Deck 8: Organizing Information Technology Services

Question 1

Decentralized decision making occurs when an organization has a highly structured hierarchy in which decisions are made by a few senior leaders.

Answer 1

False

Question 2

According to the textbook,all of the following are areas that should be assessed when evaluating IT effectiveness except:

A)Governance
B)Budget
C)Service levels
D)Vendors

Answer 2

Vendors

Question 3

Which organization has identified seven key attributes/competencies of CIOs and offers intensive "boot camp" training sessions for professional development of CIOs?

A)AMIA
B)CHIME
C)CMS
D)HIMSS

Answer 3

CHIME

Question 4

The CIO should always report to the CEO of the organization.

Question 5

Of the eight core IT processes that must be managed for an effective IT department,which competency involves development of IT staff skills and retention of IT talent?

A)Human capital management
B)Relationship management
C)Platform management
D)Value management

Question 6

Which of the following is a benefit of a decentralized decision making structure?

A)Innovative use of information systems
B)Efficient administration of resources
C)Effective planning of shared systems
D)Better staffing

Question 7

__________ is a desirable approach in assessing IT services that brings a level of objectivity to the assessment process.

A)Auditing
B)Benchmarking
C)Consulting
D)Reviewing

Question 8

Data center management is a subgroup of which of the four core functions of an IT department?

A)Operations and technical support
B)Applications management
C)IT administration
D)Project proposals

Question 9

Which IT leadership role is a relatively new position and emerged as a result of the growing interest in adopting clinical information systems and leveraging those systems to improve care?

A)Chief technology officer (CTO)
B)Chief information security officer (CISO)
C)Chief information officer (CIO)
D)Chief medical information officer (CMIO)

Question 10

Which of the following is NOT a reason identified in the text that an organization might outsource IT functions?

A)Some organizations do not have enough staff members with the skills,time,or resources to provide sufficient IT service.
B)Some organizations want to free up IT staff members time for sabbaticals or internships with other departments.
C)Some organizations can better control costs through IT contracts with defined project scope and timeline.
D)All of the above are reasons to outsource IT

Question 11

Spending a low percentage of the operating budget on IT means that underinvestment is occurring and the IT budget should be increased.

Question 12

Which of the following was NOT identified in the text as one of the four core functions of an IT department?

A)Operations and technical support
B)Applications management
C)IT administration
D)Project proposals

Question 13

Which of the following is NOT a common metric regarding infrastructure?

A)Reliable
B)Resilient
C)Realistic
D)Response time

Question 14

Most IT services in a health care organization are either fully centralized or decentralized.

Question 15

Which IT staff member works with programmers and vendor staff members to test new systems and system upgrades,recommend solutions,and determine whether program requirements have been met?

A)Project leader
B)Systems analyst
C)Database administrator
D)Network administrator

Question 16

Applications programmers write programs to handle specific user tasks,such as a program to track inventory within an organization.

Question 17

Although a person might report to someone else according to the organizational chart,s/he should report to the project manager during a specific project.

Question 18

Which of the following workgroup members of an analytics group acts as a liaison between the technical and clinical teams and helps the technical team understand and interpret clinical data as s/he seeks to build algorithms that mimic clinical workflow?

A)Data architect
B)Application administrator
C)Knowledgeable manager
D)Outcomes analyst

Question 19

Who is the most senior IT executive that managers the IT department and is seen as the executive who can successfully lead the organization in its efforts to apply IT to advance its strategies.

A)Chief technology officer (CTO)
B)Chief information security officer (CISO)
C)Chief information officer (CIO)
D)Chief medical information officer (CMIO)

Question 20

Which IT staff member plans,designs,coordinates,and coordinates system security measures?

A)Project leader
B)Systems analyst
C)Programmer
D)Database administrator