Deck 13: Institutional Management

Question 1

Well-governed prisons are impossible due to the nature of the clientele.

Answer 1

False

Question 2

The form of power that stresses the application or threat of physical force is known as power.

A) coercive
B) normative
C) physical
D) remunerative

Answer 2

A

Question 3

A management principle that holds that a supervisor can effectively oversee only a limited number of subordinates is known as .

A) chain of command
B) span of control
C) circle of control
D) unity of command

Answer 3

B

Question 4

Amitai Etzioni, an organization theorist, uses the concept of as the basis of comparing types of organizations.

A) rules
B) coercion
C) custody
D) compliance

Question 5

Chain of command is a management principle holding that a subordinate should report to only one supervisor.

Question 6

Over the last 25 years, the correctional officer role has changed greatly.

Question 7

Female correctional officers only work with female prison residents.

Question 8

For the most part, working in a correctional facility is relatively stress-free.

Question 9

A formal organization is deliberately established for particular ends.

Question 10

Staff at a prison handle accounting, training, and purchasing.

Question 11

Custodial employees make up the majority of a prison's personnel.

Question 12

The warden is the chief executive officer of the institution.

Question 13

Correctional officers have total power over incarcerated people.

Question 14

Prison disorder, including riots, staff murders, escapes, and homicides by people in jail, are proportionately more rare today than in the 1970s and 1980s.

Question 15

Less than 50 years ago, formal codes of institutional conduct either did not exist or were ignored.

Question 16

Line personnel are concerned with furthering the institutional goals of a prison.

Question 17

Officers assigned to the towers or along the walls have almost no contact with incarcerated people.

Question 18

The warden is the key figure in the penal equation.

Question 19

Bureaucracies tend to increase the personnel and resources used to maintain and manage the organization.

Question 20

Compared with other correctional staff, officers in the yard have the closest contact with people in prison and the greatest potential for inducing behavior change.

Question 21

Exchanges of material goods and written correspondence between staff and prison residents is an example of a violation.

A) boundary
B) use-of-force
C) power
D) service

Question 22

Over the past 40 years, federal courts, the 1964 Civil Rights Act, and affirmative action programs have dramatically changed the composition of the correctional officer force.

A) psychological and emotional
B) geographic
C) age and size
D) racial and gender

Question 23

In a highly authoritarian prison, treatment goals are .

A) a top priority
B) more important
C) less important
D) a cause for concern

Question 24

A majority of correctional officers are .

A) from urban settings
B) minority group members
C) from rural settings
D) college educated

Question 25

Which of the following is a primary incentive for being a corrections officer?

A) Helping people
B) The security of a civil service job
C) The high pay
D) None of these is correct

Question 26

New correctional officers learn the most about their job duties from .

A) classroom work
B) their supervising officer
C) experience with actual situations
D) institutional rules and regulations

Question 27

Most prison resident rule violations are handled by .

A) the warden
B) the line personnel
C) work detail supervisors
D) an institutional disciplinary committee

Question 28

With respect to job turnover among officers, corrections is .

A) low
B) high
C) about the same as any blue-collar job
D) relatively stable over time

Question 29

Because prison official union members are public employees, .

A) they can go on strike
B) work stoppages and "sickouts" have occurred
C) prison commissioners have no say in their pay
D) None of these are correct

Question 30

Unionization of correctional officers has brought .

A) better pay for the services they provide
B) better levels of service
C) an increase in demand for prison jobs
D) All of these are correct

Question 31

An institution's main contact with the outside world is .

A) the line staff
B) the professional staff
C) the incarcerated people
D) the warden

Question 32

are central to prison resident control because correctional officers cannot have total control over the incarcerated people.

A) Deliberations
B) Negotiations
C) Discussions
D) Mediation

Question 33

The organization of prison residents relies on what type of power?

A) Coercive
B) Compliant
C) Normative
D) Remunerative

Question 34

The warden's job security rests on her or his ability to .

A) employ a certain number of minorities.
B) define duties for top management.
C) maintain his or her staff's autonomy.
D) run the institution efficiently.

Question 35

Characteristics of populations of incarcerated people in many prisons began to change in the .

A) Mid-1990s
B) Early 1950s
C) Mid-1960s
D) Mid-1940s

Question 36

The way someone behaves in accordance with an order or directive given by another person is .

A) normative power
B) remunerative power
C) coercive power
D) compliance

Question 37

A range of punishments are given to prison residents for disciplinary reasons when they are unruly. One such punishment is .

A) erasing good time credit
B) not feeding prison residents
C) not allowing prison residents to practice their religion
D) not providing prison residents bedding

Question 38

are employees who are directly concerned with furthering the institution's goals and are in direct contact with clients.

