Deck 14: Shaping Culture and Values

Question 1

The visible level of corporate culture refers to:

A) artifacts such as dress, office layout, and organizational ceremonies.
B) expressed values, underlying assumptions, and beliefs.
C) deeper values and shared understandings held by organizational members.
D) creativity and risk taking.

Answer 1

A

Question 2

Competitiveness, aggressiveness, and personal initiative are values associated with the:

A) adaptability corporate culture.
B) achievement corporate culture.
C) involvement corporate culture.
D) consistency corporate culture.

Answer 2

B

Question 3

In the _____, leaders actively create change by encouraging and rewarding creativity, experimentation, and risk taking.

A) achievement corporate culture
B) adaptability corporate culture
C) consistency corporate culture
D) involvement corporate culture

Answer 3

B

Question 4

In the involvement corporate culture, leaders tend to value reliability and emphasize order and discipline.

Question 5

Axis Inc.'s mission statement is "Excellence through people." This is an example of a symbol.

Question 6

____ is the process by which a person learns the values, norms, perspectives, and expected behaviors to participate in an organization.

A) Negotiation
B) Adaptation
C) Selection
D) Socialization

Question 7

Some values that seem to be important to many companies today, whatever the industry or type of culture, include open communication, teamwork, and quality.

Question 8

Culture helps employees develop a collective identity and know how to work together effectively. This is called:

A) external adaptation.
B) internal integration.
C) cultural identity.
D) cultural harmony.

Question 9

A spiritual leader addresses followers' higher-order needs for membership and self-actualization.

Question 10

An organization's culture may not always be in alignment with the needs of the external environment. This phenomenon is known as:

A) cultural diversity.
B) culture gap.
C) visible behavior.
D) clan culture.

Question 11

Values and practices such as integrity, humility, respect, and personal reflection are considered as:

A) slogans.
B) cultural strengths.
C) spiritual ideals.
D) symbols.

Question 12

A strong culture that does not encourage adaptation can be more damaging to an organization than a weak culture.

Question 13

Which of the following values is most important to an organization's leaders?

A) The company's vision and strategy
B) Changes in the company
C) The nature of work
D) Expansion

Question 14

Which of the following statements is true of a high-performance culture?

A) It discourages individual employee ownership of bottom-line results.
B) It is based on a solid organizational mission or purpose.
C) It fails to uphold cultural values.
D) It heavily relies on the rule of reciprocity.

Question 15

Culture gaps are usually minimal in the case of mergers.

Question 16

External adaptation, a function of culture in organizations, means that culture helps organizational members develop a collective identity and know how to work together effectively.

Question 17

In the adaptability corporate culture, employees can make decisions to meet new needs.

Question 18

Spiritual leaders establish a corporate culture based on:

A) self-motivation.
B) self-appraisal.
C) altruistic love.
D) competitiveness.

Question 19

Leaders sometimes use slogans to express key corporate values but avoid using written public statements.

Question 20

At its most basic, culture is a pattern of shared assumptions and beliefs about how things are done in an organization.

Question 21

If widespread consensus exists among employees of an organization about the importance of specific values and ways of doing things, the culture is said to be:

A) autocratic.
B) prejudiced.
C) fragmented.
D) strong.

Question 22

Spiritual leadership can decrease or eliminate emotions such as:

A) altruistic love.
B) a sense of coherence.
C) a sense of failure.
D) integrity.

Question 23

Spiritual leadership behaviors enable employees to have _____ that provides deeper life meaning through work.

A) a high level of agreeableness
B) a competitive spirit
C) a sense of calling
D) social responsibility

Question 24

Leaders in the _____ emphasize cooperation, consideration of both employees and customers, and avoiding status differences.

A) achievement corporate culture
B) involvement corporate culture
C) consistency corporate culture
D) adaptability corporate culture

Question 25

Axim Inc. pins the photographs of employees on the notice board to recognize the work of its front-line employees. This is an example of a:

A) paradigm.
B) story.
C) symbol.
D) model.

Question 26

If the competitive environment requires speed and flexibility, an organizational culture should embody values that support adaptability and collaboration across departments. This is an example of:

A) external adaptation.
B) vertical integration.
C) internal integration.
D) diversification.

Question 27

According to the model of spiritual leadership, spiritual leaders start by:

A) creating a vision through which participants experience a sense of calling .
B) establishing a corporate culture based on altruistic love to experience a sense of membership.
C) engaging hope and faith to achieve desired organizational outcomes.
D) improving organizational commitment and productivity.

Question 28

Leaders can enact cultural values in an organization through:

A) relationship marketing.
B) specialized language.
C) diversification.
D) the rule of reciprocity.

Question 29

In the adaptability organizational culture, _____.

A) an internal focus and a dependability orientation for a stable environment is appreciated
B) an internal focus on the involvement and participation of employees to meet changing expectations from the external environment exists
C) employees who have competitiveness, aggressiveness, personal initiative, and the willingness to work long and hard to achieve results are valued
D) employees have autonomy to make decisions and act freely to meet new needs, and responsiveness to customers is highly valued

Question 30

Iota Inc. has a freewheeling culture, whereas Axiom Inc. has a culture based on structure and discipline. The merger of  these two companies will be difficult due to the presence of a:

A) corporate culture.
B) culture gap.
C) culture shock.
D) clan culture.

Question 31

Companies with strong, healthy cultures:

A) often exhibit prejudice.
B) have rigorous hiring practices.
C) advocate bureaucracy.
D) discourage socialization of new employees.

