Deck 8: Communication Within an Organization

Question 1

What kind of communication occurs when nursing personnel contacts the housekeeping department when patients leave so that the rooms can be readied for the next patient?

A)upward communication
B)diagonal communication
C)horizontal communication
D)lateral communication

Answer 1

diagonal communication

Question 2

What is a patient called who comes into a hospital for a procedure and leaves the same day?

A)i npatient
B)outpatient
C)chronic case
D)acute case

Answer 2

outpatient

Question 3

Within a typical health care organization, what entity is typical atop the organizational chart?

A)administration
B)hospital director
C)surgeons
D)hospital board

Answer 3

hospital board

Question 4

General hospitals provide routine care and specialized care such as emergency departments and intensive care units.

Question 5

What's the most effective style of leadership?

A)leadership by authority
B)leadership by respect
C)leadership by example
D)leadership by fear

Question 6

Downward communication is a formal flow of communication from people with formal power (managers or supervisors)to staff employees.

Question 7

The grapevine can have negative impact when it's filled with ____ and ____.  

A)rumor; gossip
B)slander; lies
C)accusations; litigation
D)distortion; illusion

Question 8

What sort of communication pattern does a strictly vertical organization typically follow?

A)wheel of communication
B)chain of communication
C)spiral of communication
D)all-channel communication

Question 9

An individual who stays in a hospital overnight or for more than one day is known as a(n)_____.

A)i npatient
B)outpatient
C)chronic case
D)acute case

Question 10

What is the optimal group size for a brainstorming session?

A)three to five people
B)five to eight people
C)eight to ten people
D)ten to fifteen people

Question 11

The informal communication channels within an organization are sometimes referred to as ____.

A)the internal hierarchy
B)casual messaging
C)the grapevine
D)roundtable discussions

Question 12

An informal group is a collection of people who share clear goals and expectations along with established rules of conduct.

Question 13

For patients in skilled nursing facilities, how often must they get recertified in order to maintain residence?

A)every month
B)every two months
C)every three months
D)every 100 days

Question 14

P roviding an atmosphere in which ideas about any topic, problem, or opportunity can be freely generated is often referred to as ____.

A)social psychology
B)cognitive discharge
C)group brainstorming
D)creative implosion

Question 15

Approximately what percentage of the American population over 65 years of age is estimated to be residents in long-term care facilities?

A)30%
B)21%
C)15%
D)8%

Question 16

The degree to which members of a group work together and for one another is known as ____.

A)competitiveness
B)cohesiveness
C)collusion
D)cooperativeness

Question 17

Most groups with health care systems have both cooperative and ____ goals.

A)exclusive
B)interchangeable
C)competitive
D)complimentary

Question 18

What is the major goal of brainstorming?

A)eliminating bad ideas
B)generating good quality of ideas
C)generating a large quantity of ideas
D)keeping groups to less than five people

Question 19

When conformity is carried to the extreme, what phenomenon usually develops?

A)paranoia
B)contrarianism
C)social isolation
D)groupthink

Question 20

After having assessed the group, what's the next step?

A)Become an active participant.
B)Grade the group.
C)Prioritize your actions.
D)Vote for the leader.

Question 21

During a meeting, the main discussion topics should be listed on a(n)____.

A)business card
B)pamphlet
C)agenda
D)desk calendar

Question 22

Explain the different ways hospitals are classified.

Question 23

Which term is defined as the ability to interact effectively with people of different cultures and socioeconomic backgrounds? 

A)cultural competency
B)social IQ
C)melting pot
D)diplomacy

Question 24

A formal meeting that involves motions being made and voted on is following what kind of procedure?

A)formal procedure
B)hierarchical procedure
C)senatorial procedure
D)parliamentary procedure

Question 25

Discuss the importance of horizontal communication.