Deck 13: Using Technology to Manage Information

Question 1

Knowledge management is much easier than information management.

Answer 1

False

Question 2

Networking links make it easier for someone outside an organization to gain access to a computer's information.

Answer 2

True

Question 3

The Internet is essentially a worldwide wide area network (WAN).

Answer 3

True

Question 4

Data tracking is a sophisticated data application that looks for hidden patterns in a group of data to help predict future behavior.

Question 5

At the first level of a management support system is an information-reporting system.

Question 6

The primary use for an expert system is to answer "what if" questions.

Question 7

Intranets, VPNS, and extranets are forms of LANs.

Question 8

Like local area networks (LANs), intranets are private corporate networks.

Question 9

Grid computing is another term used for telecommuting.
.

Question 10

Software piracy relates to transferring programs and information from hard disks to floppy disks.

Question 11

Virtual private networks can be used to connect two or more LANS.

Question 12

A local area network (LAN) connects computers at one site and enables their users to exchange data and share hardware and software from a variety of computer manufacturers.

Question 13

Data marts are special subsets of a data warehouse that deals with a single area of data, which are organized for quick analysis

Question 14

An enterprise portal is an internal Web site that provides proprietary corporate information to a defined user group.

Question 15

A computer program that copies itself into other software and can spread to other computer systems is called a software infestation.

Question 16

When a bank collects deposits during the day, then deposits them all after banking hours, it is using a reserve processing system.

Question 17

ASPs, which are also called area server portals, provide computer users with access to e-commerce opportunities.

Question 18

Today's companies are spending increasing amounts of money on IT and reaping the benefits of this investment.

Question 19

An accounts clerk who is able to record a payment of 50 dollars into the company's main computer system as the payment is made is using an online processing system.

Question 20

An alphabetic listing of the names and GPAs of everyone in your class is an example of data.

Question 21

_____ offer companies a more cost-effective way to link computers than linking terminals to a mainframe computer.

A)Intranets
B)Extranets
C)Virtual private networks
D)Local area networks
E)Linking networks

Question 22

The shift to virtual workers has been a disappointing trend that is gradually vanishing.

Question 23

A network that connects computers at one site is called a(n):

A)local area network
B)Web-based network
C)long-distance communications system
D)wide area network
E)in-house communications computer system

Question 24

Customer records containing names, addresses, phone numbers, and purchase histories would be most likely stored in:

A)customer relational networks
B)database management systems
C)spreadsheets
D)information processing networks
E)transactional networks

Question 25

Cerner Corporation has created a(n) _____ containing the medical records of more than 400,000 people who received treatment at more than 200 different emergency rooms.It can be used to help emergency room physicians make decisions about what kind of treatment to give their patients.

A)customer relational network
B)database
C)spreadsheet
D)information processing network
E)transactional network

Question 26

_____ are examples of wide area networks (WANs).

A)Functional and process networks
B)Hierarchical and matrix networks
C)Functional and hierarchical networks
D)Extranets and intranets
E)Personal and nonpersonal networks

Question 27

One of the trends in information technology is digital forensics.

Question 28

A LAN is a:

A)word processing software system
B)type of modem
C)network of computer systems that share the use of software and hardware
D)graphic design system
E)processing control unit

Question 29

It is paramount for a dentist to provide the best patient care possible.The dental assistant, even though he or she may perform unskilled work such as fitting a patient with a bib, must also know the proper use of surgical and sterilization techniques to ensure patient safety.Formally educated dental assistants have the knowledge to understand the difference between sterilization and disinfection, and the relative importance of both.Since such are nearly always performed by dental assistants, a dental assistant can be correctly identified as a:

A)knowledge workers
B)knowledge shareholders
C)information technicians
D)information monitors
E)transactional processors

Question 30

Which of the following statements about computer networks is true?

A)A computer network is a group of two or more computers linked together by communications channels to share data and information.
B)A LAN is a logistical analog network.
C)Computer networks can only be used to connect computers at one site.
D)Enterprise software cannot be run on computer networks
E)Today's networks only have the capability to link 20 or fewer computers together.

Question 31

The governor of New York that he has directed the state's Division of Criminal Justice Services to gather DNA from the broadest range of convicted criminals permitted under current law.This will result in the collection of as many as 40,000 DNA profiles.The additional DNA profiles may be obtained as a condition of release on parole or probation, as a condition of participation in the Department of Correctional Services' temporary release programs, and as a condition of a plea bargain.This _____ will be used for solving crimes.

