Deck 14: Controlling Productivity, Quality and Safety

Question 1

Productivity can be increased by increasing output without changing total costs.

Answer 1

True

Question 2

Another name for productivity is efficiency.

Answer 2

True

Question 3

Productivity can be increased by decreasing input costs without decreasing total output.

Answer 3

True

Question 4

Supervisors play key roles in cost control, in that they can control the firm's cost in labor hours and use of supplies.

Question 5

During the 1980s the average age of the U.S.workforce increased causing productivity to decline.

Question 6

During the 1980s, conservative management contributed to lowered productivity.

Question 7

Decreasing productivity leads to lower prices and greater profits.

Question 8

Robotics are more widely used in the U.S.than in Japan.

Question 9

Productivity is a measure that compares inputs to outputs and tells how efficiently a system is performing.

Question 10

Government tax incentives encourage business investment in new technology that increases productivity.

Question 11

Total quality can be achieved through continuous improvement of the organization's products, services, and processes.

Question 12

Since a budget reflects expected performance, it cannot be a basis for evaluating a department's actual performance.

Question 13

Just-in-time inventory control minimizes holding and storage costs.

Question 14

CAM equipment can be reprogrammed to easily produce a product to different specifications.

Question 15

One approach to increasing productivity is to increase input costs while decreasing output value.

Question 16

During the 1980s the U.S.productivity rate increased dramatically.

Question 17

The productivity of U.S.workers is lower today than that of any other country's workers.

Question 18

Increased productivity can result in higher prices and smaller market shares.

Question 19

During the 1980s decreasing productivity coincided with a rapid increase in union membership.

Question 20

A country's productivity indicates how efficiently its human resources are utilized in producing goods and services.

Question 21

Total quality is a narrower process than quality control.

Question 22

Technical factors such as defective tools and poor mechanical construction are the most important cause of workplace accidents.

Question 23

A histogram is a data presentation that shows the results the results of a process plotted over a period of time.

Question 24

A flowchart is a visual representation of the sequence of steps needed to complete a process.

Question 25

With the passage of the Occupational Safety and Health Act, the federal government stepped in to ensure uniformity and enforcement of health and safety in the workplace.

Question 26

The supervisor plays an important role in workplace safety as he or she is management's link with operating employees.

Question 27

Quality control involves measurements to assess how many products are being produced.

Question 28

Service processes are never subject to variation.

Question 29

Another name for productivity is:

A) Dynamism.
B) Histology.
C) Effervescence.
D) Efficiency.

Question 30

The productivity of American workers:

A) Is lower than that of Japanese workers.
B) Is lower than it was ten years ago.
C) Is increasing faster than productivity in other countries.
D) Is higher than that of any other country's workers.

Question 31

Pareto charts are also known as a fishbone diagram.

Question 32

OSHA has the right to develop safety standards, but cannot conduct inspections or issue citations.

Question 33

Top management plays little role in controlling safety.

Question 34

The control chart is the backbone of statistical process control.

Question 35

Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.

Question 36

Lower level management lays the foundation for the achievement of high quality.

Question 37

The size of an organization is not related to job safety statistics.

Question 38

Workers should be involved in achieving quality.

Question 39

Rates of occupational injury and illness rates are consistent across all types of industries.

Question 40

A common cause variation is nonroutine and unexpected.

Question 41

A measure that compares inputs to outputs and tells how efficiently a system is performing is:

A) Consumption.
B) Productivity.
C) Compensation.
D) Production.

Question 42

Which of the following is NOT one of the factors which have greatly increased productivity recently?

A) Robotics.
B) Unionism.
C) CAM.
D) JIT.

Question 43

The system in which materials arrive when needed is:

A) MIS.
B) JIT.
C) CAM.
D) TQI.

Question 44

Which of the following statements about productivity is (are) true?

A) Increased productivity results in larger market share for the company and greater profits.
B) Increased productivity in the United States reduces inflation.
C) Increased productivity allows a company to pay better wages and invest in newer technology.
D) All of the above are true.

Question 45

The official productivity of the U.S.is based on:

A) Labor output and input per hour.
B) Quality output and labor output per hour.
C) Volume of goods and services produced per worker.
D) Average miles per gallon.

Question 46

Which of the following is a measure of productivity?

A) Miles per gallon.
B) Sales volume per employee.
C) Number accident-free days.
D) All of the above.

Question 47

During the 1980s productivity in the U.S.:

A) Lagged behind Canada.
B) Stagnated.
C) Resulted in increased U.S.market dominance.
D) All of the above.

Question 48

In the 1990s:

A) The rate of productivity grew in the U.S.
B) Asian markets experienced financial crises.
C) U.S.companies invested in employee training and improved technology.
D) All of the above.

Question 49

During the 1980s the average age of individuals ____, causing less experienced, less productive employees.

A) Decreased.
B) Increased.
C) Remained the same.
D) Stabilized.

Question 50

Increasing productivity leads to:

A) Higher prices.
B) Increased standard of living.
C) Lower wages.
D) All of the above.