Question 32

Some values become so deeply embedded in a culture that organizational members:

A) can see, hear, and observe them by watching other members of the organization.
B) may not take them for granted.
C) may not be consciously aware of them.
D) can see patterns of behavior, symbols, and ceremonies.

Question 33

Changing how future leaders are trained could:

A) eliminate monopolistic competition.
B) increase training expenses of organizations.
C) make organizations more profit-oriented.
D) solve the ethics deficit in organizations.

Question 34

_____ is the display of values, attitudes, and behaviors necessary to intrinsically motivate oneself and others toward a sense of calling and membership.

A) Transformational leadership
B) Transactional leadership
C) Spiritual leadership
D) Charismatic leadership

Question 35

Leaders at Baxter International Inc. removed a product from the market when several people died after undergoing dialysis using a Baxter filter. This is an example of:

A) a company emphasizing ethics.
B) a company providing spiritual leadership.
C) a company guilty of a moral lapse.
D) a company with a weak organizational culture.

Question 36

Zupiter Corp. follows a culture that requires strict adherence to rules and regulations with fixed time schedules for daily activities. The firm is highly efficient and places emphasis on being economical. It conducts its business in a methodical manner. In the given scenario, Zupiter Corp. is said to have the:

A) consistency corporate culture.
B) involvement corporate culture.
C) adaptability corporate culture.
D) resistant corporate culture.

Question 37

Managers at MediaCloud Inc. place great emphasis on winning. The culture at the company is highly result-oriented with a focus on sales growth, profitability, and market share. In the given scenario, MediaCloud is said to have the:

A) involvement corporate culture.
B) consistency corporate culture.
C) adaptability corporate culture.
D) achievement corporate culture.

Question 38

Values-based leaders:

A) solely focus on impersonal values.
B) are very different from spiritual leaders.
C) generate a high level of trust from employees.
D) focus on profitability of organizations.

Question 39

_____ can encourage employee commitment to the core purpose of an organization, its specific goals, and the basic means used to accomplish goals. It can determine how the organization meets goals and deals with outsiders.

A) Competitiveness
B) Culture
C) Passiveness
D) Sentiments

Question 40

Leaders of an organization can repeatedly use _____ based on true events to illustrate the company's primary values to the employees.

A) slogans
B) symbols
C) catchwords
D) stories

Question 41

Describe the factors that affect a leader's values-based leadership.

Question 42

_____ is the code of moral principles and values that governs the behavior of a person or group with respect to what is right and wrong.

Question 43

_____ refers to the degree of agreement among employees about the importance of specific values and ways of doing things.

Question 44

A(n) _____ defines and uses signals and symbols to influence corporate culture.

Question 45

Briefly describe the three levels of corporate culture.

Question 46

Discuss how cultural leaders influence corporate culture.

Question 47

_____ is the set of key values, assumptions, understandings, and norms that is shared by members of an organization and taught to new members as correct.

Question 48

The _____ is a corporate culture characterized by a clear vision of an organization's goals and leaders focus on the achievement of specific targets such as sales growth, profitability, or market share.

Question 49

Allowing workers to dress casually only on Fridays is an example of a(n):

A) expressed value.
B) artifact.
C) underlying assumption.
D) deep belief.

Question 50

Values and practices considered as _____ include integrity, humility, respect, appreciation for the contributions of others, fair treatment, and personal reflection.

Question 51

Why are selection and socialization important in shaping culture?

Question 52

A(n) _____ is a planned activity that makes up a special event and is generally conducted for the benefit of an audience.

Question 53

Briefly describe culture strength.

Question 54

Eve is worried about her company. Although technology is advancing quickly, the products in development at her company use what she calls "old" technology and the company's leaders call "trusted" technology. Sure, old technology may have fewer problems during development, but it may be too old to sell when the products are ready for the market. Eve is the only one concerned. Her boss and all of the company's leaders support the decision to use established methods and technology. The company's culture is:

A) weak.
B) responsive.
C) high performance.
D) resistant.

Question 55

Briefly describe how responsive cultures are different from resistant cultures.

Question 56

Why is spiritual leadership important today?

Question 57

Describe organizational values. Mention two specific dimensions along which organizational cultures can be assessed.

Question 58

_____ start by creating a vision through which organization participants experience a sense of calling that gives meaning to their work.

Question 59

_____ are the enduring beliefs that have worth, merit, and importance for an organization.

Question 60

The _____ is a corporate culture characterized by strategic leaders encouraging values that support an organization's ability to interpret and translate signals from the environment into new behavior responses.

Question 61

When Vince was interviewed for a new position, the interviewer described the company as fostering an involvement culture. Which of the following characteristics can Vince expect to see at the company if he is hired?

A) Competitiveness
B) Cooperation
C) Obedience
D) Creativity

Question 62

To encourage members of the marketing team to be alert for any marketing opportunity, Riff frequently tells them about the time he gave a new store jacket to a local celebrity after her own jacket was torn. For the rest of the day, the celebrity wore the jacket that prominently displayed the store's name. This is an example of a:

A) story.
B) symbol.
C) ceremony.
D) daily action.

Question 63

Annie enjoys restoring old homes. She treasures the beauty and attention to detail that she finds in old buildings. To help her, she hires artisans she works with regularly who share her value of:

A) customer satisfaction.
B) history.
C) profit.
D) self-sacrifice.