Question 1

Typically, residential tub or shower valves are designed to be accessible from which side?&#10;A)front side&#10;B)top&#10;C)bottom&#10;D)back side

Accepted Answer

Residential tub or shower valves are typically designed to be accessible from the front side to allow for easier maintenance and adjustment without needing to access the plumbing through the wall.

Question 2

What is a commonly used term for a ballcock?&#10;A)siphon valve&#10;B)shelf valve&#10;C)cartridge valve&#10;D)fill valve

Accepted Answer

A ballcock is commonly referred to as a fill valve, especially in toilet tanks, where it controls the flow of water.

Question 3

What is the first step in solving any plumbing problem as a service technician?&#10;A)order replacement parts&#10;B)work up an invoice&#10;C)gather all facts from all involved parties&#10;D)inform customer how long the job will take

Accepted Answer

The first step in solving any plumbing problem is to gather all facts from all involved parties. This ensures the technician understands the issue fully before proceeding with any repairs or suggesting solutions.

Question 4

Despite their sturdy design and construction, industrial fixtures and fittings may still require service and repair due to their heavy usage.

Accepted Answer

Industrial fixtures and fittings, despite being designed for durability and heavy use, can still wear out or get damaged, necessitating service and repair to maintain their functionality and safety.

Question 5

Which of the following is NOT an example of a trap seal primer?&#10;A)water from waste discharges&#10;B)oil from solenoid timer valve&#10;C)water from differential pressure supply valves&#10;D)water from solenoid timer valve

Accepted Answer

Trap seal primers are devices used to maintain a water seal in traps to prevent sewer gases from entering buildings. The correct options, A, C, and D, involve water as the priming medium. Oil from a solenoid timer valve (B) is not used for this purpose, as trap seal primers typically use water to maintain the seal.

Question 6

Technicians only represent themselves when speaking with customers, not the company they work for.

Accepted Answer

Technicians, when interacting with customers, also represent the company they work for, as they are seen as the face of the company during service interactions.

Question 7

What type of facility would typically employ a stainless steel water closet and lavatory?&#10;A)school&#10;B)factory&#10;C)penal institution&#10;D)church

Accepted Answer

Penal institutions often use stainless steel water closets and lavatories due to their durability, vandal resistance, and ease of cleaning, which are important in high-security environments.

Question 8

What would be a reason for suggesting the replacement of an entire system, rather than simply replacing a defective part?&#10;A)system is old, with outdated, inefficient features&#10;B)make the company more money&#10;C)not worth your time to replace just one part&#10;D)manufacturer incentives for company or technician

Accepted Answer

Replacing an entire system rather than just a defective part is often suggested when the system is old and has outdated, inefficient features. This is because updating to a newer system can improve performance, efficiency, and may also be more cost-effective in the long run due to reduced maintenance and operational costs.

Question 9

ASSE Code 1070 limits public hand-washing water temperature to:&#10;A)110 degrees&#10;B)85 degrees&#10;C)135 degrees&#10;D)140 degrees

Accepted Answer

ASSE Code 1070 limits public hand-washing water temperature to 110 degrees Fahrenheit to prevent scalding and ensure safety.

Question 10

What is a probable cause for a leak on the floor at the base of a water closet?&#10;A)leaking flush valve&#10;B)bad seal from bowl to flange&#10;C)cracked overflow tube threads&#10;D)water rising above overflow level

Accepted Answer

A bad seal from the bowl to the flange is a common cause for a leak at the base of a water closet. This seal, often made from wax or a wax-free rubber material, can deteriorate or become misaligned, allowing water to escape onto the floor.

Question 11

It is impossible for non-freezing (&#34;frost-proof&#34;)wall hydrants to freeze.

Accepted Answer

The answer of It is impossible for non-freezing (&#34;frost-proof&#34;)wall hydrants...

Question 12

Which of the following is NOT a type of residential lavatory faucet?&#10;A)single bibb&#10;B)combination two-handle&#10;C)quadruple bibb&#10;D)single lever

Accepted Answer

The answer of Which of the following is NOT a...

Question 13

What is a good strategy for dealing with a customer who is upset or frustrated?&#10;A)pass them on to a supervisor&#10;B)refuse to back down&#10;C)be a good listener&#10;D)direct them to another business

Accepted Answer

The answer of What is a good strategy for dealing...

Question 14

What is a benefit of using a commercial flushometer?&#10;A)water conservation&#10;B)hands-free flushing&#10;C)cleaner lavatory facilities&#10;D)all of the above

Accepted Answer

The answer of What is a benefit of using a...

Question 15

Which of the following is a use for an industrial interceptor?&#10;A)precious metal recovery&#10;B)grease interception&#10;C)sand interception&#10;D)all of the above

Accepted Answer

The answer of Which of the following is a use...

Deck 1: Service and Repair: Fixtures