Deck 1: Entering the Workforce
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Deck 1: Entering the Workforce
1
A good way to describe the employer/employee relationship is as a cooperative effort.
True
2
Being productive on the job is not the same as being busy.
True
3
Technical skills are the ability to apply specialized knowledge and procedures to get a job done.
True
4
Administrative assistant is one of the largest occupations in the United States.
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5
Administrative professionals need:
A) interpersonal skills.
B) communication skills.
C) a strong work ethic.
D) All the above
A) interpersonal skills.
B) communication skills.
C) a strong work ethic.
D) All the above
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6
Management and leadership are the same thing.
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7
Most administrative professionals work in the service sector.
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8
In large organizations, the person(s) responsible for day-to-day operations are:
A) the chief operating officer.
B) the chief information officer.
C) managers at lower levels.
D) vice presidents.
A) the chief operating officer.
B) the chief information officer.
C) managers at lower levels.
D) vice presidents.
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9
A typical job responsibility of administrative professionals is:
A) relieving management of administrative detail.
B) doing Internet research.
C) managing projects.
D) All the above
A) relieving management of administrative detail.
B) doing Internet research.
C) managing projects.
D) All the above
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10
Administrative associate is another term for an administrative professional.
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11
Administrative professionals do not need customer service skills.
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12
Large companies are usually under the control of a:
A) CEO.
B) board of directors.
C) COO.
D) CIO.
A) CEO.
B) board of directors.
C) COO.
D) CIO.
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13
Government projections predict that by 2043, the United States will have no racial majority.
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14
Having multiple generations in the workplace stifles creativity and innovation.
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15
Temporary employment:
A) may lead to a full-time job.
B) may offer opportunities for free training.
C) gives people more control over when and where they work.
D) All the above
A) may lead to a full-time job.
B) may offer opportunities for free training.
C) gives people more control over when and where they work.
D) All the above
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16
Administrative professionals should only perform duties that are specifically listed in their job description.
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17
According to the U.S. Department of Labor, the fastest-growing occupation among administrative professionals from 2008 to 2018 will be legal secretary.
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18
The demand for temporary workers is declining.
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19
An organization's culture reflects the key values, beliefs, and attitudes that drive the organization and define its style of doing business.
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20
Teamwork skills are good to have, but they are not required for administrative professionals.
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21
Which of the following is an expression of an organization's culture?
A) Dress code
B) Terminology
C) Organizational structure
D) Recruiting and hiring
A) Dress code
B) Terminology
C) Organizational structure
D) Recruiting and hiring
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22
Match between columns
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23
Which skills do employers rank, in survey after survey, year after year, among the skills they look for most when hiring?
A) Collaboration
B) Communication
C) Problem-solving
D) Technical
A) Collaboration
B) Communication
C) Problem-solving
D) Technical
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24
A lawyer or architect is an example of a:
A) subject-matter expert.
B) virtual assistant.
C) chief executive officer.
D) chief operating officer.
A) subject-matter expert.
B) virtual assistant.
C) chief executive officer.
D) chief operating officer.
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25
One of the most common reasons that people fail to advance in their careers or are let go from their jobs is:
A) lack of technical skills.
B) lack of critical-thinking skills.
C) the inability to get along with others.
D) the failure to be productive.
A) lack of technical skills.
B) lack of critical-thinking skills.
C) the inability to get along with others.
D) the failure to be productive.
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26
If your supervisor's name is Maya Aquino, the best way to address her is as:
A) Ms. Aquino.
B) Maya.
C) ma'am.
D) Any of the above
A) Ms. Aquino.
B) Maya.
C) ma'am.
D) Any of the above
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27
Learning about the culture, structure, and management of the organization you work for will help you understand:
A) your position in the organization.
B) acceptable behaviors and actions.
C) what to expect.
D) All the above
A) your position in the organization.
B) acceptable behaviors and actions.
C) what to expect.
D) All the above
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28
A legal or medical secretary needs:
A) a knowledge of legal or medical terminology.
B) a professional credential.
C) an understanding of procedures in that field.
D) Both A and C
A) a knowledge of legal or medical terminology.
B) a professional credential.
C) an understanding of procedures in that field.
D) Both A and C
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29
Which qualification is essential for an administrative professional to continue to succeed?
A) A high school diploma
B) Retraining
C) Continuing education
D) Both B and C
A) A high school diploma
B) Retraining
C) Continuing education
D) Both B and C
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30
A corporation is owned by:
A) an association of two or more people.
B) a board of directors.
C) shareholders.
D) an individual.
A) an association of two or more people.
B) a board of directors.
C) shareholders.
D) an individual.
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31
A key function of management is:
A) planning.
B) organizing.
C) managing information.
D) All the above
A) planning.
B) organizing.
C) managing information.
D) All the above
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