your success stories in the Cambodian community?" This is most likely what stage of the interview?

A)Empathic relationship- Initiating the session
B)Story and strengths - Gathering data
C)Goals - Mutual goal setting
D)Restory - Working

Answer 2

Story and strengths - Gathering data

Question 3

Which of the following is NOT one of the steps in Benjamin Franklin's problem-solving model?

A)Establish a relationship
B)Identify the problem
C)Generate alternatives
D)Decide what action to take

Answer 3

A

Question 4

"Patricia, what is your concern?" Identify the stage from the five-stage dimensions of the interview where an interviewer would most likely use this statement.

A)Stage 1: Empathic relationship - Initiate the Session
B)Stage 2: Story and Strengths - Gather Data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 5

"Robert, describe an ideal solution." Identify the stage from the five-stage counseling model where an interviewer would most likely use this statement.

A)Stage 1: Empathic relationship - Initiating the session
B)Stage 2: Story and Strengths - Gathering data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 6

During the ____ stage of the interview a more ideal story ending might be defined.

A)empathic relationship
B)story and strengths
C)goals
D)restory
E)action

Question 7

The basic listening sequence can help ensure that ____.

A)the client is encouraged to bring out the facts, feelings, and thoughts around their issues
B)clients tell their stories more fully
C)interviewers reduce their talk time
D)all of these

Question 8

Which of the following statements is TRUE of the microskills?

A)The microskills offer interviewers some predictability during a client session.
B)The interviewer can always depend on the expected consequences detailed in the overview.
C)The microskills must be used in the specific order as described to increase effectiveness.
D)All of these.

Question 9

The basic listening sequence can operate in which of the following settings?

A)Management
B)Sales
C)Medicine
D)All of these

Question 10

"Virtually all consoling theories can be viewed as aiming at the ____."

A)solving of a problem
B)organizing of a plan
C)expression of underlying emotions
D)movement toward implicit goals

Question 11

"Hello Carl, could you tell me how I might be of help?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.

A)Stage 1: Empathic relationship - Initiating the session
B)Stage 2: Story and Strengths - Gathering data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 12

In the five-stage interview model, Stage 2, story and strengths, does NOT include ____.

A)defining the problem
B)identifying the interviewer role
C)drawing out stories, concerns and issues
D)identifying client strengths

Question 13

Which one of the following statements regarding the Microskills Hierarchy is NOT true?

A)The Ivey Taxonomy and the Microskills hierarchy represent a systematic breakdown of the key skills required for intentional interviewing.
B)The Ivey Taxonomy and the Microskills hierarchy provide fairly consistent predictions of client responses to accurate interviewer execution of a specific skill.
C)The Ivey Taxonomy and the Microskills hierarchy provide flexibility for the interviewer when the unexpected occurs.
D)The Ivey Taxonomy and the Microskills hierarchy, with experience, become automatic and allow you to always predict client responses to accurate interviewer use of the skills.

Question 14

During the ____ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviors that might be changed.

A)empathic relationship
B)story and strengths
C)goals
D)restory
E)action

Question 15

"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage dimensions of the interview where an interviewer would most likely use this statement.

A)Stage 1: Empathic relationship - Initiate the Session
B)Stage 2: Story and Strengths - Gather Data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 16

Define the problem, define goals, and generate alternative solutions and select an approach comprise the classic three-step decisional or problem-solving model credited to Benjamin Franklin.What two steps were added to create the current five-stage interview model?

A)Empathic relationship, closing
B)Structuring the session, developing a checklist
C)Empathic relationship, action
D)Goals, story and strengths

Question 17

During the ____ stage of the interview clients might seek to learn how to live more effectively with situations or events that cannot be changed at this point (e.g., rape, death, an accident, an illness).

A)empathic relationship
B)story and strengths
C)goals
D)restory
E)action

Question 18

________ was the first person to demystify the counseling process.

A)Freud
B)Rogers
C)Skinner
D)Ivey

Question 19

The basic listening sequence consists of which skills?

