Deck 11: Expression Web E-Commerce Feature - E-Commerce

Question 1

Software that records each individual item purchased and then summarizes the purchased items into a single order that includes total item cost, applicable sales tax, available coupons or discounts, and shipping costs is called ____ software.

A) order fulfillment
B) third-party payment processing
C) B2C
D) shopping cart

Answer 1

D

Question 2

StubHub! is an example of a real-world C2C e-commerce site.

Answer 2

True

Question 3

E-commerce actually began many years ago with the advent of the EFT and EDI systems.

Answer 3

True

Question 4

Prestogeorge, an online store that sells coffee, tea, and specialty gifts, is an example of an online business following the general C2C e-commerce business model.

Question 5

A payment processor, as shown in the accompanying figure, records each individual item purchased and then summarizes all purchased items into a single order.

Question 6

Private corporate internal networks are called ____.

A) intranets
B) internets
C) extranets
D) corpnets

Question 7

Which of the following is an example of a third-party payment processor?

A) Yahoo! Small Business
B) Microsoft Office Live Small Business
C) Network Solutions
D) none of the above

Question 8

WebTrends is a real-world example of an online business that follows the ____ general e-commerce business model.

A) B2C
B) B2G
C) B2B
D) C2C

Question 9

The specific elements required to add e-commerce capability to a business site depend on the needs of the business and its customers.

Question 10

Many businesses involved in e-commerce combine multiple payment gateways to generate revenues.

Question 11

A business model defines how a business distributes its products and services.

Question 12

A(n) ____ account is a business account at a financial institution into which proceeds from credit card payments are automatically deposited.

A) checking
B) merchant
C) savings
D) investment

Question 13

Requests for quotes (RFQs), bills of lading, receiving reports, and purchase orders transmitted online are all examples of ____ transactions.

A) C2C
B) B2C
C) B2E
D) B2B

Question 14

Onvia and Bidmain are two real-world examples of online businesses following the B2C e-commerce business model.

Question 15

The final step in processing an online sales order is processing the customer s payment, as illustrated in the accompanying figure.

Question 16

The process of picking sold items from an inventory, packaging the items, and shipping them to the customer is called ____.

A) order fulfillment
B) back office operations
C) drop ship
D) a virtual inventory

Question 17

An online business that sells products and/or services directly to consumers is following the general ____ e-commerce business model.

A) B2B
B) B2C
C) B2G
D) C2C

Question 18

Adding a(n) ____ page containing answers to commonly asked customer questions can help provide customer support before and after the sale.

A) RFQ
B) FAQ
C) STQ
D) CCQ

Question 19

The consumer-to-business (C2B) e-commerce business model uses a reverse auction process that allows consumers to make binding bids or offers for a product or service.

Question 20

A ____ occurs when a financial institution must return funds to a credit card company because the card holder refuses to pay a disputed charge.

A) discount rate
B) one-time setup fee
C) chargeback
D) per-transaction fee

Question 21

At a minimum, your e-commerce Web site must provide an FAQ page and links to downloadable product user manuals to promote customer support and service.

Question 22

A fulfillment house provides inventory management, order picking and packaging, and shipping services to other businesses, such as online stores.

Question 23

Dairy.com, an online marketplace for the dairy industry, is a real-world example of _________________________ e-commerce.

Question 24

Drop ship is one e-commerce choice for small businesses that do not want to tie up cash in an inventory of products or incur additional expenses for order fulfillment.

Question 25

You must take care to ensure that your customers' personally identifiable and payment information is transmitted securely across a payment gateway and is secure from hackers who might breach your Web site.

Question 26

One-time setup, monthly access, and per-transaction fees are all associated with a(n) _________________________.

Question 27

Before getting involved in e-commerce, your small business must have all the resources - time, money, accounting and technical staffs, and so forth - necessary to create a product catalog, get approved for and open a merchant account, design and develop in-house shopping cart software, identify and connect with a payment processor and payment gateway system, and then tie sales and payments into your business's back office and order fulfillment systems.

Question 28

You can apply for a merchant account at a financial institution that specializes in e-commerce transactions by providing information about your online business, such as the type of credit cards you will accept and your business and/or personal credit history.

Question 29

An all-in-one e-commerce solution generally includes, at minimum, Web page templates, a shopping cart, access to a payment process and payment gateway system, and an account in which to receive funds.

Question 30

An online credit card payment increases the risk of a chargeback.

Question 31

A(n) _________________________ is a network that connects payment processors, credit card companies, and financial institutions, as shown in the accompanying figure.

Question 32

Some online business sites customize their offerings by engaging in multiple types of _________________________ relationships.

Question 33

A(n) _________________________ is a business that verifies, authorizes, and processes secure credit card transactions in real time.

Question 34

_________________________ e-commerce transactions actually dominate the online marketplace.

Question 35

During the _________________________, your customer must enter applicable name, address, and payment information.

Question 36

_________________________ is the real-world e-commerce site most often associated with the consumer-to-business (C2B) e-commerce business model.

Question 37

Quick and efficient communication between buyer and seller is one of the prime advantages of conducting business transactions online.

Question 38

An e-commerce _________________________ identifies the revenue-generation processes for a business involved in e-commerce.

Question 39

A helpful way to look more closely at the types of businesses involved in e-commerce is to identify how the businesses generate their _________________________.

Question 40

The card not present/card holder not present risk associated with online credit card payments typically results in a lower discount rate for e-commerce merchant accounts.

Question 41

Using a(n)_________________________, such as PayPal Website Payments Standard, allows your customers to shop at your online store and then pay for their purchases at another site.

Question 42

A(n) _________________________ is an online catalog of products that actually are owned and warehoused by third-party manufacturers or wholesalers.

Question 43

Selling from a virtual inventory is called _________________________.

Question 44

Webgistix, shown in the accompanying figure, is an example of a(n) _________________________ or fulfillment house.

Question 45

The process of picking sold items from an inventory, packing the items, and shipping them to the customer is called _________________________.