Deck 12: The Integumentary System

Question 1

If a sales representative drops off a box of complementary items, you should:

A) distribute them to staff members, but not to patients
B) distribute them to patients, but not to staff members
C) distribute them to staff members and patients
D) consult with the physician about what to do with them

Answer 1

consult with the physician about what to do with them

Question 2

The main disadvantage of single-booking is that:

A) if a problem arises with one patient, it may delay evaluation of another patient
B) the provider lacks adequate time to focus on an individual patient
C) patients are often made to wait for very long periods of time
D) if patients' problems are easily addressed, there may be gaps in the schedule

Answer 2

if patients' problems are easily addressed, there may be gaps in the schedule

Question 3

Which of the following is not a recommended practice for maintaining a smooth schedule?

A) Verbally explain the cancellation policy when scheduling the appointment.
B) Bill the patient's insurance company for any missed appointments.
C) Give patients a reminder call a day or two before an appointment.
D) Include a brief explanation of the cancellation policy on the appointment card.

Answer 3

Bill the patient's insurance company for any missed appointments.

Question 4

A disadvantage of clustering is that:

A) visit paperwork cannot be prepared until the time of the appointment
B) if one visit gets off track, it may throw the entire appointment flow off track
C) all personnel must be engaged in activities related to the current appointment
D) very few patients can be seen in a single day

Question 5

Weekly schedules for the providers should be accessible to:

A) clinical medical assistants and providers
B) administrative and clinical medical assistants
C) administrative medical assistants and providers
D) everyone in the office

Question 6

During a telephone screening, you should not:

A) paraphrase the caller's description of his or her symptoms
B) determine the caller's identity
C) ask whether the caller is a new or existing patient of the practice
D) ask the same questions every time of each patient reporting similar symptoms

Question 7

Patients should never be expected to undergo invasive procedures or surgeries without:

A) providing informed consent
B) making payment prior to treatment
C) being given a guarantee of results
D) reviewing and signing a copy of the Patient's Bill of Rights

Question 8

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

A) walk-in/open hours scheduling
B) double-booking
C) streaming
D) modified wave scheduling

Question 9

If a new patient appears reluctant to complete the intake forms, you should:

A) quietly offer to assist in completing them in a separate closed room
B) quietly offer to assist in completing them in the reception area
C) explain that the physician cannot see patients unless they fill out the forms
D) try to fill out the forms on your own, based on what you know about the patient

Question 10

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

A) clustering
B) walk-in/open hours
C) streaming
D) wave

Question 11

When patients arrive at the office, the administrative medical assistant should:

A) avoid eye contact while listening to their remarks
B) explain all instructions thoroughly
C) ask any necessary personal questions while they are in the reception area
D) greet them as soon as it is convenient for the medical assistant to do so

Question 12

If you have a patient who is habitually late, it is recommended that you:

A) ask the office manager to discuss the scheduling policy with the patient
B) refuse to schedule any future appointments for the patient
C) simply do your best to accommodate all patients as they arrive
D) require the patient to reschedule, regardless of the circumstances

Question 13

Which of the following statements is true?

A) Patients cannot refuse treatments recommended by the physician.
B) Office policies that pertain to patients should be outlined at the initial visit.
C) The Patient's Bill of Rights thoroughly explains the state's medical laws.
D) You should be apologetic when explaining office policies to patients.

Question 14

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should:

A) say nothing to the patient
B) tell the patient about the delay only if he or she asks
C) lie to the patient about how long the wait is likely to be
D) notify the patient tactfully and offer the option to reschedule

Question 15

When using a computerized scheduling system, a(n) _____ refers to having specified time periods automatically blocked out.

A) audit trail
B) boot
C) matrix
D) cluster

Question 16

A patient does not need to provide signed consent for the medical office to release information about:

A) genetic testing
B) a public health risk
C) mental health records
D) substance abuse records

Question 17

When scheduling a hospital admission for a patient, you should not provide:

A) the name of the attending physician for the admission
B) the type of service the patient is to be admitted for
C) a guess of the diagnosis and plan of care for the utilization committee review
D) the type of reservation requested

Question 18

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

A) waiver
B) consultation
C) diagnosis
D) referral

Question 19

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

A) erase
B) draw a single line through
C) scribble out
D) not modify

Question 20

When should a charge slip be prepared and attached to a patient's chart?

A) after the patient is seen
B) while the patient is being seen
C) before the patient is seen
D) after the patient leaves the office

Question 21

Match each scheduling method with its definition.
Patients are scheduled during the first 30 minutes of each hour, leaving the last 30 minutes for same-day appointments

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 22

Match each scheduling method with its definition.
No scheduled appointments; patients sign in upon arrival and are seen by the physician in that order

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 23

Match each scheduling abbreviation with its meaning.
Surgery

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 24

Match each scheduling abbreviation with its meaning.
Physical therapy

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 25

If a patient engages in clearly inappropriate behavior, you should:

A) try to ignore the behavior and continue with your work
B) push the patient away and yell aggressively for him or her to stop
C) isolate yourself with the patient and instruct him or her to cease the behavior
D) have a witness come in, and instruct the patient to cease the behavior

Question 26

Match each scheduling abbreviation with its meaning.
Called and canceled

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 27

Match each scheduling abbreviation with its meaning.
Complete physical examination

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 28

Match each scheduling abbreviation with its meaning.
Blood pressure check

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 29

A _____ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications.

A) 401(k)
B) flexible/medical spending account
C) Truth in Lending agreement
D) profit-sharing program

Question 30

Match each scheduling abbreviation with its meaning.
Laboratory studies

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 31

Match each scheduling method with its definition.
Same appointment time is given to two or more patients

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 32

Match each scheduling method with its definition.
Appointments are scheduled for a particular amount of time based on patient need

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 33

Match each scheduling abbreviation with its meaning.
Sigmoidoscopy

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 34

Match each scheduling abbreviation with its meaning.
Canceled

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 35

Match each scheduling method with its definition.
Each patient is booked for a specific amount of time

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 36

Match each scheduling method with its definition.
Patients are scheduled in the same way as with wave scheduling, with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 37

Match each scheduling abbreviation with its meaning.
Follow-up examination

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 38

Match each scheduling method with its definition.
Scheduling patients for specific types of visits or procedures at specific times

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 39

To help a patient develop a payment plan for elective surgery, the medical assistant should:

A) write up a contract that locks in the exact cost to the patient
B) recommend a course of therapy
C) review insurance coverage with the patient
D) ask the physician to waive certain fees

Question 40

Match each scheduling abbreviation with its meaning.
New patient

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 41

Match each scheduling abbreviation with its meaning.
No show

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 42

Match each scheduling abbreviation with its meaning.
Suture removal

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 43

Match each scheduling abbreviation with its meaning.
Re-check

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 44

Match each scheduling abbreviation with its meaning.
Chest pain

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 45

Match each scheduling abbreviation with its meaning.
Consultation

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 46

Match each scheduling abbreviation with its meaning.
Pap and pelvic

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 47

Match each scheduling abbreviation with its meaning.
Referral

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 48

Match each scheduling abbreviation with its meaning.
Injection

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 49

Match each scheduling abbreviation with its meaning.
Reschedule

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 50

Match each scheduling abbreviation with its meaning.
Electrocardiogram

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg