Deck 6: Managing Communication and Information Technology IT

Question 1

When information is shared between two or more people,it is known as the transmission phase of the communication process.

Answer 1

True

Question 2

The encoding of messages into words is known as nonverbal communication.

Answer 2

False

Question 3

To improve the communication process,managers should avoid filtering and information distortion.

Answer 3

True

Question 4

Stereotypes are simplified and often inaccurate beliefs about the characteristics of particular groups of people but do not interfere with encoding and decoding messages.

Question 5

The sharing of information between two or more individuals or groups to reach a common understanding is known as communication.

Question 6

To improve the communication process,senders should be empathetic.

Question 7

The communication process consists of four phases.

Question 8

Nonverbal gestures are culturally constructed.

Question 9

Good interpersonal communication can make a workplace gain a competitive advantage.

Question 10

Perception plays a central role in communication and affects only the transmission phase.

Question 11

Most managers have greater control over nonverbal communication than they do other forms of communication.

Question 12

In the transmission phase,a common understanding is reached.

Question 13

The sender is the person wishing to share information with some other person.

Question 14

Messages can only be encoded by written or spoken language.

Question 15

The person wishing to share information with some other person in the transmission phase of communication is known as the receiver.

Question 16

Managers tend to have less control over nonverbal communication than they do over verbal communication.

Question 17

Perception is influenced by people's values,experience,and personalities.

Question 18

The way you dress affect show others perceive you.

Question 19

Receivers can improve the communication process by learning to be good listeners.

Question 20

Anything that hampers any stage of the communication process is known as noise.

Question 21

When managers have something important and personal to communicate,they should not use the face-to-face method.

Question 22

Impersonal written communication is the lowest in information richness.

Question 23

The most common arrangement now emerging is a three-tier network consisting of clients,servers,and a mainframe situated externally in the cloud.

Question 24

There are five dominant communication styles.

Question 25

Computer-based information technology can greatly facilitate and improve the communication process.

Question 26

The functional communicator is impatient with step-by-step linear thinking.

Question 27

Management information systems (MIS)are electronic systems of interconnected components designed to collect,process,store,and disseminate information to facilitate management decision making,planning,and control.

Question 28

Information overload increases the likelihood that important information is ignored or overlooked.

Question 29

Electronic communication should replace face-to-face communication.

Question 30

Active listeners should avoid interrupting the speaker.

Question 31

The amount of information,which a communication medium can carry,is known as information richness.

Question 32

When giving negative feedback,focus on things that the individual can change.

Question 33

Receivers should pay attention.

Question 34

Operating system software tells the computer hardware how to run.

Question 35

The intuitive thinker has "big picture" thinking.

Question 36

Applications software,such as programs for word processing,spreadsheets,graphics,and database management,is software developed for a specific task.

Question 37

The analytical communicator is somewhat reserved.

Question 38

The personal communicator gets irritated with illogical thinking.

Question 39

Information richness is lost if electronic communication is not followed up with face-to-face communication.

Question 40

Wireless communication is significant for the information technology revolution because it facilitates linking together people and computers,which greatly increases their decision-making ability.

Question 41

Programs for word processing,spreadsheets,graphics,and database management which are developed for a specific task are called operating system software.

Question 42

Which of the following communication networks branches out from a chain network to reach others?

A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Question 43

Which of the following communication networks has the manager at the centre,playing the role of liaison and responsible for integrating other work groups by controlling the information communicated from the central source?

A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Question 44

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office,this is an example of using what type of medium?

A)Video conferencing
B)E-mail
C)A fax
D)A memo
E)Voice mail

Question 45

The effectiveness of a social media strategy comes from constantly pushing products or promotions.

Question 46

Which of the following communication networks is generally used among work groups and teams who may collaborate using file sharing and reply-all email?

A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Question 47

One software development that is starting to have an impact on the manager's job is speech recognition software.

Question 48

Information systems have no limitations.

Question 49

All of the following are considered important elements of a social media strategy,except:

A)Spend time identifying the target audience
B)Be spontaneous in the message
C)Choose the correct Internet sites
D)Provide engaging material,not just promotions
E)Monitor and measure the effectiveness of social media sites

Question 50

A manager who is a member of a self-managed team calls his office in Vancouver when he is at a conference in Halifax to retrieve his phone messages by himself without going through his secretary so that he can respond to messages from the other members of his team while he is out of the office.What communication medium is this manager using?

