Deck 7: Management, Leadership, and the Internal Organization

Question 1

A firm's management usually has three levels except

A) top.
B) middle.
C) supervisory.
D) technical.

Answer 1

D

Question 2

One of the services provided by Northwest Lawn Service is quarterly weed and feed treatments. Because of the possible danger of chemical spills, Northwest should develop a(n)

A) contingency plan.
B) marketing plan.
C) emergency plan.
D) public relations plan.

Answer 2

A

Question 3

The perception of marketplace needs, and the ways a firm can satisfy them, is the basis for an organization's

A) corporate culture.
B) leadership role.
C) vision.
D) social audit.

Answer 3

C

Question 4

Developing a company's __________ can be one of the most complex and difficult aspects of strategic planning.

A) mission statement
B) vision
C) product
D) goals

Question 5

Under the provisions of the Sarbanes-Oxley Act, for example, CEOs and CFOs must monitor the performance of the firm's accounting staff more closely. Which management function applies here?

A) planning
B) organizing
C) directing
D) controlling

Question 6

How does planning assist the firm?

A) Effective planning helps businesses avoid mistakes and seize opportunities.
B) Planning blends human and material resources through a formal structure.
C) Planning guides employees to accomplish objectives.
D) Planning evaluates a firm's performance to determine whether it has met its objectives.

Question 7

Which type of planning has the most long-range view?

A) strategic
B) tactical
C) operational
D) contingency

Question 8

_______ are internal to a firm; _______ are external factors.

A) Strengths; weaknesses
B) Threats; strengths
C) Opportunities; threats
D) Weaknesses; opportunities

Question 9

Competitive differentiation:

A) allows a firm to eliminate competition.
B) encourages price-fixing.
C) is the unique combination of abilities and approaches that sets a company apart.
D) creates higher costs.

Question 10

Why is vision important for an organization?

A) Vision allows organizations to predict the future.
B) Organizations with a clear vision of their future do less planning.
C) An organization's vision cannot be copied.
D) Vision helps an organization direct its efforts and differentiate itself from its competitors.

Question 11

This planning activity below involves two components: business continuation and public communication.

A) strategic
B) tactical
C) operational
D) contingency

Question 12

Which managerial function involves blending human and material resources through a formal structure of tasks and authority?

A) planning
B) organizing
C) directing
D) controlling

Question 13

__________set guideposts by which managers define the organization's desired performance in such areas as sales, customer service, growth, and employee satisfaction.

A) Annual plans
B) Objectives
C) Monthly goals
D) Performance reviews

Question 14

A frequently used tool that helps assess the firm's current position in the marketplace is called:

A) a SWOT analysis.
B) a strategy.
C) a vision statement.
D) a mission statement.

Question 15

The ethical tone that a top management team establishes can reap monetary rewards only.

Question 16

The process of looking forward to future events and conditions, and deciding on the courses of action for achieving organizational goals, is which one of the four basic functions of management?

A) planning
B) organizing
C) directing
D) controlling

Question 17

Taking an ethical stand can sometimes impact profits negatively.

Question 18

Strategic planning determines the primary objectives of a business organization and requires the action of allocating _________.

A) people
B) resources
C) money
D) projects

Question 19

What is management?

A) Management is supervising employees.
B) Management involves making decisions and controlling costs.
C) Management is the process of achieving organizational objectives through people and other resources.
D) Management is the process of reporting organizational successes and failures to investors and others.

Question 20

Which of the following is not one of the four basic functions of management?

A) planning
B) organizing
C) leading
D) controlling

Question 21

The oldest and simplest form of organization is:

A) a line organization.
B) the matrix organization.
C) a committee structure.
D) the line-and-staff organization.

Question 22

A ________ organization places authority and responsibility in the hands of a group of individuals rather than a single manager.

A) line
B) line-and-staff
C) committee
D) matrix

Question 23

______ is directing or inspiring people to attain certain goals.

A) Leadership
B) Mentoring
C) Monitoring
D) Managing

Question 24

Corporate culture is typically shaped by the leaders who founded and developed the company and by those who have succeeded them.

Question 25

The first stage in the decision-making process is

A) evaluate alternatives.
B) recognize a problem or opportunity.
C) select and implement an alternative.
D) develop alternative courses of action.

Question 26

Managers use symbols, rituals, ceremonies, and stories to reinforce

A) corporate culture.
B) affirmative action.
C) vision statement.
D) strategic plan.

Question 27

Markor Inc. has recently experienced substantial growth in international markets. In order to better serve its new customers, Markor should consider organizing based on

A) function.
B) geography.
C) product.
D) process.

Question 28

Which of the following would be a non-programmed decision?

A) building a new factory
B) assigning a starting salary for a new employee
C) reordering raw materials for the production process
D) creating the weekly staffing schedule

Question 29

In a matrix structure, each employee reports to two managers: one line manager and one _______ manager.

A) staff
B) administrative
C) group
D) project

Question 30

____________ is centered on the boss.

A) Democratic leadership
B) Any type of leadership
C) Dominant leadership
D) Autocratic leadership

Question 31

Autocratic leaders make decisions after consulting with their employees.

Question 32

Which statement about corporate cultures is not true?

A) A corporate culture is typically shaped by the leaders in the company.
B) Corporate culture is reinforced through rituals and ceremonies.
C) Corporate cultures seldom change significantly once they are established.
D) In an organization with a strong culture, everyone knows and supports the same principles, beliefs, and values.

Question 33

Which type of leadership is best?

A) democratic
B) free-rein
C) autocratic
D) It depends on the situation.

Question 34

Effective delegation requires that employees receive:

A) authority.
B) responsibility.
C) accountability.
D) both authority and responsibility.

Question 35

Complex and unique problems, or opportunities with important consequences, for the organization usually require _____________ decisions.

A) programmed
B) policies
C) non-programmed
D) value

Question 36

Program decisions are made as situations arise.

Question 37

Corporate culture is an organization's system of principles, beliefs and _______.

A) social networks
B) people
C) values
D) policies