Deck 1: Introduction to Collision Repair

Question 1

The VIN plate, located on the top of the dash pad, can give a refinish technician the paint code and color.

Answer 1

False

Question 2

A late-model 4-door vehicle is brought into a collision repair center. It is found to have a cracked windshield with no evidence of anything having struck it, the drivers door overlaps the rocker panel and the rear door is difficult to open as it rubs against the adjacent rear quarter panel. The vehicle most probably has:

A) worn hinges
B) mechanical damage
C) structural misalignment
D) a faulty collision avoidance system

Answer 2

C

Question 3

The collision repair process begins with:

A) a Work Input
B) a Parts Order
C) a detailing Process
D) a Damage Analysis

Answer 3

D

Question 4

Direct damages is the result of energy having traveled through the vehicle's structure.

Question 5

All of the following are operations associated with collision repair EXCEPT:

A) detailing the interior
B) performing a test drive after repairs are completed
C) manufacturing a new fender
D) aligning headlights

Question 6

Vehicle ____________________ number is commonly referred to as a VIN.

Question 7

The collision repair center's refinish technician can have a negative affect on the safety of a vehicle.

Question 8

In addition to restoring a collision-damaged vehicle to pre-loss condition, a collision repair shop seeks to restore:

A) the vehicle's loss of value
B) the owners cofidence in the vehicles crash worthiness once again
C) the insurance company's subrogation payments
D) the shop's reputation in the industry

Question 9

An insurance appraiser may also be called an insurance ____________________.

Question 10

Technician A says a collision repair technician must be concerned with color matching the finish. Technician B says that a collision repair technician is only concerned with structural integrity. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 11

All of the following are parts of the Refinishing Process EXCEPT:

A) masking
B) checking for water and dust leaks
C) sanding
D) buffing the finish

Question 12

Indirect damages are found in the area of the direct impact to the vehicle.

Question 13

Which of the following is a repair function that a typical metal technician would utilize?

A) spraying primer
B) applying and shaping filler
C) sound deadening
D) hammer-up, hammer-down

Question 14

A collision repair center can be franchise-owned and operated.

Question 15

Gas metal ____________________ welding is commonly referred to as: GMAW or MIG welding.

Question 16

Technician A says that a Direct Repair Program usually includes the insurance agent Technician B says that a combo repairer performs the collision repairs as well as painting the vehicle. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 17

Which of the following is NOT a vehicular frame style?

A) unibody
B) ladder
C) innerbody
D) space frame

Question 18

If a vehicle that has an initial estimate is found to need more repairs a ____________________ estimate is prepared

Question 19

An estimate can also be called a ____________________ analysis.

Question 20

Technician A says that a crash book usually contains only the exterior parts of the vehicle. Technician B says Digital Imaging can be utilized by collision repairers to help maintain accurate records Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 21

What are some of the personality traits required of a receptionist for a collision repair business?

Question 22

Explain what a franchise repair center is.

Question 23

What is an independent collision repair shop?

Question 24

Describe what a Production Manager would do in a collision repair shop.

Question 25

How would a towing service be helpful for a collision repair business?