A) Staff personnel
B) Line personnel
C) Case workers
D) Administrators

Question 39

If a shakedown were to occur in a prison, who would give the directive?

A) The warden
B) The tier officer
C) The captain of the guard
D) The shift lieutenant

Question 40

The "keep them in line" aspect of a prison's mission emphasizes that .

A) prisons run on rules
B) the facility must be kept secure
C) constructive activities are an antidote to idleness
D) everyone inside the prison needs to be kept safe

Question 41

Administrative and loss of privileges or good time are the sanctions most often imposed for violating institutional rules.

Question 42

An is anything that enhances the incarcerated individuals' creature comforts such as food, bedding, and recreational opportunities.

Question 43

officers have the most contact with incarcerated individuals and the greatest potential for assisting them to change their behavior.

Question 44

Like women in other criminal justice fields, women who work in corrections deal with .

Question 45

is the idea that it is most efficient for a subordinate to report to only one superior.

Question 46

In the traditional prison of the big-house era, administrators asked some members of the prison population to act as
leaders to help maintain order.

Question 47

refers to obedience to an order or request

A) Compliance
B) Power
C) Authority
D) Coercion

Question 48

Behaviors that blur the social distance between prison staff and prison residents are known as .

A) crossing the line
B) boundary violations
C) abuse
D) rule violations

Question 49

power is the ability to obtain compliance in exchange for material resources.

A) Normative
B) Remunerative
C) Coercive
D) Subjective

Question 50

When social distance breaks down, officers are more prone to commit violations.

Question 51

Which of the following is a part of inmate balance theory?

A) The day-to-day tasks of prison management must be carried out effectively.
B) Incarcerated individuals come to believe that their confinement is unjust.
C) Weak management permits gangs and other illicit groups to flourish.
D) Informal leaders must be relied upon to maintain order.

Question 52

A series of organizational positions in order of authority, with each person receiving orders from the one immediately above and issuing orders to the one immediately below is known as the .

Question 53

Prison officers must constantly deal with conflicts between treatment and goals.

Question 54

The Supreme Court has mandated that fairness must accompany the process in which incarcerated individuals are punished.

Question 55

Correctional officers often rely on to gain cooperation.

A) rewards and punishments
B) corporal punishment and solitary confinement
C) force and strict rule enforcement
D) All of these are correct

Question 56

power is the ability to obtain compliance by manipulating symbolic rewards.

A) Normative
B) Remunerative
C) Coercive
D) Subjective

Question 57

personnel are directly concerned with furthering the institution's goals.

Question 58

theory is a governance theory that states that prison disorder stems from unstable, divided, or otherwise weak management.

A) Officer balance
B) Administrative control
C) Power control
D) Inmate balance

Question 59

officers act like police officers with regard to most prison rule violations.

Question 60

To prepare officers for prison work, most states require cadets to complete a training program.

Question 61

How is coercive power used in the correctional system? What are the major issues that constrain the use of coercive power by prison officials?

Question 62

How do you think power can be used to lead to a more secure and productive correctional setting? Be sure to fully explain your answer.

Question 63

are behaviors that blur, minimize, or disrupt the social distance between prison staff and prison residents, resulting in infractions of departmental policy.

Question 64

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Line personnel

Question 65

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Staff personnel

Question 66

Would you become a correctional officer? Why or why not? Be sure to address the drawbacks, distinct challenges, and positive features of such work. Explain the type of job assignment you would prefer, and which you would want to avoid.

Question 67

Officers are permitted to use reasonable to protect themselves from imminent harm or violence.

Question 68

Discuss the challenges officers face when attempting to gain compliance. What strategies are used by officers and administrators to gain compliance?

Question 69

What strategies are used by officers and administrators to gain compliance from incarcerated individuals? Which do you believe is the most effective and which is the least effective? Be sure to fully explain your answer.

Question 70

List and discuss the negative consequences of boundary violations and job stress on correctional officers and staff.

Question 71

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Unity of command

Question 72

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Span of control

Question 73

Prison is the sound and firm management of prison residents and staff.

Question 74

A between prison administration and employees stipulates the rights and obligations of each side; thus, a warden cannot simply dictate working conditions.

Question 75

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Boundary violations

Question 76

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Inmate balance theory

Question 77

If you were a prison warden, how would you address issues of boundary violations between staff and prison residents?

Question 78

Describe who becomes a correctional officer and why. What draws people to this type of work?

Question 79

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Coercive power

Question 80

Match each item to the phrase or sentence listed below.
a. Compliance by threat
b. Compliance for material resources
c. Compliance through manipulation of symbolic rewards
d. Ensures that a supervisor can oversee limited subordinates effectively
e. Management principle in which each subordinate reports to only one superior
f. Toleration of minor prison resident infractions to maintain order
g. Behavior violation of department policy
Administrative control theory