Deck 8: Conversational Messages

Question 1

A listener who wishes to become the speaker should use a .

A) turn-requesting cue
B) turn-yielding cue
C) turn-maintaining cue
D) back-channeling cue

Answer 1

A

Question 2

Part of the maxim of is using words that the listener will understand.

A) quantity
B) quality
C) relation
D) manner

Answer 2

D

Question 3

We seem less inhibited in communicating via e-mail or social media than we do in face- to-face interactions. This may be attributed to .

A) a disinhibition effect
B) politeness maxims
C) the quality maxim
D) back-channel cues

Answer 3

A

Question 4

Kelly just acquired a blue puzzle piece tattoo on her arm to symbolize autism awareness. Kelly's tattoo is an example of .

A) intrapersonal communication
B) hidden values
C) self-disclosure
D) disinhibition

Question 5

Madison gets annoyed when her friend Susannah rambles on and on about every individual question on the test when she only asked Susannah about how she did overall on the test. Susannah is violating the maxim of .

A) quality
B) quantity
C) manner
D) relation

Question 6

In self-disclosure, you reveal information about to .

A) another person; yourself
B) another person; another person
C) yourself; another person
D) yourself; yourself

Question 7

Questions such as, "How are you?" "What major are you?" and "You're ready for the exam?" are all examples of .

A) expressiveness
B) small talk
C) advising
D) introductions

Question 8

Individuals in some cultures practice the , which means that you avoid taking credit for some accomplishment or make less of some ability or talent you have.

A) maxim of agreement
B) maxim of tact
C) maxim of self-denigration
D) manner maxim

Question 9

Which of the following is a suggested guideline for resisting pressure to self-disclose?

A) Allow yourself to be pushed, but only a little.
B) Be aggressive in your refusal.
C) Delay a decision.
D) Tackle the question head-on.

Question 10

Maxims of tact, generosity, approbation, and modesty are all part of the conversational .

A) principle of process
B) principle of cooperation
C) principle of dialogue
D) principle of politeness

Question 11

Which of the following is an example of self-disclosure?

A) "Jeanine does not like Franny for some reason."
B) Kelly tells herself, "I can do this."
C) "Len told Carla that Richard is having an affair."
D) "I really enjoyed that restaurant. Let's eat there more often."

Question 12

Cupping your hand near your ear to indicate that you can't adequately hear the speaker is an example of .

A) a speaker cue
B) turn-requesting
C) a back-channeling cue
D) an interruption

Question 13

In the meeting about improving work flow, Frank's boss goes on and on and never lets anyone else speak. Frank's boss is demonstrating .

A) monologic communication
B) back-channeling
C) dialogic communication
D) the maxim of quantity

Question 14

Self-disclosure always involves which of the following?

A) interpersonal communication
B) embarrassing or private information
C) at least one other individual
D) nonverbal communication

Question 15

The first step in initiating a conversation should involve .

A) stating the business
B) indicating cooperation
C) making a request
D) giving a greeting or opening

Question 16

Which of the following is the best example of phatic communication?

A) "You are incorrect."
B) "What's the problem?"
C) "Hi, how are you today?"
D) "I will follow up on that."

Question 17

An interruption in a conversation is an attempt to .

A) express understanding or sympathy
B) assert power or control
C) correct an error
D) acknowledge the speaker's importance

Question 18

To settle the crowd and get down to business, Carl says, "Okay folks, let's get this meeting started." This is an example of .

A) feedforward
B) a self-reference
C) feedback
D) a closing

Question 19

The first step in introducing yourself to someone is to .

A) ask a question
B) state your full name
C) make eye contact
D) extend your hand

Question 20

Feedforward in conversation can help identify topics and .

A) tone
B) goals
C) feedback
D) satisfaction

Question 21

There is a total of four distinct stages in every conversation.

Question 22

According to research, in the United States, an effective excuse should .

A) express a lack of sincerity
B) avoid acknowledging displeasure
C) minimize the issue
D) acknowledge your partner's feelings

Question 23

The functions as a way of relating to another person positively and immediately.

A) apology
B) compliment
C) advice
D) excuse

Question 24

The term for a message that establishes a connection between two people and opens up the channels for more meaningful interaction is .

Question 25

Slips of the tongue do not count as self-disclosure.

Question 26

The purpose of the feedback stage is to schedule future conversations.

Question 27

cues are used to communicate various types of information back to the speaker without assuming the role of speaker.

Question 28

When delivering advice to another individual, it is suggested that the advice giver must .

A) apologize and excuse
B) be forceful and clear
C) listen and empathize
D) offer absolutes

Question 29

The general conversational principle of includes the maxim of quantity and the maxim of quality.

Question 30

A smile or a kiss may serve as an opening to a conversation.

Question 31

During the phase of a conversation, you reflect on the conversation to signal that the business is completed. It can also help to improve the situation or process you are discussing.

Question 32

Incorporating the maxim of tact helps to maintain others' autonomy or negative face.

Question 33

Culture has a significant influence on rate and type of disclosure.

Question 34

Each person is both a speaker and a listener, a sender and a receiver, in dialogue.

Question 35

The business phase of a conversation is typically the longest.

Question 36

When asking for a favor, you should provide some reason why you need it.

Question 37

The second step in the five-stage model of conversation is , in which the speaker provides some type of preview.

Question 38

An) is an expression of regret or sorrow for having done something that you shouldn't have.

A) excuse
B) disclaimer
C) apology
D) rationalization

Question 39

According to the Harvard Business School Working Knowledge website, apologies are useful to help repair the reputation of the wrongdoer and to .

A) deliver feedback
B) demonstrate empathy
C) eliminate future conflict
D) help repair relationships

Question 40

When receiving a compliment, it is usually better to deny or minimize it than to accept it.

Question 41

What is the purpose of small talk? What types of topics are most appropriate for it? Provide a few examples.

Question 42

is the process of giving another person a suggestion for thinking or behaving, usually to effect a change.

Question 43

When we appear less inhibited in online communication than in face-to-face communication, this is referred to as an) .

Question 44

means communicating information about yourself to another person.

Question 45

Briefly explain the five-stage model of conversation.

Question 46

Distinguish between turn-maintaining and turn-yielding cues. Discuss their importance in conversation.

Question 47

are explanations that are designed to reduce any negative reactions to what you've said or done in order to maintain your positive image.

Question 48

Explain the rewards and dangers of self-disclosure, and list the guidelines for self- disclosing to others.

Question 49

List and define the six maxims of politeness identified by linguist Geoffrey Leech.