A)criminal relational network
B)database
C)spreadsheet
D)information processing network
E)transactional network

Question 32

A(n) _____ is the collective term that describes the methods and the equipment used to provide information about all aspects of a firm's operation.

A)information processing system
B)information network
C)management information system
D)transaction processing system
E)customer relational network

Question 33

At Samaritan Medical Center (SMC) in Watertown, N.Y., care providers needed to continuously monitor patients' vital signs as staff moved them from the emergency department to radiology and other hospital areas.The hospital administrators decided to use a(n) _____, a cost-effective way to connect the monitoring devices and to prioritize the critical data that the devices were gathering.A nurse sitting at a terminal knows immediately if there is a problem.

A)administrative portal
B)extranet
C)public network
D)local area network
E)linking network

Question 34

A group of two or more computer systems linked together by communications channels to share data and information is called a computer:

A)database
B)network
C)mainframe
D)combination
E)conglomerate

Question 35

The governor of New York that he has directed the state's Division of Criminal Justice Services to gather DNA from the broadest range of convicted criminals permitted under current law.This will result in the collection of as many as 40,000 DNA profiles.The additional DNA profiles may be obtained as a condition of release on parole or probation, as a condition of participation in the Department of Correctional Services' temporary release programs, and as a condition of a plea bargain.A computer _____ would allow investigating officers from other states to access the New York profiles and to provide information about their state's criminals to New York's law officers.

A)database
B)network
C)mainframe
D)combination
E)conglomerate

Question 36

_____ refers to all of the equipment and techniques needed to manage and process information.

A)A data processing system
B)A transaction system
C)Information technology
D)A relational network
E)An intranet

Question 37

Which of the following statements about computer networks is true?

A)Computer networks include clients and servers.
B)Within a computer network, the server is the application that runs on a personal computer or workstation.
C)Within a computer network, the client manages the network's resources.
D)Networks have eliminated the need for data sharing.
E)All of the above statements about computer networks are true.

Question 38

_____ contribute to and benefit from information that use in performing, acquiring, searching, analyzing, organizing, storing, programming, producing, distributing, marketing, or selling functions.

A)Knowledge workers
B)Knowledge shareholders
C)Information technicians
D)Information monitors
E)Transactional processors

Question 39

The governor of New York that he has directed the state's Division of Criminal Justice Services to gather DNA from the broadest range of convicted criminals permitted under current law.This will result in the collection of as many as 40,000 DNA profiles.The additional DNA profiles may be obtained as a condition of release on parole or probation, as a condition of participation in the Department of Correctional Services' temporary release programs, and as a condition of a plea bargain.A(n) _____ will be used to store, maintain, and acquire data from these records.

A)relational network
B)database management system
C)spreadsheet
D)information processing network
E)transactional network

Question 40

A network that connects computers at different sites via telecommunications media is called a(n):

A)local area network
B)Web-based network
C)long-distance communications system
D)wide area network
E)in-house communications computer system

Question 41

General Electric saves $1.6 billion per year by using its private corporate network that links its 340,000 employees.Another name for this network that operates behind a firewall is a(n):

A)intranet
B)functional network
C)specialized network
D)extranet
E)information system

Question 42

When compared to a wired LAN, the wireless LAN is:

A)unable to transmit data at one single site
B)faster and more reliable
C)is unable to communicate with wired communication systems D significantly more expensive
E)typically inconvenient to use

Question 43

Which type of information systems is used by both operational managers and middle managers?

A)information reporting system
B)transaction processing system
C)management analytic system
D)decision support system
E)expert system

Question 44

Virtual private networks (VPNs):

A)require a significant investment in Internet infrastructure in order to operate efficiently
B)connect two or more private networks using a public network
C)can dramatically increase a company's communications cost
D)are least useful to people who regularly work outside of the office
E)are accurately described by none of the above

Question 45

A(n) _____ is an internal Web site that provides proprietary corporate information to a defined user group.

A)work station
B)internal network
C)virtual network
D)enterprise portal
E)knowledge manager

Question 46

In a transaction processing system the database can be updated in two ways.They are _____ processing.

A)batch and on-line
B)open and closed
C)batch and database
D)open and auxiliary
E)on-line and periodic

Question 47

Companies are adopting enterprise portals because the portals:

A)perform tasks and processes more quickly than other methods
B)provide cost savings through the elimination of "information intermediaries"
C)improve communications with customers, suppliers, dealers, and distributors
D)can be used to integrate disparate systems and multiple sets of information
E)do all of the above

Question 48

One of the important decisions managers have to make is whether to buy and commit to upgrading its computer equipment every couple of years.One way of avoiding having to buy costly upgrades, which can quickly become obsolete, is to use:

A)a software infrastructure
B)Web sharing
C)an Internet warehouse
D)application service providers
E)software piracy

Question 49

A(n) _____ is a service company that buys and maintains software on its servers and distributes it through high-speed networks to subscribers for a set period of time and a predetermined price.