A)A fax
B)Voice mail
C)A memo
D)A face-to-face meeting
E)A blog

Question 51

The importance of information richness is a strong argument in favour of using electronic communication to replace face-to-face communication.

Question 52

The "Y" network symbolizes either formal horizontal or lateral communication among people at the same level of the organization or formal top-down or bottom-up vertical networks.

Question 53

Which of the following communication networks allows information to flow freely among and between members of a department or work unit?

A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"

Question 54

The circle network has a manager at the centre who plays the role of liaison and is responsible for integrating other work groups by controlling the information communicated from the central source.

Question 55

A social media strategy should communicate the brand or identity of the organization.

Question 56

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Question 57

A common error made by social media managers is not recognizing the subtle differences between social media outlets.

Question 58

Communication networks are established channels by which communication flows throughout the organization.

Question 59

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Question 60

Communication skills for receivers include all of the following,except:

A)Paying attention
B)Selecting an appropriate medium for the message
C)Being a good listener
D)Being empathetic
E)Staying focused

Question 61

Which of the following describes communication based on a gossip or cluster network?

A)The Mill
B)The Grapevine
C)The Roadhouse
D)The Stalls
E)The Fermenter

Question 62

When the driver of a large transport communicates with his co-worker,also driving a transport that is lagging him in traffic,to advise him that there are several "roller skates" on the highway,he is using which form of communication?

A)Jargon
B)Blogging
C)Voiceover
D)Slander
E)Decoding

Question 63

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

A)Noise
B)Encoding
C)Communication
D)Decoding
E)Jargon

Question 64

Which communication style is impatient and short tempered?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 65

In this stage of the communication process a common understanding is reached between the participants:

A)Sender
B)Filtering
C)Encoding
D)Feedback
E)Transmission

Question 66

The sharing of information through facial expressions,styles of dress,and body language is known as:

A)Verbal communication
B)Nonverbal communication
C)Information richness
D)Noise
E)Subliminal referencing

Question 67

Information technology has allowed managers to develop computer-based management information systems that provide all but which of the following types of information?

A)Timely
B)Accurate
C)Complete
D)Relevant
E)High quality

Question 68

Which communication style may jump to the end game quickly?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 69

Which of the following terms describes when senders withhold part of a message because they (mistakenly)think that the receiver does not need the information or will not want to receive it?

A)Deception
B)Collateral
C)Rendering
D)Filtering
E)Distorting

Question 70

A "company newsletter" is an example of which type of communication?

A)Face-to-face meeting
B)Impersonal written communication
C)Fax
D)Voice mail
E)A memo

Question 71

_______ tells the computer hardware how to run.

A)Transaction-processing system
B)Operating system
C)Decision support system
D)Operations information system
E)Applications system

Question 72

A written record that a message was sent and was received is known as:

A)Noise
B)Encoding
C)Decoding
D)A paper trail
E)Information richness

Question 73

Which communication style has a high level of emotional intelligence?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 74

All of the following computer-based management information systems can provide managers with information needed to make decisions and to coordinate organizational resources,except:

A)Transaction-processing systems
B)Expert systems
C)Decision support systems
D)Operations information systems
E)Orientation Systems

Question 75

Which communication style gets irritated with illogical thinking?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 76

Information is shared between two or more people in the ________ phase.

A)transmission
B)encoding
C)filtering
D)sender
E)medium

Question 77

The medium,which is highest in information richness is:

A)E-mail
B)Management by wandering around
C)Blogging
D)Video-conferencing
E)Voice mail

Question 78

In the communication process,when the receiver attempts to interpret the message,this is known as:

A)Encoding
B)Noise
C)Feedback
D)Decoding
E)Sending

Question 79

Which of the following is an important element of a social media strategy?

A)Pushing membership
B)Infrequent updates
C)Getting onto Facebook
D)Offering awesome promotions
E)Crafting a well thought-out message

Question 80

Which of the following communication networks symbolizes either formal horizontal or lateral communication among people at the same level of the organization or formal top-down or bottom-up vertical networks?

A)The Wheel
B)The Circle
C)The All-Channel
D)The Chain
E)The "Y"