A)attending behavior, listening skills, and self-disclosure
B)questions, encouragers, paraphrases, reflection of feeling, and summarizations
C)verbal underlining, attending behavior, and influencing skills
D)open questions, closed questions, attending behavior, check-out

Question 20

The basic listening sequence can be used ____.

A)widely in many fields of endeavor
B)only in interviewing, counseling, and psychotherapy
C)to help counselors become more effective
D)to help clients become more effective

Question 21

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ "Could you give me a specific example of your conflict with your wife?"

Question 22

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ "How are you feeling today?"

Question 23

"What has worked for you before?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.

A)Stage 1: Empathic relationship - Initiating the session
B)Stage 2: Story and Strengths -Gathering data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 24

Instructions: Listed below are several qualities related to empathy.Mark the letter that corresponds to the qualities in the descriptions below.
a.Basic empathy
f.Concreteness
b.Subtractive empathy
g.Immediacy
c.Additive empathy
h.Nonjudgmental attitude
d.Positive regard
i.Authenticity and congruence
e.Respect and warmth
____ An absence of discrepancies and incongruity.

Question 25

Instructions: Listed below are several qualities related to empathy.Mark the letter that corresponds to the qualities in the descriptions below.
a.Basic empathy
f.Concreteness
b.Subtractive empathy
g.Immediacy
c.Additive empathy
h.Nonjudgmental attitude
d.Positive regard
i.Authenticity and congruence
e.Respect and warmth
____ Being very specific with examples.

Question 26

Instructions: Listed below are several qualities related to empathy.Mark the letter that corresponds to the qualities in the descriptions below.
a.Basic empathy
f.Concreteness
b.Subtractive empathy
g.Immediacy
c.Additive empathy
h.Nonjudgmental attitude
d.Positive regard
i.Authenticity and congruence
e.Respect and warmth
____ Trying to feed back to a client what he has been saying, but missing the essence of what has been said.

Question 27

According to Ivey, Ivey, and Zalaquett, if this stage of the well-formed interview is ignored, the chances for change may be reduced.

A)Empathic relationship
B)Story and strengths
C)Goals
D)Restory
E)Action

Question 28

"You've decided that you want to be more assertive with your friends.That's great, but now let us make a specific plan to take that idea home." This is most likely what stage of the interview?

A)Story and strengths -Gathering data
B)Goals - Mutual goal setting
C)Restory - Working
D)Action - Terminating

Question 29

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ "On one hand you want career advice, but on the other you now sound like you want to go into long-term therapy.Let's talk for awhile.How do you put that together?"

Question 30

Instructions: Listed below are several qualities related to empathy.Mark the letter that corresponds to the qualities in the descriptions below.
a.Basic empathy
f.Concreteness
b.Subtractive empathy
g.Immediacy
c.Additive empathy
h.Nonjudgmental attitude
d.Positive regard
i.Authenticity and congruence
e.Respect and warmth
____ Searching through the negative talk of a client and finding something that can be reframed in a more optimistic fashion.

Question 31

Cognitive Behavior Therapy is strong in the:

A)empathic relationship stage.
B)reflection of feelings step.
C)action and relapse prevention phase.
D)all of the above.

Question 32

Instructions: Listed below are several qualities related to empathy.Mark the letter that corresponds to the qualities in the descriptions below.
a.Basic empathy
f.Concreteness
b.Subtractive empathy
g.Immediacy
c.Additive empathy
h.Nonjudgmental attitude
d.Positive regard
i.Authenticity and congruence
e.Respect and warmth
____ Being open to many points of view and demonstrating this with open nonverbal and verbal communication.

Question 33

In the five-stage counseling model, Stage 4, restory, does NOT include ____.

A)generate alternatives
B)confront client incongruities and conflict
C)identifying the interviewer role
D)help clients create new stories, thinking, and behavior

Question 34

The theory and philosophy of the five-stage decisional style is similar to:

A)Sigmund Freud's Psychoanalytic Therapy.
B)Alfred Adler's Individual Therapy.
C)Carl Rogers's Person Centered Therapy.
D)Aaron Beck's Cognitive Therapy.

