Deck 18: The Digestive System

Question 1

If you make collection calls before or after the legal hours in your state, you can be liable for:

A) stalking
B) harassment
C) assault
D) filing false charges

Answer 1

harassment

Question 2

An outsourced billing service does not _____ statements.

A) print
B) mail
C) create
D) sort

Answer 2

create

Question 3

If the billing system software is self-contained for the practice, it should be backed up:

A) after each entry is made
B) once a day
C) once a week
D) once a month

Answer 3

once a day

Question 4

When posting a payment to a patient's account, you must enter all but which of the following into the system?

A) date of the payment
B) previous balance
C) payment amount
D) form of payment

Question 5

Collection agencies may charge up to ____ percent of the bill owed for its services.

A) 80
B) 50
C) 30
D) 15

Question 6

If a statute of limitations is 3 years, and the last date on the patient account was September 2012, it could be collected through:

A) September 2012
B) October 2012
C) September 2015
D) October 2015

Question 7

An adjustment code would be used for which of the following?

A) canceled account balance
B) co-pay due at the time of service
C) payment made with a money order
D) payment made with a credit card

Question 8

The Truth in Lending Act (TILA) requires the disclosure of finance charges if allowing a patient to pay in more than _____ installments.

A) 2
B) 4
C) 6
D) 8

Question 9

A signed disclosure of finance charges form must be kept on file for:

A) 6 months
B) 1 year
C) 18 months
D) 2 years

Question 10

Where do aging dates usually appear on a patient statement?

A) alongside the amount due
B) alongside the description of services
C) at the top or bottom
D) in the letterhead

Question 11

The account statement does not typically include which type of information?

A) diagnosis information
B) deductibles
C) aging information
D) account number

Question 12

The patient's gratitude for the services received is highest:

A) during the month following the service
B) during the week following the service
C) at the time of service
D) prior to arrival at the medical office

Question 13

It is recommended that a practice which uses monthly billing set aside ____ for processing and mailing statements.

A) an hour a day
B) a few hours a month
C) 1 to 2 days a month
D) 4 to 5 days a month

Question 14

How often should you run the report that reflects accounts with delinquent balances?

A) weekly
B) biweekly
C) monthly
D) bimonthly

Question 15

The best collection opportunity after face-to-face contact is by:

A) telephone
B) email
C) mailing a statement
D) mailing a collection letter

Question 16

Match each term with its definition.
All computerized billing systems should be set up to record these as a safeguard against fraud

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 17

The easiest and fastest method of searching for an account in practice management software (PMS) is a(n) ____ search.

A) chronologic
B) omega
C) numeric
D) alpha

Question 18

When processing a credit balance, if a refund is due to a patient, you must:

A) apply the funds as a credit toward future services
B) verify that you have the patient's current address
C) deduct a small processing fee (usually no more than 5%)
D) send the check to the patient's insurance company

Question 19

It is recommended that you use which of the following words when composing collection letters?

A) neglected
B) ignored
C) failed
D) overlooked

Question 20

The Fair Debt Collection Practice Act (FDCPA) does not cover which type of debts?

A) business
B) personal
C) family
D) household

Question 21

Match each term with its definition.
Petition to a court by an individual who is stating that he or she cannot pay any debt incurred

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 22

Match each term with its definition.
Check made out to a patient by another unknown party

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 23

Match each term with its definition.
Requires a medical practice to provide disclosure of finance charges when it offers an installment payment plan of a certain duration to a patient

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 24

Match each term with its definition.
Explains to a patient how much money he or she owes to a medical facility

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 25

Match each term with its definition.
Prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from a patient or customer

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 26

Match each term with its definition.
Contracting out a specific business function to another company, rather than having your own company manage that specific work

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 27

Match each term with its definition.
Should not be accepted if it has more than one endorsement

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 28

Match each term with its definition.
The nation's consumer protection agency

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 29

Match each term with its definition.
Generally come into play when a bill is delinquent for more than 6 months.

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 30

Match each term with its definition.
Statements or itemized bills are most often generated using this

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 31

Match each term with its definition.
These are vital for the financial success of a medical facility

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 32

Match each term with its definition.
Process of analyzing accounts receivable for accounts past due

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 33

Match each term with its definition.
These must be accurate in every detail for proper patient billing

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 34

Match each term with its definition.
Person who has disappeared or moved to avoid payment of bills

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 35

Match each term with its definition.
Computer terminology for a patient ledger

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 36

Match each term with its definition.
When used in conjunction with computerized billing, information can be pulled from this and populated into the financial components of the patient account

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 37

Match each term with its definition.
Type of billing that is typically more efficient in smaller medical practices

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 38

Match each term with its definition.
Type of billing commonly used in large medical practices

A)patient account statements
B)outsourcing
C)monthly billing
D)cycle billing
E)practice management software (PMS) system
F)electronic medical record (EMR) system
G)account history
H)deleted transactions
I)patient payments
J)aging of accounts

Question 39

Match each term with its definition.
In written contracts, this starts from the date due

A)third-party check
B)postal money order
C)Federal Trade Commission (FTC)
D)Fair Debt Collection Practices Act (FDCPA)
E)Truth in Lending Act (TILA)
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy