Deck 1: Introduction to the Automotive Industry

Question 1

Which of the following tasks is NOT commonly expected of an entry level technician?

A)Oil and filter change
B)Basic brake repair
C)Replace transmission fluid
D)Diagnose trouble codes

Answer 1

D

Question 2

The organization that was formed to certify technicians is:

A)ASA
B)ASE
C)SAE
D)EPA

Answer 2

B

Question 3

To be successful, a parts counter person must possess all the following skills EXCEPT:

A)sales skills
B)repair skills
C)vehicle knowledge
D)inventory skills

Answer 3

B

Question 4

Ongoing technical training and support are available from ______.

A)aftermarket parts manufacturers
B)auto manufacturers
C)jobbers
D)all answers are correct

Question 5

Technical schools often have shorter completion times than a community college.

Question 6

Technical schools differ from community colleges in that some of them are ___________ _____________.

Question 7

Typically, whose job is it to complete the service order?

A)service manager
B)parts manager
C)master automotive technician
D)service advisor

Question 8

An entry-level technician is one who is certified and has experience with most of the systems on the vehicle.

Question 9

The organization the accredits automotive training programs is called __________.

Question 10

Being a parts person requires good __________ skills.

Question 11

Technician A says that after an individual passes a particular ASE certification exam, that person is certified in that test area.Technician B says all the questions on an ASE certification exam are multiple choice type questions.Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 12

Most vehicles in the late 1800s and early 1900s were powered by gasoline.

Question 13

Some states require auto technicians to be ASE certified to perform repairs.

Question 14

A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.

A)automotive technician
B)master automotive technician
C)service manager
D)parts manager

Question 15

Customer service industries require the ability to __________ well.

Question 16

Besides automotive technicians, which of the following jobs require(s) a good working knowledge of all automotive systems and all major components?

A)parts specialist
B)service advisor
C)service manager
D)all answers are correct

Question 17

Most post-secondary schools are two-year programs.

Question 18

A _______ ___________ is one who is certified and has experience with most systems on a vehicle.

Question 19

ASE certified technicians must be retested every _____ years to remain certified.

A)two
B)four
C)five
D)seven

Question 20

To be successful, today's automotive technician must have ______.

A)a sound understanding of automotive technology
B)on-the-job experience
C)continuous training in new technology
D)all answers are correct