Deck 14: Leading Teams

Question 1

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Answer 1

True

Question 2

Productive output pertains to the team's ability to meet the personal needs of its members.

Answer 2

False

Question 3

A group and a team are interchangeable terms.

Answer 3

False

Question 4

Norms begin to develop in the first interactions among members of a new team.

Question 5

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 6

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 7

The storming stage of team development is marked by conflict and disagreement.

Question 8

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 9

A team shares or rotates leadership roles while a group has a designated strong leader.

Question 10

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 11

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Question 12

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 13

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 14

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Question 15

A common dysfunction of teams is to be results oriented.

Question 16

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Question 17

As a general rule, large teams makes it harder to interact and influence others.

Question 18

Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.

Question 19

Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Question 20

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

Question 21

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 22

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Question 23

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 24

Virtual and global teams are particularly prone to communication breakdowns.

Question 25

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 26

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 27

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 28

Team cohesiveness does not necessarily lead to higher team productivity.

Question 29

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 30

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 31

In the adjourning stage of team development, task performance is not a priority.

Question 32

refers to the tendency for the presence of others to enhance one's motivation and performance.

A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration

Question 33

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 34

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 35

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 36

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 37

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Question 38

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

Question 39

A common cause of conflict includes scarce resources.

Question 40

Individual personalities emerge during the performing stage.

Question 41

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a team.

A) horizontal
B) functional
C) self-managed
D) special-purpose
E) social

Question 42

Self-managed teams are teams.

A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these

Question 43

A functional team is also referred to as an______ .

A) command team
B) task force
C) special purpose team
D) horizontal team
E) interorganizational team

Question 44

Self-managed teams consist of 5 to 20 workers.

A) union
B) non-union
C) multiskilled
D) low wage
E) all of these

Question 45

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A) A special-purpose team
B) A cross-functional team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 46

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

A) self-directed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.

Question 47

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

A) bring attention to and appreciate divers skills and opinions.
B) scrutinize electronic communication patterns.
C) use technology to enhance communication and trust.
D) ensure timely responses online.
E) manage online socialization.

Question 48

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force

Question 49

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 50

A is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

A) vertical team
B) command team
C) special purpose team
D) task force
E) functional group

Question 51

All of the following are common dysfunctions of teams EXCEPT:

A) lack of trust.
B) avoidance of accountability.
C) fear of conflict.
D) lack of commitment.
E) results orientation.

Question 52

Which of the following behaviors is NOT consistent with the socioemotional role?

A) Encourage
B) Energize
C) Harmonize
D) Compromise
E) Follow

Question 53

An______ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink

Question 54

Which of the following statements is true?

A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) None of these

Question 55

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and .

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 56

In the context of work team effectiveness, pertains to the team's ability to meet the personal needs of its members.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 57

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

A) Work team effectiveness
B) Team processes
C) Organizational conflict
D) Team composition
E) Team characteristics

Question 58

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.

Question 59

What is the ideal size of work teams?

A) Three
B) Five
C) Twelve
D) Fifteen
E) Twenty-three

Question 60

A task force is sometimes called an:

A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.

Question 61

Shifting one's own opinions to maintain team harmony refers to which socio­emotional role?

A) Energizing
B) Initiating ideas
C) Encouraging
D) Following
E) Compromise

Question 62

Which of the five stages of team development is marked by conflict and disagreement?

A) Performing
B) Norming
C) Storming
D) Forming
E) Reforming

Question 63

Which of the following behaviors is consistent with the socioemotional role?

A) Reduce tension
B) Give opinions
C) Seek information
D) Summarize
E) Energize

Question 64

Which of the following is the first stage of team development?

A) Forming
B) Storming
C) Norming
D) Performing
E) Reforming

Question 65

Which of the following is more common in large teams?

A) Member satisfaction
B) The development of subgroups
C) Agreement
D) Commitment
E) All of these

Question 66

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?

A) Compromise
B) Follow
C) Reduce tension
D) Harmonize
E) Summarize

Question 67

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?

A) Harmonize
B) Seek information
C) Initiation
D) Reduce tension
E) Compromise

Question 68

Once some teams have evolved to the stage of team development, task performance is no longer the top priority.

A) performing
B) storming
C) adjourning
D) norming
E) achieving

Question 69

is a role in which the individual provides support for team members' emotional needs.

A) A task specialist role
B) A dual role
C) A nonparticipator role
D) A socioemotional role
E) None of these

Question 70

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice?

A) Using technology to build relationships
B) Shaping culture through technology
C) Monitoring progress and rewards
D) Administering rewards
E) Using global teams to develop technology

Question 71

Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from the stage to the stage of team development.

A) forming, storming
B) storming, performing
C) performing, adjourning
D) norming, performing
E) storming, reforming

Question 72

During the stage of team development, the major emphasis is on task accomplishment.

A) forming
B) performing
C) achieving
D) norming
E) storming

Question 73

There are two types of roles that emerge in teams. They are the role and the role.

A) task specialist, socioeconomic
B) generalists, socioeconomic
C) task specialist, socioemotional
D) generalists, socioemotional
E) socioemotional, socioeconomic

Question 74

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a:

A) project team.
B) global team.
C) focus group.
D) virtual team.
E) self-directed team.

Question 75

During which stage of team development does team unity emerge?

A) Forming
B) Storming
C) Performing
D) Norming
E) Adjourning

Question 76

During which stage of team development should the team leader help clarify team roles, norms, and values?

A) Adjourning
B) Storming
C) Forming
D) Performing
E) Norming

Question 77

The forming stage of team development is characterized by:

A) the establishment of order and cohesion.
B) cooperation.
C) problem solving.
D) orientation.
E) conflict.

Question 78

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

A) She should waste little time; get the team focused on the task.
B) She should help the team clarify roles and responsibilities.
C) She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D) She should let someone else worry about this since she is the leader.
E) She should propose to disband the team.

Question 79

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

A) Lots of informal interaction
B) Participation by all team members
C) Task accomplishment
D) Goal achievement
E) Disbanding team

Question 80

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?

A) Norming
B) Forming
C) Storming
D) Performing
E) Reforming