Deck 15: Compilation of Business and Office Management

Question 1

Problems with the company's network or high-speed Internet connection do not affect VoIP service.

Answer 1

False

Question 2

The audience for your writing should have little influence on how formal your writing style will be.

Answer 2

False

Question 3

Many persons entering the workforce are expected to have basic office skills or competencies.

Answer 3

True

Question 4

Your appearance during a presentation does not influence how your audience will receive your message.

Question 5

Internal customers are people inside your organization that use products or services you provide.

Question 6

A bank reconciliation is a report used to compare bank and company account records.

Question 7

To prepare good news or neutral messages, use a direct approach.

Question 8

Customer focus is paying attention to fulfilling the needs and wants of customers.

Question 9

Mobile phones use traditional telephone lines to transmit data across geographic areas.

Question 10

Sending information to the appropriate people is part of the storage step of information processing.

Question 11

Security for computer systems involves protecting against loss of data and loss of service.

Question 12

Data sent via telecommunications can be in the form of voice, video, text, or images.

Question 13

The ability to establish priorities is an important skill for general managing and communicating.

Question 14

External barriers include things in the environment that distract you from listening.

Question 15

Electronic imaging of documents increases paper files and needed storage space.

Question 16

The goal of detective internal controls is to reduce loss of cash due to employee error or theft.

Question 17

E-mail addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Question 18

All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals .

Question 19

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Question 20

When you introduce people in business situations, show respect to the person of higher status by mentioning his or her name first.

Question 21

An agenda provides a concise record of what took place at a meeting.

Question 22

A balance sheet is a document that shows incoming and outgoing cash for a given period.

Question 23

Accounts payable are the short-term debts the company owes to others.

Question 24

When indexing names for filing, each word in a business name is considered a separate filing unit.

Question 25

Records disposition involves moving records to permanent storage or destroying records.

Question 26

On-the-job training may be done as part of an orientation or learning period for new employees.

Question 27

Work simplification is the study of the effects of the work environment on the health of workers.

Question 28

A resume is a concise, well-organized presentation of your qualifications for a job.

Question 29

Applying safety practices at your workstation will help prevent accidents and injuries.

Question 30

Being disorganized can be a major time-waster.

Question 31

When handling mail, there is no need to take special precautions when handling confidential information.

Question 32

Magnetic media are reusable and contain information that is stored electronically.

Question 33

An income statement shows the assets and liabilities for a company.

Question 34

Federal income tax deductions from pay are recommended but not required by law.

Question 35

A good meeting leader conducts the meeting in an assertive way that accomplishes the goals of the meeting.

Question 36

You should always include the ZIP Code as part of the address for domestic mail.

Question 37

When traveling on business, you should leave your luggage unattended only for short periods of time.

Question 38

Information from performance reviews may be used in determining pay increases or promotions.

Question 39

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

Question 40

The purpose of a letter of application is to introduce a job applicant to a prospective employer and request an interview.

Question 41

Examples of computer hardware include

A) a monitor and a printer
B) a monitor but not a printer
C) wording processing and spreadsheet programs
D) browser programs

Question 42

Communicating information is a key office activity that includes

A) entering data into databases
B) maintaining calendars
C) delivering oral presentations
D) all the above

Question 43

An employee who is guilty of violating the company's code of ethics may

A) be subject to disciplinary action
B) be dismissed immediately if the violation is very serious
C) cause harm to the company's reputation
D) all the above

Question 44

When you make a mistake at work

A) accept responsibility for the error as soon as you realize it was made
B) take steps to place blame for the mistake on a coworker
C) pretend you do not know about the mistake
D) quietly correct the mistake but do not admit that you made the mistake

Question 45

Programs that provide navigation and search tools to help users find topics and locations on the World Wide Web are

A) FTP programs
B) discussion groups
C) blogs
D) web browsers

Question 46

Only employees in management positions need leadership skills.

Question 47

In many companies, customer service is

A) not important
B) a key focus
C) evaluated using customer surveys
D) both B and C

Question 48

Nonverbal communications

A) are commonly called body language
B) are not important when giving a presentation
C) should agree with the intent of the words you speak
D) both A and C
E) both B and C

Question 49

Management is the act of directing people and using resources  to accomplish goals.

Question 50

Because technology is changing, office workers may expect their responsibilities and the way they work to

A) remain basically the same in the future
B) change markedly from time to time
C) require little or no new learning
D) both A and C
E) none of the above

Question 51

Storyboarding is used for which of the following purposes?