Question 35

Without a follow-up plan, clients often:

A)feel anxious.
B)fail to do what was decided.
C)take responsibility of their actions.
D)become creative and resourceful.

Question 36

"Given all the things we've talked about so far, what would you like to have happen in class with Professor Doe?" This is most likely what stage of the interview?

A)Empathic relationship -Initiating the session
B)Story and strengths - Gathering data
C)Goals - Mutual goal setting
D)Restory - Working

Question 37

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ Clients from other cultures or less verbal clients may prefer the interviewer to place this section earlier in the session.

Question 38

During the ____ stage of the interview clients will demonstrate change in behavior, thoughts, and feelings in daily life outside of the interview.If this stage is ignored, the chances for change may be reduced.

A)empathic relationship
B)story and strengths
C)goals
D)restory
E)action

Question 39

In regards to taking notes during the session, which of the following is NOT true?

A)If you are relaxed about note taking, it will seldom become an issue.
B)When writing takes precedence over listening it should be avoided.
C)Detailed note taking is critical to maintaining a useful treatment plan.
D)If you are worried about taking notes, it will likely be a problem.

Question 40

"Will you do it?" Identify the stage from the 5-stage decisional model where an interviewer would most likely use this question.

A)Stage 1: Empathic relationship - Initiating the session
B)Stage 2: Story and Strengths - Gathering data
C)Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)Stage 5: Action - Terminating

Question 41

By acting as a mirror and asking questions, counselors can encourage many of their clients to find their own direction.

Question 42

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ Almost ignored in psychoanalytic theory, according to authors.

Question 43

Benjamin Franklin's problem-solving model emphasizes the importance of the empathic relationship.

Question 44

Conduct a positive asset search with the same client using the basic listening sequence.

Question 45

A client has come to you asking how to handle a troublesome situation with their boss.The boss finds your client sexually attractive and there is the possibility of harassment.List interviewing leads of the basic listening sequence to draw out the client's problem.(Specifically, develop an open question, which might draw out data, etc.)

Question 46

List at least five alternatives you have in mind to increase the possibility for generalizing behavior outside of the interview.

Question 47

The skills of the Basic Listening Sequence (BLS) must be used in a specified sequence in order to be useful to the interviewer and make sense of the client conversation.

Question 48

What are the similarities and differences between the five-stage counseling model the person centered and cognitive behavioral therapies?

Question 49

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ Role-playing, follow-up and support, and homework.

Question 50

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ "So, let me put it together.You want to work on your relationship with your daughter...and your ideal way of doing it is....What comes to your mind as possible alternatives for action?"

Question 51

Outline the five stages-dimensions of the interview and the importance of each.Give special attention to cultural issues.

Question 52

Client records are very important, but it is OK if an interviewer does not take any notes.

Question 53

According to Ivey, Ivey, and Zalaquett, if you combine the five interview stages with the basic listening sequence you will be able to complete a full interview using only listening skills.

Question 54

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ "Today, we'd like to look at the reasons your child ran away.I'd like to hear your point of view first, then your son's."

Question 55

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ Creating solutions through the basic problem-solving model of: (a) defining the problem, (b) generating alternatives, (c) deciding on action.

Question 56

Given the fact that you don't want to advise your client, but want to let the client decide what to do, outline a simple structure for the interview and your objectives for each section.

Question 57

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ Easy to omit after working so hard in the session.

Question 58

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews.Further, within each structure there are certain goals and methods.In the following question(s), identify the structure of the interview as:
a.Initiating the session
b.Gathering data
c.Mutual goal setting
d.Working
e.Terminating and generalizing
____ While it may be used, the least likely place to find the Ivey Taxonomy.

Question 59

Intentionality in counseling and psychotherapy requires accurate information.

Question 60

How does the basic listening sequence play itself out in the five stages of the interview?

Question 61

Discuss note taking and related HIPAA regulation issues.

Question 62

Discuss the why and how of demystifying counseling and therapy.