A)batch processor
B)application service provider
C)extranet
D)intranet
E)service warehouse

Question 50

To keep pace with changing technology, officers of the Honolulu Police Department (HPD) needed a better means to perform such tasks as running a license plate number while simultaneously sending back field reports to precinct headquarters.Through the use of a _____, officers were able to use the Internet to connect with the information stored in state databases and to connect with their superiors.

A)interconnects
B)extranets
C)virtual private networks
D)wireless local networks
E)connects

Question 51

NMCI is the name used for a large-scale effort to link Navy and Marine Corps computer systems on bases, boats, and in offices around the world.When completed, this internal WAN will use Internet technology to link soldiers in the field with support personnel on bases, etc.NMCI is an example of a(n):

A)intranet
B)functional network
C)specialized network
D)extranet
E)information system

Question 52

The three major categories of applications supplied by application service providers are:

A)office automation systems, expert systems, and decision support systems
B)transaction processing systems, enterprise applications, and predictive applications
C)enterprise applications, predictive applications, and decision support systems
D)predictive applications, expert systems, and security applications
E)enterprise applications, collaborative applications, and applications for personal use

Question 53

Any Houston, Texas, resident, armed with a free Houston Public Library PowerCard, can tap into a suite of office applications to write a resume, maintain a personal calendar, or keep records for a business.The city signed a contract with Internet Access Technologies (IAT) in June 2002 to provide these services.IAT is more than likely an example of a(n):

A)batch processor
B)application service provider
C)extranet
D)intranet
E)service warehouse

Question 54

Which type of information system is used only by operational managers?

A)management analytic system
B)transaction processing system
C)word processing system
D)executive information system
E)office automation system

Question 55

_____ are internal corporate wide area networks that use Internet technology to link employees in many different locations and with many different types of computers.

A)Intranets
B)Functional networks
C)Specialized networks
D)Extranets
E)Information systems

Question 56

Intranets are essentially mini-Internets that operate behind a(n) _____ that prevents unauthorized access.

A)network barrier
B)communications buffer
C)insulated connector
D)modem synthesizer
E)firewall

Question 57

Enterprise portals can take one of three forms.They are:

A)business-to-business, consumer-to-consumer, and consumer-to-business
B)B2B, B2E, and B2C
C)C2C, B2B, and C2B
D)virtual, wired, and wireless
E)intranet, extranet, and WWAN

Question 58

Through the use of a(n) _____ physicians with patients at many hospitals can access and interact with multiple, disparate hospital information systems through a single, secure, Web-based application.Data that is accessible may include demographics, lab results, radiological images or other diagnostic data.In addition, physicians can use the technology to view patients' aggregated clinical data, electronically sign orders, and order medications and lab tests in both ambulatory and inpatient settings.

A)work station
B)internal network
C)virtual network
D)enterprise portal
E)knowledge manager

Question 59

Many companies use _____ to connect two or more private networks over a public network, such as the Internet.

A)multinets
B)extranets
C)virtual private networks
D)wireless local networks
E)connects

Question 60

Maysteel, which makes components for electric utilities, has created a(n) _____ that allows its six plant managers in Wisconsin and Ireland to access customized information about the costs and sales at the other plants.The only people who can access this information are its managers.

A)work station
B)internal network
C)virtual network
D)enterprise portal
E)knowledge manager

Question 61

At the first level of a management support system is a(n) _____ system, which uses summary data collected by the transaction processing system to provide managers with decision-making information.

A)executive information
B)operating
C)information reporting
D)expert
E)office automation

Question 62

The United States Army retains a history of all equipment acquisition from approval of requirements through funding, authorizing, fielding, and maintenance to equipment retirement.This data would be kept in a(n):

A)data mart
B)information network
C)data mine
D)information cluster
E)data nugget

Question 63

Data warehouses may contain many _____, subsets of a data warehouse that each deal with a single area of data.