Question 51

Budgets:

A) Reflect expected performance.
B) Become a basis for evaluating a department's performance.
C) Serve as a supervisory tool to signal areas that need attention.
D) All of the above.

Question 52

W.Edwards Deming was associated with all of the following ideas, EXCEPT:

A) The 85-15 rule.
B) Statistical quality control methods.
C) Stating that management rather than employees are the blame for most poor quality.
D) Histogram representation.

Question 53

Which of the following statements regarding robotics is (are) true?

A) Robots cost more to operate than human workers do.
B) Japan makes the greatest use of robots.
C) Robots are generally not used for repetitive operations, such as those in automotive assembly.
D) All of the above are true.

Question 54

____ refers to the use of special computer-assisted equipment in the production process.

A) CAD.
B) MIS.
C) CAM.
D) CPD.

Question 55

Which of the following is NOT one of the ways to increase productivity?

A) Increase output without changing total costs.
B) Decrease total input costs without changing total output.
C) Increase output and decrease input costs.
D) Increase output and increase input costs.

Question 56

A company produces 240,000 units and has a total cost of $60,000.The productivity is:

A) 60 units per dollar.
B) 4 units per dollar.
C) 24 units per dollar.
D) 6 units per dollar.

Question 57

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

A) Total quality.
B) Quality control.
C) Total equality improvement.
D) Quality attainment.

Question 58

Which of the following is NOT a group which influences American productivity?

A) Management.
B) Government.
C) Publishers.
D) Unions.

Question 59

Output divided by input is:

A) Increase.
B) Quality control.
C) Productivity.
D) Quality assurance.

Question 60

In the 1980s, one of the things that productivity stagnation could be traced to, was:

A) Conservative management.
B) Competitive management.
C) Robotics.
D) None of the above.

Question 61

The Occupational Safety and Health Act:

A) Was put into effect in 1961.
B) Created the Occupational Safety and Health Administration.
C) Ended government inspection of industries.
D) All of the above.

Question 62

A ____ variance occurs intermittently and is associated with a specific event.

A) Manufacturing.
B) Special case.
C) Common cause.
D) Checked.

Question 63

The ____ is the backbone of statistical process control (SPC) and displays the "state of control" of a process.

A) Pareto chart.
B) Control chart.
C) Fishbone.
D) Run chart.

Question 64

In terms of inputs and outputs, describe the three methods by which productivity can be improved

Question 65

Which of the following is NOT one of the factors that is related to safety?

A) Size of the organization.
B) People.
C) The industry.
D) The number of levels of management.

Question 66

In effective employee involvement teams:

A) Projects should be related to participants' work.
B) Projects are team efforts.
C) Groups are given feedback on their recommendations.
D) All of the above.

Question 67

Supervisors should promote safety in all of the following ways, EXCEPT:

A) They can ignore signs of fatigue as employees must be on the job to promote safety.
B) They can actively listen to employee complaints and suggestions concerning safety.
C) They can make regular safety inspections of all major equipment.
D) They can implement a safety reward system.

Question 68

____ factors which cause accidents include unsafe or defective tools and improper personal protective equipment.

A) Human.
B) Environmental.
C) Technical.
D) Industrial.

Question 69

The supervisor's role in achieving quality is to:

A) Let employees know you expect quality performance.
B) Involve workers in achieving and controlling quality.
C) Provide meaningful feedback.
D) All of the above.

Question 70

Variations that occur normally in a process are called:

A) Manufacturing variances.
B) Special case variations.
C) Common cause variations.
D) Checked variations.

Question 71

Graphical representation of the sequence of steps to complete a process is a:

A) Histogram.
B) Run chart.
C) Pareto chart.
D) Flowchart.

Question 72

A data presentation that shows the results of a process plotted over a period of time is a:

A) Run chart.
B) Histogram.
C) Flow chart.
D) Pareto chart.

Question 73

OSHA was created to:

A) Ensure equal opportunity.
B) Train people in the use of dangerous equipment.
C) Ensure that state governments, management and labor provide safer working conditions.
D) To make certain that food products are safe.

Question 74

Discuss how productivity in the U.S.has changed from the 1980s to the present.

Question 75

The best place to make an impact regarding quality expectations is with the:

A) Supervisor.
B) Old employee.
C) New employee.
D) Upper manager.

Question 76

Explain the importance of productivity to (a) the individual company and (b) the United States.

Question 77

Visual representation of the sequence of steps to complete a process is a:

A) Histogram.
B) Run chart.
C) Pareto chart.
D) Flowchart.

Question 78

____ is the process in which defined measurements are used to check whether quality standards are being met.

A) Quality control.
B) Total quality management (TQM).
C) Quality assurance.
D) Continuous quality management.

Question 79

A cause and effect diagram is also called a:

A) Pareto chart.
B) Control chart.
C) Fishbone diagram.
D) Fishrun.

Question 80

The safest types of company to work for is (are):

A) A medium-sized company.
B) An air transport firm.
C) A company with over 1,000 employees.
D) All of the above.