Deck 7: Assessing and Achieving Value in Health Care Information Systems

Question 1

CapGemini's study of digital maturity found that transformation intensity was more important that digital intensity.

Answer 1

True

Question 2

In the process of increasing accountability for investments,during which step should the project sponsors and business owners be defined and develop and understanding of the accountability they now have for the successful completion of the project?

A)Step one
B)Step two
C)Step three
D)Step four

Answer 2

Step two

Question 3

Which of the following is NOT a strategy to shorten the deliverables cycle?

A)"Big bang" implementation
B)Staged rollouts
C)Pilots
D)All of the above are strategies to shorten the deliverables cycle

Answer 3

"Big bang" implementation

Question 4

An unplanned,sudden deterioration in the organization's fiscal performance that may slow a project is an example of which common proposal problem?

A)Fairy-tale savings
B)Unwarranted optimism
C)Shaky extrapolations
D)Failure to account for post-implementation costs

Question 5

It is appropriate for the organization to hold parties to celebrate their achievements (e.g.,implementation of a new system).

Question 6

Why should IT projects be reviewed in a forum that routinely reviews similar requests?

A)Routine review allows forum members to understand good and bad proposals.
B)Routine review allows forum members to compare and contrast proposals.
C)Routine review allows forum members to take a portfolio view of potential investments.
D)All of the above.

Question 7

Which of the following was NOT discussed by the authors as a step to ensuring the delivery of value?

A)Require proposals
B)Increase accountability
C)Manage outcomes
D)Invest more resources

Question 8

In the process of increasing accountability for investments,who should defend the IT investment?

A)IT staff members
B)Project sponsors
C)Business owners
D)CEO

Question 9

Implementation is the end point of the IT initiative.

Question 10

What did the authors describe as a cornerstone in examining IT value?

A)IT project proposal
B)Formal financial analysis
C)Strategic plan discussions
D)Industry research publications

Question 11

Which common financial measure is calculated by subtracting the initial investment from the future cash flows that result from the investment?

A)Return on interest
B)Internal rate of return
C)Net present value
D)Discount rate

Question 12

Once the implementation is over and the change settles in,value will have been achieved.

Question 13

Of the four classes of investment identified by Ross and Beath,which involves upgrading core IT infrastructure and applications,reducing the costs,or improving the quality of IT services?

A)Transformation
B)Renewal
C)Process improvement
D)Experiments

Question 14

All of the following are examples of factors outside of the organization's control that may dilute the IT investment except:

A)Immature technology
B)Inadequate resources
C)Shortage of qualified staff members
D)Customer reactions

Question 15

Which of the following is NOT characteristic of IT-enabled value?

A)IT value is both tangible and intangible.
B)IT value is not variable across organizations.
C)A single IT investment can have a diverse value proposition.
D)Different IT investments have different objectives,value propositions,and value assessment techniques.

Question 16

Which of the following is an example of intangible value?

A)Increase in revenue
B)Quicker admissions process
C)Improved collaboration
D)Reduction in turnover

Question 17

A projection with great certainty that people will use the system in specific ways is an example of which common proposal problem?

A)Fractions of effort
B)Underestimating the effort
C)Shaky extrapolations
D)Reliance on complex behavior

Question 18

__________ is the extent to which the company has invested in technology-enable initiatives to change how the company operates.

A)Digital maturity
B)Transformation maturity
C)Digital intensity
D)Transformation intensity

Question 19

Of the four types of IT investments in a portfolio identified by Weill and Aral,which includes applications that support core operations process?

A)Infrastructure
B)Transactional
C)Informational
D)Strategic

Question 20

"Making an effort to materially improve the process that the system is designed to support" describes which observation of realizing value?

A)IT value requires innovation in business practices.
B)Economic value comes from incremental innovations rather than "big bang" initiatives.
C)Strategic value comes from the cumulative effect of sustained initiatives to innovate business practices.
D)Sustainable value requires that the leaders understand that change is an aspect of organization life rather than something to be endured every couple of years.