A)data marts
B)information networks
C)data mines
D)information clusters
E)data nuggets

Question 64

In 2004, a large department store chain in Germany was forced to withdraw customer loyalty cards when the press discovered that the company had secreted radio-frequency identification (RFID) tags in the plastic.Even when enclosed in a wallet or purse, these cards can transmit information over distances of about a meter, and the stores planned to use them to track which departments the customer visited.All of the customer information gathered was stored in a(n):

A)data mine
B)information center
C)data station
D)data warehouse
E)information network

Question 65

Cerner Corporation has created a(n) ______ that helps emergency room physicians make decisions about what kind of treatment to give their patients.The system contains the medical records of more than 400,000 people who received treatment at more than 200 different emergency rooms.By comparing inputted information about a patient with information stored in the system, doctors can get a diagnosis and suggestions as to possible treatments.

A)transaction processing system
B)decision support system
C)information reporting system
D)expert system
E)office automation system

Question 66

If a manager needs a reporting system that provides the ability to ask "what if" questions, he or she would probably install a(n) _____ system.

A)decision support
B)transaction processing
C)operating
D)expert
E)information reporting

Question 67

A(n) _____ is an information system that uses information technology tools to improve communications throughout an organization.

A)office automation system
B)information reporting system
C)expert system
D)data channel
E)transaction communications system

Question 68

Collecting data over a period of time and then processing that data all at the same time is called _____ processing.

A)off-line
B)on-line
C)auxiliary
D)batch
E)group

Question 69

An expert system:

A)uses artificial intelligence
B)provides managers with advice similar to what they would get from a human consultant
C)is expensive and difficult to create
D)is a type of management support system
E)is accurately described by all of the above

Question 70

Processing data as they become available is called _____ processing.

A)off-line
B)online
C)auxiliary
D)batch
E)coordinated

Question 71

How does an executive information system (EIS) differ from a decision support system (DSS)?

A)An EIS answers "what-if" questions; a DSS does not.
B)All EIS are provided by application service providers, and DSS are typically purchased.
C)EIS is customized for an individual executive, and DSS is not.
D)An DSS answers "what-if" questions; an EIS does not.
E)An EIS is a communication system while a DSS is a transaction system.

Question 72

Victoria Secret maintains a large data warehouse in which it keeps track of inventory, buying patterns, and regional differences.An examination of information from a data warehouse subset that contained data from its Miami, Florida, stores showed that for every one black bra purchased ten ivory bras were purchased.This subset is referred to as a(n):

A)data mart
B)information network
C)data mine
D)information cluster
E)data nugget

Question 73

A(n) _____ is an organization's management support system that combines many databases to improve management decision making.

A)data mine
B)information center
C)data station
D)data warehouse
E)information network

Question 74

Ground water is a vital water resource in the Choushui River area of Taiwan.A significantly increased demand for water, resulting from rapid economic development, has led to large scale ground water extraction.Overdraft of ground water has considerably lowered the ground water level, and caused seawater intrusion, land subsidence, and other environmental damage.Sound ground water management thus is essential.Chinese government officials have set up a(n) _____ system that allows it to make water management decisions using interactive computer models based on real-world processes.

A)decision support
B)transaction processing
C)operating
D)batch
E)information reporting

Question 75

A(n) _____ system is a management support system that uses artificial intelligent to enable computers to reason and learn to solve problems in much the same way as humans do.

A)executive information
B)operating
C)information reporting
D)expert
E)decision support

Question 76

A retail manager who wants to know how his store's sales would be affected if he reduces the number of different national brands the store carries would use what type of information system?

A)transaction processing system
B)decision support system
C)information reporting system
D)expert system
E)office automation system

Question 77

Australia's Health Insurance Commission processes 300 million health claims and makes annual payments of $8 billion of payments to clients.The company would store all of its more than three gigabytes of information in a(n) _____ to support management decision making.

A)data mine
B)information center
C)data station
D)data warehouse
E)information network

Question 78

A(n) _____ is a management support system that is customized for an individual executive.It provides specific information for strategic decision making.

A)decision support system
B)expert system
C)information automated system
D)executive information system
E)management database system

Question 79

A system that collects and stores the company's key data and produces the information needed by managers for analysis, control, and decision making is called a(n):

A)office automation system
B)management support system
C)batch operations
D)process control unit
E)decision processing unit

Question 80

Academic advisement is unevenly provided in many high schools and colleges.There is a plan to provide advice to high school students and to college freshmen that are seeking a potential major.The on-demand consultation gathers information about a student's grades, interests, test scores, interests and aptitudes.It assesses student qualifications for a variety of majors.The _____ will then recommend six majors for them to consider and provides further information sources about the major.

A)collateral information
B)operating
C)information reporting
D)expert
E)decision support