Deck 4: Weighing the Ethical Issues

Question 1

As a result of advances in communications technology

A)individuals are more likely to do all the work in producing complex documents
B)individuals and work groups who work for an organization in different locations may share the results of their work but they rarely collaborate in producing that work
C)complex workplace documents are typically produced by a team of technical specialists, writers, graphic artists, editors, reviewers, and lawyers
D)complex documents can get produced much faster than before

Answer 1

C

Question 2

Which of the following is a cloud-based tool for managing projects and holding online discussions?

A)Skype.
B)TalkToMe
C)AccessGroup
D)Minigroup

Answer 2

D

Question 3

Surveys reveal that the biggest obstacle to workplace collaboration is

A)the tendency for people to hoard their knowledge
B)lack of collaboration software
C)insecurity about one's status in the organization
D)paying commissions and bonuses based on sales and/or production

Answer 3

A

Question 4

Using power to resolve conflicts

A)is effective because most organizations are hierarchical
B)is effective because most people want direction and shy away from responsibility
C)is ineffective because most people don't have enough power
D)is ineffective in the long term because it erodes the quality of work relationships

Question 5

Groups have a better chance or being successful if group members

A)come from similar backgrounds and share values
B)come from widely different backgrounds
C)are comfortable with strong leaders who enforce strict rules and work patterns
D)avoid social interactions outside of the workplace

Question 6

According to Chapter 4, research indicates that electronic meetings are

A)more productive than face-to-face meetings
B)less productive than face-to-face meetings
C)equally as productive as face-to-face meetings
D)shorter than face-to-face meetings

Question 7

Chapter 4 defines "groupthink" as

A)conclusions and decisions resulting from effective collaboration
B)consensus resulting from intense group interactions
C)cultural attitudes that pre-determine how work groups will think
D)A state in which group pressure prevents individuals from questioning the group's conclusions and decisions

Question 8

In 2011 an ESI International study found that

A)the majority of organizations value and facilitate internal collaboration
B)less that one out of three organizations provide the proper framework for collaborative work groups
C)rigid work structures within companies facilitate collaboration
D)most organizations invest heavily in skills training to improve collaboration

Question 9

In the process of collaboratively producing documents, "reviewing" refers to

A)writing short document reviews that go to interested people in the organization
B)rephrasing or reorganizing sentences
C)making sure that the document meets ethical and legal standards
D)evaluating how well a document connects with its intended audience and meets its intended purpose

Question 10

Progress reports are important in group projects because they enable

A)the project leader to track which workers are contributing their fair share of the work
B)everyone to track activities, problems, and rate of progress
C)the project leader to pay bonuses to the more productive members of the team
D)group members to compare their contributions to those of other group members

Question 11

Within organizations documents are reviewed to

A)put a supervisor's stamp of approval on each document
B)evaluate how well a document meets its intended purpose and its audience's needs
C)evaluate how well an employee is performing his/her writing duties
D)ensure that employees are staying within their roles

Question 12

Chapter 4 defines "crowdsourcing" as a firm's attempt to outsource work by

A)asking for proposals from a list of consultants who specialize in a certain area
B)posing a problem or technical challenge to a crowd at a conference
C)farming out work to an undefined crowd of workers, usually online
D)posing a problem or technical challenge to a crowd at a conference

Question 13

Listening "actively" to another person requires the listener to focus on

A)certain key phrases that reveal the speaker's intentions.
B)the message, not on what the listener plans to say next.
C)the speaker's nonverbal cues.
D)the beginning and the end of the speaker's remarks (when the key information is given).

Question 14

In collaborative work settings, group task roles include

A)proposing and defining tasks and suggesting solutions for problems
B)pushing the group to limit the amount of information that is introduced
C)drawing quiet members into group discussions
D)helping all group members feel accepted and valued

Question 15

In business settings, women are likely to

A)take as much time as men in exploring issues and building consensus.
B)take more time than men in exploring issues and building consensus.
C)be more forceful than men in expressing opinions.
D)be less tactful then men in expressing their views.

Question 16

In collaborative conflict resolution, participants

A)work independently toward resolving issues and vote on competing solutions.
B)lobby behind the scenes to get support for a proposed solution.
C)elicit the opinion of a mediator or supervisor to resolve the conflict.
D)work together to identify problems and solutions.

Question 17

The most effective method of resolving conflict is

A)direct exercise of authority and power.
B)using collaborative approaches.
C)avoiding conflict at all cost.
D)working behind the scenes to discredit the other side in the conflict.

Question 18

Conflict within work groups is

A)unnatural and should be avoided.
B)rare and not worth our attention.
C)common and worthy of careful study.
D)usually caused by poor leadership.

Question 19

In effective groups, gatekeepers

A)draw quiet members into the group so that aggressive members don't dominate
B)set the agendas for meetings
C)arrange meeting times and places
D)help other group members feel accepted and valued

Question 20

Effective group communication requires each participant to

A)formally adopt a group maintenance role such as an encourager, or a gatekeeper.
B)fulfill all of the task roles such as initiating, seeking information, or summarizing.
C)informally complete one or more task roles.
D)support the group leader.

Question 21

Electronically mediated (virtual)collaboration works well when

A)team members are in different locations or have different schedules
B)the team members do not know each other well
C)personality clashes threaten to disrupt the group
D)the subject matter is controversial or sensitive

Question 22

Friction can occur within collaborative writing groups because of

A)a lack of leadership
B)the need to tackle difficult subjects
C)varying work habits and attitudes toward timely completion of tasks
D)assigning specific tasks to individual group members

Question 23

The purpose of editing documents is to make them

A)more precise and readable
B)sound more intelligent
C)look better on the page
D)meet page requirements

Question 24

The British Columbia Institute of Technology's mentorship collaboration program achieves its goals primarily through

A)a series of small group meetings
B)digital sharing through social media
C)campus events open to everyone
D)face-to-face mentoring between mentor and mentee