Deck 5: Locating Service Information and Specifications

Question 1

15)The MOST-Likely service literature to be updated with new material each year is the:

A) interchange manual
B) VIN
C) owner's manual
D) underhood emission control label

Answer 1

A

Question 2

12)All of the following Web sites contain technical bulletins EXCEPT:

A) Mitchell On-Demand
B) ChiltonPRO
C) Motor Service
D) AllData

Answer 2

C

Question 3

13)Which of the following is LEAST-Likely to be found in the lubrication service manual?

A) Cooling and air-conditioning system capacities
B) Cooling system air bleed locations
C) Maintenance schedule
D) Wheel lug torque specifications

Answer 3

C

Question 4

6)Written instructions for repairs are MOST-Likely found in or on the:

A) sticker on the driver's side door
B) underhood emission label
C) service literature
D) VIN

Question 5

14)A casualty of the computer revolution is the ____. Although it is still available from some service literature providers, it has largely been replaced by computers and is now relatively uncommon.

A) owner's manual
B) microfiche
C) VIN
D) control label

Question 6

3)Comprehensive generic repair manuals include sections for each make of car arranged in alphabetical order by maker.

Question 7

9)Which of the following statements is LEAST-Likely true?

A) Until 1981, every manufacturer had its own sequence and meaning for the numbers of the VIN.
B) In 1981, VIN codes were standardized.
C) Many manuals have separate sections for component repair like starters, alternators, transmissions, or differentials.
D) Service records are usually found in the engine.

Question 8

18)The time it should take a professional technician to perform a particular job is known as the ____________________.

Question 9

17)A(n) ____________________ manual is supplied with a new car.

Question 10

1)The VIN is required to include 21 digits.

Question 11

7)While discussing VIN numbers, Technician A says that the first digit of the VIN identifies the country where the vehicle was manufactured. Technician B says that the first digit identifies the model year of the vehicle. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 12

19)Until computers eventually made them nearly obsolete, an abundance of manufacturer ____________________ were published each year for each make of vehicle.

Question 13

10)The ____ can contain information listing supplied emission control devices, engine size, vacuum hose routing, and ignition timing and valve adjustment specifications.

A) interchange manual
B) VIN
C) engine
D) underhood emission control label

Question 14

20)____________________ services are those that provide answers to service questions by telephone.

Question 15

16)Each vehicle comes with a(n) ____________________ number.

Question 16

4)Sometimes an owner's manual contains instructions for maintenance for owners who want to do some of the maintenance themselves.

Question 17

5)AllData covers vehicles from the 1962 model year to the present.

Question 18

8)All of the following represent information identified by the VIN EXCEPT:

A) serial number
B) emission control label
C) manufacturer
D) country of origin

Question 19

2)Vehicles produced since 1962 are equipped with an underhood emission control label.

Question 20

11)Technician A and B are having a discussion about generic service manuals. Technician A says that generic manuals deal with mechanical repairs, like engines and transmissions. Technician B says that they are devoted to the areas of fuel, emissions, engine performance, and air conditioning. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 21

24)What information is included in an owner's manual?

Question 22

23)Quick lubrication and maintenance service specifications are available digitally and in print form.  What sort of information can it provide?

Question 23

25)What is implied by the phrase hotline service ?

Question 24

22)What information is provided by the underhood emission control label?

Question 25

21)What are the three types of information that shop service materials contain?