A) identifying listener likes and dislikes
B) identifying listener biases
C) recording and organizing ideas for a presentation
D) all the above

Question 52

When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should

A) put the person on hold
B) remain outwardly calm and try to be helpful
C) demand an apology
D) none of the above

Question 53

Organizing, maintaining, and accessing records or data is

A) total quality management
B) information management
C) word processing
D) desktop publishing

Question 54

A well-written business message

A) is expected to contain only one or two errors
B) is clear, concise, courteous, complete, and correct
C) should not contain polite expressions such as please or thank you
D) none of the above

Question 55

An analytical report

A) usually does not require information gathering
B) is usually a shorter, less complex report than an informational report
C) usually presents data along with interpretations
D) all the above

Question 56

When participating in a conference call you should

A) speak clearly, spell out difficult or unusual names, and repeat numbers
B) interrupt other speakers when you disagree with them
C) discourage participation by everyone to shorten the duration of the call
D) both B and C

Question 57

As part of an effective listening strategy, you should learn to

A) focus your attention on the speaker
B) mentally summarize and review what is being said
C) take notes and ask questions
D) all the above

Question 58

A common use of reading at work is to

A) learn about the company
B) follow instructions on forms
C) gather information to respond to inquiries
D) all of the above

Question 59

Obstacles to managing information

A) include uncoordinated procedures and files
B) do not include duplication of information
C) include limited access to information
D) both A and C

Question 60

Good leaders are not concerned about following ethical standards and treating others fairly.

Question 61

An action plan

A) is prepared before a meeting to list the topics to be discussed
B) is useful, but cannot replace the formal minutes of a meeting
C) focuses on the actions to be taken after a meeting
D) both B and C

Question 62

When you write comments related to the content on a letter for a supervisor or coworker, you are

A) documenting the receipt of a letter
B) routing a letter
C) annotating a letter
D) referring a letter

Question 63

To use supplies properly

A) select the quality of the supply according to the nature and importance of the task
B) do not waste time reading product labels
C) keep as many supplies as you can in your workstation to avoid trips to the supply closet
D) both A and C

Question 64

Screening incoming calls

A) is never an appropriate procedure for business calls
B) can save you and the callers time
C) is not a procedure used to determine the purpose of  telephone calls
D) both B and C

Question 65

A balance sheet

A) shows the condition of a company as of a specific date
B) shows the assets, liabilities, and owner's equity
C) shows the assets and liabilities but not the owner's equity
D) both A and B
E) both A and C

Question 66

A permit granted by a foreign government for a person to enter its country is a

A) passport
B) work permit
C) visa
D) travel permit

Question 67

A detailed plan or estimate of expected income and expenses for a period of time is a

A) balance sheet
B) budget
C) cash flow statement
D) none of the above

Question 68

When prioritizing work tasks

A) identify the date by which the task should be completed
B) how much time a task will take is not a concern
C) determine whether other people will be involved in completing the task
D) both A and C
E) both B and C

Question 69

In a numeric filing system

A) a general folder is included behind each numeric guide
B) records that do not have an individual numeric folder are filed in a separate alphabetic file
C) an individual numeric folder is not created when enough records related to one name are collected
D) both B and C

Question 70

Which class of domestic mail would you use for routine business letters, bills, and postcards?

A) First-Class Mail
B) Express Mail
C) Standard Mail
D) Parcel Post

Question 71

Which type of check endorsement provides little protection because anyone who has the check can easily transfer it to another person or cash the check?

A) blank endorsement
B) restrictive endorsement
C) special endorsement
D) none of the above

Question 72

Retirement accounts that are fully paid for by the employer are called

A) defined benefit pension plans
B) 401(k) retirement accounts
C) 403(b) retirement accounts
D) individual retirement arrangements

Question 73

A job board

A) is a site on the Internet that contains job listings
B) allows job seekers to post resumes
C) does not allow employers to post job descriptions
D) both A and B

Question 74

To prepare records for filing, you should complete these steps in this order

A) collect, index, code, inspect, cross-reference, and sort the records
B) collect, inspect, index, code, cross-reference, and sort the records
C) collect, sort, inspect, index, code, and cross-reference the records
D) collect, cross-reference, index, code, sort, and inspect the records

Question 75

Carpal tunnel syndrome

A) is a repetitive strain injury
B) occurs when stress is placed on the hands, wrists, or arms
C) can occur while working at the computer keyboard for long periods of time
D) all the above

Question 76

A document that provides the reader with a concise record of what took place at the meeting is called

A) an action plan
B) an agenda
C) minutes
D) an itinerary

Question 77

Electronic funds transfer

A) can be used for a one-time payment but not for regular monthly payments
B) is the use of a computer network to transfer funds from one party to another
C) is used for transactions between companies only
D) all the above

Question 78

A statement of account

A) lists paid invoices as of a certain date
B) provides a routine reminder of the amounts owed
C) can include amounts from several invoices
D) both B and C
E) both A and B

Question 79

To protect online records from unauthorized access or damage, companies use

A) data backup procedures
B) password access procedures
C) antivirus software
D) all the above

Question 80

Which of the following incoming mail items are properly prioritized?

A) personal and confidential letters, packages, letters containing orders, letters containing checks or money orders
B) personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages
C) letters containing checks or money orders, personal and confidential letters, letters containing orders, packages
D) letters containing checks or money orders, packages, letters containing orders, personal and confidential letters