Deck 9: Leadership Communication

Question 1

A discussion's focus is to reveal feelings and builds common ground, with the emphasis on inquiry rather than advocacy.

Answer 1

False

Question 2

Written communication is the highest in channel richness because it permits immediate feedback.

Answer 2

False

Question 3

In the communication process, the sender (such as a leader) initiates a communication by a thought or idea.

A)encoding
B)decoding
C)filtering
D)channeling

Answer 3

A

Question 4

Leaders communicate to inspire and motivate people to strive toward a vision.

Question 5

Ina crisis situation, a leader should refrain from absotbing people's fears and mcet1aintie;.

Question 6

In order to effectively use electronic communication, one should think twice before hitting "Send."

Question 7

Leaders should select a communication channel to fit their message.

Question 8

In the communication process, the is the tangible formulation of the thought or idea sent to the receiver.

A)feedback
B)channel
C)nmse
D)message

Question 9

In many oftoday's organizations, command-and-control management has proved to be very effective.

Question 10

The traditional role of a manager is that of a(n):

A)encoder.
B)sensegiver.
C)communication champion.
D)information processor.

Question 11

Leaders are responsible for communicating facts, statistics, and decisions.

Question 12

Nonverbal communication may be referred to as messages transmitted tluough electronic channels.

Question 13

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

Question 14

Whichof1hefollowingis true of a leader as acommllllicationcharnpion?

A)He or she uses rich channels of communication.
B)He or she communicates facts and pieces of information.
C)He or she is present at the center of information networks.
D)He or she directs and controls an organization.

Question 15

The key elements of the communication process include encoding, transmitting the message through a channel, and decoding.

Question 16

Without , leaders can miss important signals that something is going wrong.

A)filters
B)fear tatics
C)feedback
D)noise

Question 17

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

Question 18

"Management by wandering around" means that employees speak to leaders only tluough electronic channels of commllllication.

Question 19

Open communication runs according to the traditional flow of selective information downward from supetvisors to1he subordinates.

Question 20

When leaders communicate with candor, they encourage others to do the same.

Question 21

Which of the following is an advantage of a channel lower in richness?

A)Two-way communication
B)FTovidingarecotd
C)Faster feedback
D)Spontaneity

Question 22

is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

A)Channel
B)Signal
C)Noise
D)Feedback

Question 23

The result of a dialogue is marked by:

A)opposition by individuals who advocate their positions and convince others.
B)group unity, sharedmeaning, and transfonnedrnindsets.
C)talking more than listening.
D)"beating down" opponents.

Question 24

Elec1mnicmelhods of cornrnunicatiorr

A)can increase the potential for communication errors.
B)support the emotional well-being of employees.
C)have slowed down the communication process.
D)have increased instances of'hurnanmornents."

Question 25

An open communication climate in an organization is essential because:

A)a leader's communication of a vision must be shared and practiced by them.
B)it enables the flow of selective information downward from supervisors to subordinates.
C)it is a reflection of the employees.
D)a vision is accepted and understood immediately after it is communicated.

Question 26

questioning helps leaders tap into the expertise and ideas of followers.

A)Follower-centered
B)Leader-centered
C)Customer-centered
D)Employee-centered

Question 27

Face-to-face discussion:

A)is the richest medium of communication.
B)conveys only cues written on paper.
C)is an impersonal method of communication.
D)is slow to provide feedback.

Question 28

Nonroutine messages:

A)convey data or statistics.
B)are simple and straightforward.
C)can be efficiently communicated tluough a channel lower in richness.
D)are often characterized by time pressure and surprise.

Question 29

Leaders communicate to:

A)to improve their presentation skills.
B)inspire others to strive toward a vision.
C)direct and control an organization.
D)understand each individual's personal goal.

Question 30

Routine messages typically concern issues:

A)of change, conflict, or complexity.
B)1hat are characterized by time pressure and surprise.
C)that people already understand and agree on.
D)that have great potential for misunderstanding.

Question 31

The richness of an information channel is influenced by the:

A)ability to handle multiple cues simultaneously.
B)ability to handle one-way feedback.
C)quality of information transmitted during an episode.
D)ability to establish an impersonal focus for communication.

Question 32

Messages transmitted through actions, behavior, facial expressions, and tone of voice are referred to as:

A)nonverbal communication.
B)leader-centered communication.
C)follower-centered communication.
D)redundant communication.

Question 33

An example of nonverbal communication is:

A)presenting an annual report
B)management by wandering around.
C)writing a letter.
D)broadcasting a job description.

Question 34

Which of the following must be observed while sending an e-mail?

A)Use the subject line to grab the reader's attention.
B)Write elaborate and detailed e-mail messages.
C)Write multiple e-mails to clear up confusion.
D)Keep e-mail messages general as most people avoid reading e-mails on hand-held devices.

Question 35

A leader, as a(n) ,uses communication to unite people around a common sense of purpose and identity.

A)open communicator
B)encoder
C)communication champion
D)change catalyst

Question 36

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic.These issues are referred to as .

A)grapevme
B)rumors
C)hot topics
D)noise

Question 37

Email should be used for:

A)communicating with colleagues sitting across the hall.
B)starting a feud.
C)writing potentially sensitive material.
D)preparing a group of people for a meeting.

Question 38

Which of the following is true of a leader who is a good listener?

A)He or she listens for facts rather than central themes.
B)He or she pays complete attention to the message.
C)He or she concentrates on what to say next rather than on what is being said.
D)He or she is quick to point out delivery errors.

Question 39

Which of the following is a guideline for using e-mail effectively?

A)Don't act like a newspaper reporter.
B)Say negative things about a colleague using e-mail.
C)Keep e-mail messages short and to the point.
D)Use e-mail to start or perpetuate a feud.

Question 40

To practice the art of persuasion, leaders should:

A)dictate1heirtenns to followers.
B)build goals on common ground.
C)beinflexiblewi1hrespectto goals and plans.
D)relyonfucts and figures alone.

Question 41

is a process by which information and understanding are transferred between a sender and a receiver.

Question 42

A(n) is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Question 43

The skill of grasping and interpreting a message's genuine meaning is called .

Question 44

To communicate in a crisis, leaders should:

A)avoid visibility among followers.
B)convey a vision for the future.
C)encourage rumors if they help the situation.
D)instill a sense of uncertainty so that all possible avenues are explored.

Question 45

Briefly describe the leader as a communication champion.

Question 46

Why is listening important for leaders?

Question 47

In , people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Question 48

is a nonverbal method of communication used by leaders to convey the value of feedback.

Question 49

Leaders can persuade others by:

A)establishing credibility.
B)building goals based on personal ambitions.
C)relying on facts and figures alone.
D)keeping noise out of the communication process.

Question 50

The most important part of a leader's job in a crisis situation is to:

A)use social media.
B)to use management by wandering around.
C)to absorb people's fears and uncertainties.
D)to be "an information processor."

Question 51

Briefly describe a strategic conversation.

Question 52

Provide a contrast between dialogue and discussion.

Question 53

Which of the following is a form of social media?

A)Newspapers
B)Telegrams
C)Magazines
D)Blogs

Question 54

refers to leaders sharing all types of information throughout the company and across all levels.

Question 55

refers to the process of influencing how others construct meaning and comprehend the organization and their place in it.

Question 56

In the communication process, a(n) is the medium by which a message is carried from sender to receiver.

Question 57

Describe channel richness.

Question 58

is the amount of information that can be transmitted during a communication episode.