Deck 11: Nonverbal Communication, Dress, and Manners

Question 1

Those who wish to move ahead in their careers must think carefully about what they wear because clothing choices can help or hinder those goals.

Answer 1

True

Question 2

Workers today dress more formally on the job than they once did.

Answer 2

False

Question 3

Most companies find it to be beneficial to establish a reasonable dress code policy.

Answer 3

True

Question 4

The major elements of body language include eye contact, voice, smiling, posture, and gestures.

Question 5

Head covers that are required for religious purposes or to honor cultural tradition are allowed in company dress codes.

Question 6

Most people do not draw impressions about your ability and sincerity based on the way you act or dress.

Question 7

Most workplaces today do not allow the more relaxed look of business casual dress.

Question 8

The degree of formality required in a company dress code is usually contingent upon the frequency of face-to-face interaction between employees and customers.

Question 9

It is common for employees to feel that their employer has no right to restrict the display of piercings and tattoos.

Question 10

CSRs must understand their own body language because controlling nonverbal signals can improve their image and increase their success with customers.

Question 11

Because lifestyles are more informal and relaxed in today's society, good manners are not as appreciated as they once were and are not essential skills for success.

Question 12

A type of non-spoken communication that includes tone of voice, eye movement, posture, hand gestures, and facial expressions is called

A) business etiquette.
B) personal space.
C) body language.
D) soft skills.

Question 13

Because people dress so differently, most dress codes have to discriminate in some way against men or women.

Question 14

Body language communicates our attitudes to customers, and always reinforces the words we use.

Question 15

According to the Equal Employment Opportunity Commission (EEOC), employers are not allowed to impose dress codes and appearance policies.

Question 16

The ability to appreciate and respect cultural differences between you and your customers can give you a better understanding on how you should act while conducting business with them.

Question 17

Body language, such as tone of voice, can only be communicated face-to-face.

Question 18

Workers agree that comfortable clothes and a more relaxed working environment have no effect on lifting employee morale, increasing employee creativity, and improving internal communication.

Question 19

Recommended business casual dress code allows jeans, sweatpants, tank tops, and flip-flops to be worn in the office.

Question 20

Most behavior that is perceived as disrespectful, discourteous, or abrasive is unintentional and could have been avoided by practicing good manners or etiquette.

Question 21

The rules of acceptable behavior that identify the application of correct or polite manners in a typical business situation are dictated by

A) dress codes.
B) business etiquette.
C) personal space issues.
D) application of soft skills.

Question 22

A set of standards that companies develop to help provide their employees with guidance about what is appropriate to wear to work is called

A) a dress code.
B) a business culture.
C) business etiquette rules.
D) none of the above.

Question 23

Punctuality, positive attitude, and cooperation are examples of

A) dress code guidelines.
B) soft skills.
C) body language.
D) all of the above.

Question 24

When deciding on an appropriate dress code, most organizations take into consideration

A) the business's public image.
B) the nature of the work performed by the employees affected by the dress code.
C) safety standards.
D) all of the above.

Question 25

During a conversation, what percentage of the first impression do body language experts say is made with words, not body language?

A) 20%
B) 40%
C) 30%
D) 7%